Polo Ralph Lauren Factory Store, Canutillo TX

Based on my experience here, the store was pretty organized and customer service was fine. The prices and sales were decent. No issues overall. Would recommend and would return.

Just had a terrible experience at this store. The store manager, who claimed her name was "Karen, " treated my brother unfairly when he tried to exchange a pair of pants due to an employee's mistake during the purchase. Despite my brother's patience and attempts to provide necessary information, the manager dismissed every form of proof. Frustrated, I questioned if there was no recourse for an employee's error, but the manager remained unhelpful. We suggested reviewing security footage, and only then did they acknowledge the mistake. Surprisingly, there was no apology, and the manager's attitude throughout was unpleasant. I doubt her name is really Karen, and I regret not taking a photo. The manager's conduct and the employees' complicity in the situation were disappointing.

Love the Ralph Lauren Factory store. I always sign up for the emails and promotion text lol: so typically get an additional 20-30% offf of discounted clothing at the factory stores. I’m still real particular on how much I’m going to spend on a shirt or sweater… I’m never trying to over pay.

The cashier was very nice. Gave me great recommendations on the cologne and the clothes in the store were great. Through this review I do want to share a Bible verse to get the Word out. Romans 10: 9 is very important and could be one of the most life changing decisions you can make. Thank you for reading this far.

The perfumes became very expensive for me when I find them cheaper in other perfumeries and they are the same

I visited the store, it is very nice and spacious; However, I didn't find it to be heavily discounted. If you are Mexa I am sure that in night sales you could find something better and at a lower price.

If we find what we are looking for. Quality clothing. It is not cheap. But the quality is worth it.