Pop-A-Lock Abilene

Sam came and helped me in 12° weather. My batteries had died, completely, and my door key was locked inside my truck. All I had was my key fob and it must have battery power to unlock the vehicle. Sam knew exactly how to unlock it and the cost was very reasonable at $31.95

So if you ever need to get into your vehicle, call Abilene's Pop-A-Lock, verify your identity and they'll get you taken care of.
Thanks, Sam!

Randy was amazing! He was available and arrived to our location quickly. Took him less than 5 minutes to pop the lock open. Thank you so much! Merry Christmas

Lost car/house keys and put an order in at 9: 20 AM and waited about three hours until I called after not hearing from anyone. They said they only had one tech working in the area so it might be a little while longer. That was fine and I understood and gave them until 5: 30 before I called back again. The lady that took my call seemed annoyed she had to answer the phone and when I asked her if I could reschedule she told me I would have to wait until a tech called me and reschedule with them. In the meantime, I sent a request to Felix the Cat Pop THE Lock and had a response back with a number to get in touch with. Needless to say, Felix has already started working on overnighting a key fob for my car and I still haven't heard from Pop-A-Lock. Should've gone with Felix in the first place! Don't waste your time with Pop-A-Lock.

Called Pop-A-Lock because our work truck keys got lost on a job.called them at 8: 30pm explained and told them what I needed… i and waited 2 hours for a return call… after 2 hrs I called back. The first dispatcher put me on hold for 20 mins and never returned.called back and nothing … called again and finally got a dispatcher who seemed very frustrated to even have to answer the call.after having to explain everything all over again her reply is that they were at the job waiting on me and I wasn’t here.hmm they never asked for the address.just a call back number so how are they at the job site? Then she puts me on hold.comes back and says oh wait a min he just said he’s been trying to call you and you won’t answer your phone.lies.these guys are a joke and a waste of time.if you don’t want to provide service then close your doors.

Mickey and Randy had to come back a second time since I was being really forgetful that day. They didn't charge me on the second time since it happened after 5 minutes, so I would give them 6 stars if I could!

Unreliable.
Call Felix The Cat Pop THE Lock. His helper showed up in 15 minutes, after waiting over an hour for pop A lock

Being a multimillion dollar company and trying to put down a local and family owned business is absolutely atrocious. I hope folks in Abilene see the injustice that this “company” is seeking to do.

Professional, fast, and reasonably priced. They've saved my dumb neck a couple of times now, and been a pleasure both times.

I appreciate the service and there flexibility. Very knowledgeable and quick programming and key cut. Best price in town. Thanks again

I own a short term rental and one of the electronic door locks on the bedroom door would not open. Randy came out about 9: 30 at night and not only unlocked the door, but tried to figure out why it got stuck. He definitely went above and beyond! Highly recommend Pop-A-Lock and Randy.

I lost my keys to my apartment on a trip to Ft. Worth. I got back to Abilene, and called these guys. It was about 7 p.m. They showed up in about 20 minutes. They had my door open, and 2 new keys made in about 10 minutes. Awesome service.

Pop-A-Lock has always been my go to for Locksmith, unfortunately they let me down this time around. I feel that because I am a woman they thought I didn’t know what I was talking about, being I worked closely with locksmiths as a dispatcher for over 4 years and became very knowledgeable in the industry. I called for them to make me a key for my 2010 Chrysler and without coming out to even look at it, they told me from their experience it is an ignition issue. However, I tried to explain that I knew it wasn’t, that I knew I needed a new key because for some reason it wasn’t reading it, and they denied me service. Towed it to Max Automotive and rest assured, all I needed was a key. A tow, 95.00 later and the price of key and programming, i payed way more than I needed to had Pop-A-Lock just came out like a good customer service company would. Saddened I have to post this review. But please don’t let your customers down, at least charge a fee to go look at it, something!