Popeyes Louisiana Kitchen, Cypress TX

Rude, inexperienced cashier working during dinner rush hour who substituted menu items without discussing with patron. Arguing with customers about items not in order which were ordered. Items displayed on menu which are no longer available. Absolutely disgusting service. Wouldn't recommend this place to anyone.

The worst! Person asked from my coupon code then tells me there is no food available to complete my order. The coupon then expires and there were not willing to replace with other food. Jose the manager and the entire staff were horrible.

Awful, cold, hard and slow. Got wrong meal at first and had to wait for it to get corrected then it sucked when I finally got it.

Friendly service, great food, great savings by using the app to order and it is hot and ready when you arrive to pick it up.

Using coupons - a combative manager repeating s script of one coupon per visit when you have separate people making orders who just happen to be preserving gas car pooling (which shouldn't even be relevant). Talk about draining. And given the fact I own a tax company and know that managers in a service industry are paid a base salary BUT the BULK of their income is based sales volume - all of his wasted oxygen when in this pandemic he should be more focused on sales volume and of course employee retention

Since the Pandemic, a lot of these employees can't get your order correct. Going through drive through is a nightmare. So many times you get old and dried up chicken.

I’ve been coming here for about 3 weeks now because i took a part time job in the area. Service is normally good Customer service as well but this is the second time there has been bugs in my drink the other day it was in the liquid today it’s stuck on the ice. I will not return! Plz clean your ice containers and drink machines regularly!

I ordered 2 spicy chicken combos. One of my sandwiches was classic and not spicy. We ordered mashed potatoes and red beans and rice as sides and only got one spork between us. The classic sandwich is good, but the whole reason we went was to try the spicy sandwich. I am disappointed.

Revisited 2/1/22 and was shorted my large mac and cheese. I called to inform them and was told " the girl said she put it in the bag. " I said "I'm looking at everything from the bag and there is no mac and cheese. " Fuming.we'll see if I get my missing mac and cheese next visit, or if it will be the last.

Terrible experience, I ordered $57.00 of their chicken tenders and a "on bone" family pak with 2 large sides. The "on bone" mild chicken was lower than room temperature and it was very dry with dark areas from being over cooked. I did not get my sides, but they did give me two orders of their French fries, which is not what I ordered. I ordered Rice and beans as the lg side orders. I would have check my order in my care but unpacking 4 boxes of chicken, biscuits and tenders is not a easy chore. Needless to say, I did throw out the On Bone chicken (36.99) and I ordered a pizza instead. I did ask the guy at the drive thorough if everything was correct, he said yes. Needless to say, he lied. I've called their location and their inbox is full. I hope their corporate office gets wind of this.they need to be part of the "great resignation!

So, I've always enjoyed Popeye's food and service before. Today, I ordered an 8-pc meal with 1 lg.side and 4 biscuits for $21.99. Then, I realized I had seen an advertisement on-property for a 9 pc meal with 2 lg sides and 4 biscuits. It was 9: 15 p.m. And The doors were locked. When I knocked on the door to speak to a manager, I was told I had to go through drive-thru. Finally, a man claiming to be a manager came outside. He told me that they were short-staffed and that's why the lobby was locked (I get that but a note on the door would have been nice). When I showed him the advertisement and asked for the 1 pc and lg side difference because of the ad, he declined and said he cannot do it. I told him that by law an advertise price has to be honored. He chose not to honor it. When I let him know that I would contact corporate, he said, "that was fine, go ahead". It's sad to see improper training of laws and willingness to upset a guest over a piece of chicken and a side order.

Love that they decided to upgrade their drive thru menu board hate the the brightness of it hurt my eyes and I could barely see what was on the board.it was absolute torment at night time. Also it seems the stop cooking wings at a certain time because they didn’t have hardly any only 5 spicy wings left! Sucks when you drove to a restaurant and they don’t have what they are selling on the menu.

So disappointed, my chicken sandwich was so over cooked the chicken was inedible, it was hard you couldn't bite through it.

Order accuracy is a struggle. They run out of food often. Portions are not accurate. I love popeyes. However, this location is not a great example of what Popeyes could be. I long to see the day when they can fulfill their potential.

It's a good popeyes, reasonably clean and well kept. First time my sister had had Popeyes and she was newly impressed as well!

HORRIBLE customer service, would not honor online order and cussed at me through the speaker with my young child in the car. Will definitely report to corporate!

Horrible experience. Initially I went through the drive thru and no one acknowledged me so I went inside. My food was cold once I received the order I waited to advise the employee and she ignored me. Another customer was kind enough to ask the employee to help me. I’ll never return to this location.

It has been awhile since I have been to Popeyes and if seems to me that they have spiced the menu up a bit since the last time I was there. Had the combo popcorn shrimp and chicken tenders with the new Mac and cheese for a side. Shrimp and tenders were ok but I did not really like the taste of the side.

It took forever to get my order and when I did receive it the chicken was not only cold, but also hard. I've never had this problem at any other chains. What a disappointment we will not be ordering from there again!

Great chicken. The place is always busy and has never messed up my order. Will be my go to Popeyes until they build one next to me.:)