Popeyes Louisiana Kitchen, Pearland TX

Will NEVER be back here! I ordered bbq wings, they gave me sweet and spicy. I went back to tell them they gave me the wrong flavor, (and I was very nice about it) and the MANAGER continued to tell me that the sauce that I had was bbq. A big difference in the sauces is that the sweet and spicy has RED FLAKES in them to make it hotter. Advice for the manager, next time please just fix your customers order instead of constantly saying they are wrong. I took pictures and you can clearly see the red flakes. Such a disappoint because I loved those wings.

I went to this location on Thursday December 14th right before 7p. The young boy who was taking attitudes needs another job. He was super rude and had no customer service. He continued to say I can't hear you and had a horrible attitude then when I said I'm sorry you can't hear me he said God bless sarcastically trying to shut me up. I've called this location twice and no one answers I will be filing a complaint! If your headsets are broke get another one but don't take it out on the customer like we not speaking up and it's your headset not working!

Placed my order thru the app for pick. Told them my name when I arrived, they received my order, kept me updated and had my food in 10 minutes. Polite and very satisfied with the service and the chicken is always delicious

It should not be difficult to look at a receipt/ticket and put what is one there into a bag…. Yet, they came seem to get that right. On multiple times, they have not been able to get this simple task correct. If you want to eat here, do it in person and do NOT get delivery!

The customer service here is lacking. I ordered 2 family meals in the drive thru (10 piece and a 12 piece) total about $66. I asked at the time of ordering at the speaker for sauces since I am aware of the extra cost. I am told to tell them at the window, which I do when I get there and I am told “ok”. Since it was a large order I am told it will be a 15 minute wait. No problem. I pull around to the front to wait. After 25 minutes I go in to check on the status. It takes them another 2 minutes to package the order. I again ask for the sauces I requested and I’m told they cost $. 42 each. I have to walk back to my car to get my wallet to pay for the 4 sauces. You would think that after making me wait for 30 minutes instead of 15 minutes and I asked BEFORE I ordered that she would comp them, but no. When I mentioned the great customer service to the worker she expressed her frustration by holding her head and sighing loudly.
Management needs to help these poor employees with customer service training. They are obviously struggling! See my receipts to confirm the wait time.
And by the way…hot chicken and ice cold fries.

The guys there always shut the doors closed at least half an hour before their official closing hours! And if I try to go into the drive thru they will either say sorry we closed early today for a reason no one knows or they’ll just go we are out of whatever your order is! Other times if you go there at an early time any of the two young men taking your order will meet you with the most unwelcoming faces you will ever see in a food place and they will be mumbling words in an unprofessional manner! They will shrink and roll their eyes if you have any comments or ask a question about your order that you are actually paying for as if they are the ones paying for your food! Unfortunately, this is the only popeye’s next to where I live and I will have to go through an unpleasant experience whenever I have to go there! Please invest a little more in training the guys there and have them learn some basics in customer service.

For some reason everytime l eat the beans and rice at this place l get sick. There is always hardly no beans in the cup just juice.

If you like Popeyes Chicken & Biscuits don’t go to this location… they get orders wrong regularly…and they stop cooking an hour before closing… when asked why they said it would take 35 mins to cook the chicken…. And that’s a lie! They are lazy… I finally decided to report them to the headquarters … please do the same if you are having a poor experience.

Great customer service. The only reason I couldn't give them a 5 star is that my order was wrong.

Awful service, cashier was rude, took 30 minutes to get our chicken and it sounded like the cook never got our order and the cashier was incredibly rude about it, never coming to this Popeyes again

Went into lobby at 9: 07pm to place an order of wings. The young lady told me they were no longer dropping any chicken. This location closes at 10pm.

I been to this location twice and neither one of them was pleasant always missing something in my order and I have to go back. The lobby always closed and so disturbing they don’t even come to the door when your knocking either you wait in the long line or walk to the window, I chose the window. I don’t know why I keep coming to this location so frustrating and disappointed.

The manager should know better than to lie about wait time. He said 5 minutes but made me wait 15 minutes.