PreFix Austin

We have been using PreFix for approximately 18 months and have been very pleased with their services. They complete routine maintenance every 6 months and then if there are any issues, they offer to assist with taking care of those as well. We have had to use some of their contract services for items that they found, and they are always on time and efficient as well. I highly recommend PreFix.

Sergio feels like a part of the family. He is personable, professional, and peaceful. My wife has a much better peace of mind knowing that our house will be taken care better than I can by ourselves (and so am I). We normally wait around the calendar for family or friends with know-how to show up to do things beyond my competence, but it feels way better to know we have a neighbor close, when our brother is far away. We left our visit excited (and relieved) for our next PreFix visit.

Where to begin, on paper this company creates the perception they do quite a lot. However, you are at the mercy of whichever "Home Mgr. " shows up.

The two plus years I conducted business with Prefix I had multiple issues that to their credit sent people back to resolve the issue. Not ideal to have to schedule multiple appointments because their Home Mgr.broke something.

Prefix partners with third parties to do anything outside of the preventative maintenance. I made the poor choice to use them for an AC issue I experienced. The individual that showed up to my house had less than professional attire and proceeded to charge me close to $200 for a new capacitor. AC capacitors cost $13. I was working when the individual changed the capacitor and did not know this was happening until after the fact. Shady.

The most critical piece of advice I caution anyone who may be interested to start business with Prefix is to document EVERYTHING. During my last and final preventive maintenance the Home Mgr.broke my water filter by ripping it out that resulted in the plastic piece that holds the water filter in place to get stuck, which required me to have to move my fridge, turn the water off, empty my fridge, unscrew the entire water filter, remove the plastic piece, dissemble, reassemble, screw back in, turn the water back on, move the fridge, and place food items back in the fridge.

During the same preventative maintenance, which again, was my last and FINAL, the House Mgr.broke my smoke detector that resulted in causing it to continuously beep.

Here is the kicker, James Horton title as Central Operations Mgr.had the audacity to send me an email placing the blame on me.

The economy is heading to be what looks to be a significant recession, services like Prefix are typically the first to be cut in household budgets. Good luck to whoever owns Prefix when you have managers who blame paying customers for issues you create.

To the owners of Prefix, I actually requested the service to be cancelled after my last preventive maintenance but Sergio was so great at fixing the smoke detector issue that I gave you all a second chance.

However, the email I received from James placing blame on me 100% proved me right that severing my business with Prefix is absolutely necessary.

Zach from PreFix replaced my kitchen faucet and flaps on the toilets. He was very friendly and professional and did a thorough job, leaving no mess behind. It was easy to schedule my appointment with PreFix and the office/scheduling staff are very friendly and professional as well.

Sergio, my home manager, is always super communicative, efficient, friendly, and focused on the long-term view of home care, explaining what he’ll be doing, how to prevent issues, and brands he trusts.

And prefix, y’all make it super easy, with text messaging, predictable service fees, and DIY scheduling. There’s a monthly membership fee, but that comes close to breaking even with what my recurring tankless water heater flush would cost with another contractor, and is included with their preventative care.

Mostly? It’s just great to not have to wonder which contractor I’d contact for what maintenance service I’d need, who will come (it’s mostly my same guy), and no phone tag for scheduling. Highly recommend.

Zach from PreFix fixed our exhaust hood which was blowing in instead of blowing out. He was very friendly and professional and did a thorough job, leaving no mess behind. I would definitely recommend his services.

We had a water leak in our master shower and PreFix was able to send a technician by the following day. Rodney the technician took the liberty of buying the necessary brand specific parts based on the photo I had provided. He even texted me when he was in route. When he arrived he was professional and courteous and walked me through the issue. He even gave me pointers on how to fix the problem if it happens again. From start to finish, about 30 to 40 minutes to replace cartridge for leaky shower faucet. Very impressed by the level of service. We highly recommend Rodney! Thank you Rodney for the A+ service!

On a lovely Wednesday evening during the heat apocalypse of 2022 our HVAC blower motor decided to retire. I call one of the often advertised air conditioning services, they sent a tech who took nearly a hundred dollars said I would hear back shortly. They called back the following Monday afternoon. On Saturday I called another widely known service, their tech came, looked, and said my system was too old (17) and could not get parts. On Sunday night I sought a referral from Rheem online. PreFix responded.

