Preppy Pet West Houston

After my Cocoa’s 3rd puppy vacay here I can finally review honestly…
No frills puppy place. The people there just love pets and they have super honest and affordable pricing.
Very clean too, I have my preferences and they are pretty patient with me. Just need to call for photos everyday! But they will send when asked.

Dirty and deceiving operators. I used boarding services here once.never ever again. Good chance your dog will get injured

This place is full of lies and cover ups. If u are looking for a POUND setting for your pet this may be your spot. They claim they give a tour but when you get there they take your dog to the back and say we (people) are not allowed back. Not even to take a quiet peek (1st red flag) and no cams for boarding only play time or something. I explained how important it was for me to stay updated by sending a picture or video every other day or so being that I'll be gone for a week on a cruise. She claimed it was okay and promised to do so. I had family to check and all they got was he's ok. I cut my trip because I was so uncomfortable with him being there. When I picked him up he drank 2 bowls of water and ate like he hadn't in a while. I'm not sure what's going on there but I'll never recommend or go there again. They also had me sign papers that they didn't want to give a copy. How disappointing

My dog has been going here for a while both for day care and boarding. He loves its and is super excited every visit. The staff are lovely and I highly recommend Preppy Pet!

Used them for a long time now. Great service for the price. Always feels like it takes a long time to drop off and pick up.

Our dog is always excited to go and comes back totally worn out. They also have a camera to spy on your dog.

I left my dog in January 2020 she is a female and a inside dog when we went to pick her up after we came back from a vacation we noticed that she had a cut on top of her head I asked him what happen and they told me that she came in like that I told him that my dog wasn’t injured when we dropped her off called several times to the manager and she act like she didn’t knowWhat had to happen but she told me she fired the person I was taking care of my dog and I left her there a few times before and every time she came home from taking a supposed to be a spa day for my dog she came home with it scratches on her paws and chunks of hair missing on her legs

Do not take if you have big dogs! We were hoping to find a daycare for our dog Woody (Labrador retriever) who is about to turn 10 months. He cant go to playgroup at his current daycare as he is not neutered and we are waiting until 18 months to neuter. This daycare has webcams which is nice, but literally there were only 3 big dogs. When i picked woody up, the staff notified me that woody was put away because he kept trying to play with the other dogs (its daycare.). As soon as he got in the car he peed for a good 30 seconds which he never does. That indicates to me that at some point in the day they left him in a room and did not take him to pee until i picked him up. This was incredibly upsetting to me and thank goodness the day was a free trial because we will not be going back.

When we picked our dog up he was very sick and covered in vomit. Do not bring your pet here if you love them.

DO NOT TAKE YOUR PETS TO PREPPY PET FOR ANY REASON. NOT FOR GROOMING, BOARDING & DEFINITELY NOT FOR DAYCARE. MY DOG WAS BITTEN. THE OWNER MADE MULTIPLE EXCUSES AS TO WHY THEY DIDNT CALL TO INFORM ME. ALL OF THEM WERE UNACCEPTABLE! SHE LIED ON HIM SAYING HE IS DOG AGGRESSIVE. THATS FALSE! SHE NEEDS TO BE SHUT DOWN IMMEDIATELY. THERE WAS NO TECH IN THE ROOM. THE OWNERS EXCUSE WAS THAT THE MAJORITY OF HER STAFF WAS OUT WITH COVID. COMPLETELY UNACCEPTABLE. 0/10. I DO NOT RECOMMEND.

Boarded my two dogs for the first time during Labor Day weekend and I was so nervous as I had never left them anywhere before. Kaitlyn the receptionist assured me they would be just fine. She showed me the room they were boarding in and told me I could call as often as I wanted to check on them. She even offered to send me pics and videos of them. Getting daily pics and videos made it so much easier for me to relax and enjoy my weekend getaway. I am so glad that I found a place where I can leave them and not have to worry at all. I am already planning my next trip.

I moved out of Houston earlier this year, so I wasn’t originally going to post this review, since I was moving soon anyways. But upon reflection, I realized it was my responsibility to inform people about what a horrible facility this is.

Absolutely terrible. It’s highly likely they abuse animals here, primarily through neglect, but sometimes the they will choke dogs — I’m assuming this is mostly the groomers. (I have talked to multiple other customers, apparently this has happened fairly often to many different dogs.) Oh, the staff insist they have no idea how it happened, but my vet and I know better. “Oh the dog came in like that” is their go-to excuse, which is funny, because my dog wears a chest harness, not a leash. They also don’t contact veterinary care or even the owners when an animal is injured in their care.

Currently looking into which regulatory boards I should be reporting this facility to.

(Posting review under a pseudonym, of course, because I have no desire to be dragged into their shady business practices.)

Have used many other places and this is by far the best. They really do care about their customers and their pets. Seeing how excited my boys get when we pull up their driveway confirms it.

I have a dog that went here and he returned sick. Just because I did not elaborate on my poor experience does not mean I have never been here.

Our family had to evacuate from Louisana due to hurricane Ida. While driving to the Houston area we made several calls to various pet boarding facilities to see if they had available boarding and to see if they were willing to stay open late to accommodate our two dogs once we arrived. This facility was the only one near the I-10 area close to where we were going to spend our time here in Houston that had offered to assist us with our pet boarding needs. Our trip to the Houston area usually takes 5-6 hours but his time due to the evacuation of many, the trip took us 22 HOURS. During this log trip we stayed in contact with the owner and she assured us that she'll come to the site once we arrive not matter what time it was to take our dogs for boarding. Once we arrived, 9 pm, we were surprised how well our dogs took to the owner. Our dogs are not the friendliest and for them to come to her was pure relief knowing they were in good hands. During the stay she allowed us to come in to visit them anytime we wanted to see them. The place was always clean and the staff was very professional and friendly. Always willing to help and offer recommendations throughout the area during our stay. We finally picked them up yesterday after nearly a three week stay. Thank you all for doing such a wonderful job with our difficult dogs and for working with us during this difficult time. We highly recommend this place if you're looking for a safe place for your furry friend.

Boarded both our dogs and had the full service bath package. The nails were barely trimmed and the upper nail was slightly split. The nails were supposed to be filed smooth and are rough. Will not get this service again. Weary of using this place again for boarding.

The place reeked of urine coming in the door and my dog smelled as well when getting in the car having only been here for 26 hrs.

Was able to get our dog in at the last minute for a holiday weekend. The exterior looks a little rough and aged, but we hoped that was only a cosmetic gripe. We paid 10 extra to allow him to have playtime with the other dogs. We called repeatedly on July 4th and it appeared they were closed and no one would answer. We picked him up the next day and his smell was horrific. I believe they didn't take him out and he sat in his own urine for days. I have kenneled my other dog at other places and have never had her come back with that kind of smell. Price was affordable, but not somewhere I would take him again.