Popeyes Louisiana Kitchen, Houston TX

Beautiful place, excellent service, the workers are very attentive to customers, I recommend it 100%

February 1,2024 10: 00 am
Excellent greet and restaurant looks super clean. Server Olga was super nice and very motivated to her job. Food was already out and lots of different options ready to pick from.
Overall this new restaurant is very clean and it’s easy access from I-45.

Great service experience and excellent customer service from all the staff
My food was delivered completely and my food is hot

Great service with good attitude and was quick with the service! Will come back again for sure

My dinner was fantastic and great good customer service was amazing l love the taste of the fresh food
The manager was very friendly with my kids

Grate customer service to ale i don’t know to spell her name she hooked me up come get yoo Popeyes

They had a good service they employed treated me right I seen how they all help each other the food was good and fresh and I recommend 100% for people to come to this Popeyes they do a great job

On January 5, I had an issue at the store where the gentleman ignored my order and helped two females he was flirting with who came in after me, then told me that he did not have enough chicken to complete my order.

I called the general manager, Vicky, and she told me she would fix the issue and then offered to buy my next meal. I explained to her that the reason to complain was not to get free food but to get this issue resolved, as this is not the first issue we have had here.

On January 19, I go back in to take her up on her offer, and I order the exact meal I ordered the time before. I also ordered four apple pies, large beans, and rice and told them I would be paying for them myself.

The guy at the window argued with me. The manager came and argued with me via an English-speaking employee because she assumed that, being white, I did not speak Spanish. I do. That is important to know because, as she was telling him, she did not believe I spoke to Vicky; she thought I was a thief as well. Hearing that in Spanish, I showed them my call log and the paper with her number on it, and they refused to honor her offer. Obviously, she was not there to confirm what she said.

I got angry and left not before hearing the gentleman who thought the glass window being closed would block him saying stupid white people, always trying to get free food. The manager laughed and said, "Gringo, estúpido ladrón. ".

I left with them laughing at me, called and texted the manager, Vicky, about the experience, and hopefully she calls me back because, at this point, I want both the manager and her employee to apologize to me for their actions and choice of words. I am neither a thief nor a liar. How dare someone speak to another human like that? I was beyond embarrassed.

This is not the first time we have had issues at this location. I have said it before, and I stand behind what I say. I live in an area that is 99% Hispanic, and I love it! That said, this location is staffed with the most hateful and racist employees I have ever seen in my life.

I say I will never return because I am hurt, embarrassed, and angry. I know I will, though, because I am fat and enjoy Popeyes chicken, and this is the most convenient location.

Always remember that not every white person is ignorant or a hilbilly; some are educated and speak Spanish, so think before you speak, because I understood every word and insult she said.

Excellent service and the quality of the chicken is very good and the mager Vicky is very friendly

It’s been a while I haven’t tried sum really good chicken like in this popeyes they have a good service the food is hot and delicious they were nice and very clean too I would recommend a lot of people to come here they have the best service the quality of the product it’s high standard

This is the most decent Popeye’s establishment I’ve been to. The food was fresh, the establishment clean and the staff was really nice!

Well it's been around a year since I had some good old favorites so it was game day and just had to pickup a meal and wow it was really good after so long not having Popeyes it awesome

The chicken was not spicy, some pieces were spicy and my children couldn't eat it, the service was very slow and unfriendly.

This place sucks at giving correct orders! The fat guy in the drive thru always has an attitude! I order an 8 piece family mean hot charged $33 when I got home it was only 4 pieces and looked at me funny when I paid $2 in quarters!