On Monday morning Nathan Harris, HVAC Service Manager for PreFix arrived. I know many will be skeptical but on my honor this is true, he carried with him to the attic a bucket, yes bucket, of tools (not as others who used just a flashlight and tablet for processing credit cards.) I followed to the attic, wondering just what an HVAC tech would do with all those tools, well Mr. Harris opened panels poked prodded and tested here and there, then will the skill of a brain surgeon he reached into the fan wheel and extracted a very substantial piece of debris that had been lodged in the fan causing friction and strain on the blower motor. He left and returned after fighting his way through Floods and traffic with a new motor and working tirelessly by 6: 50PM we had air conditioning. Myself, over 70 and my spouse not over 70, were ecstatic.

I cannot adequately describe because 5 stars is not enough, was it cheap. No.but it was a fair price and it was earned. Any amount charged by folks who do nothing is too expensive, PreFix earns their fees. My highest recommendation to Mr. Harris and PreFix

Thank you Nathan Harris, I suspect he had a suit with a big S and a cape in his vehicle, he sure does in our hearts.

We have a second home in Austin and don't know who to call for repairs, do pre-Fix has been extremely helpful in providing service when needed. I'm very happy!

We have used PreFix for several years now to help with both preventive and ongoing maintenance, and we have had an excellent experience with them. For the projects they have not been able to do themselves, they have referred us to great pros, who have also done a really good job. We are particularly grateful to Sergio, who is assigned to us, who can fix almost anything, who is very responsive, and who is a pleasure to interact with!

Sergio performed my initial home evaluation, and he was prompt (early!), professional, and informative. I trust that I’m in good hands with PreFix and Sergio as my home manager.

Nathan (HVAC) is a life saver. He is knowledgeable, approachable and took great care of explaining in what situation we were in and then fix all our AC issues

Terrible customer service and experience. Several services were incomplete and had to chase down customer service to get rescheduled or completed! Most recently requested hvac drain to be rerouted but only ended up with a $200 charge after two service calls for &79 and a couple
Float switched installed. Drain is still leaking from side of house. Not worth the headache

They have been a lifesaver for me. The twice yearly maintenance inspections, including replacement filters, more than pay for the monthly charge. They are very reasonable for handy jobs, and what they can't do, their subcontractors can, and at a discount. I love all their technicians, especially Alex and Chase.

The service is good in theory, but in practice their execution leaves much to be desired. I mostly wanted the service for convenience, but sometimes it's more of a headache than it is worth. I've had an electrical issue that needs to be fixed that is going on 5 months. I asked them to help me setup an appointment for vent cleaning, their contractor never once bothered to get in contact. Them sub-contracting things out is a horrible idea and usually results in them being a middle man for sub-par contractors. If you have anything outside small issues, you're better off calling a contract of your choice, yourself. Window repair also took months to do in the past, everything they do is a snails pace. I am a believer in the idea of their service, as I've referred multiple people in the past, but I'm constantly asking myself is it worth the monthly fee (which scales to house size) and the answer is increasingly looking like no. They also seem to be growing faster than they can handle. Scheduling a small maintenance takes over a month now and they just messed up scheduling, so mine is being pushed out another month. I would seriously considering just finding a handyman you can pay per visit as opposed to a monthly service, it just isn't worth it.

Great service! Love having just one point of contact for all my home needs. Zach was fantastic helping setup our curtains too. Thanks PreFix.

I have been a Prefix member for the last many years. They offer a unique service which helps with maintaining the home and doing repairs when needed. Everyone at Prefix from the customer service professionals to the CEO always go out of their way to help me solve issues.

Alex was awesome! Super friendly and fixed a lint problem with our washer/dryer we didn’t even know we had. Thanks Alex!

My home manager Sergio is simply awesome! He just fixed my washer and a light fixture with ingenuity and without costing me an additional cent. I highly recommend Prefix, but you can’t all have Sergio!

Add me to the list of customers impressed with Sergio. Just had our first service call and he was professional, efficient, and friendly. I wish I had signed up earlier - fantastic service.