PRISTINE OB-GYN CARE - Cypress

Dr. Borel was amazing. I switched drs and she was very attentive, listened, asked if I had any questions or concerns. She gave me suggestions and reassured me. Best experience iv ever had with a dr. She was super nice. Would recommend!

It takes so long to get in contact with them. I have been calling and emailing for weeks about my prescription and I have yet to get in touch.

Dr Fonhoue is so caring and thorough. I feel safe under her care and I'd recommend her and Pristine to anyone needing an OB

I love their doctors.the service is fast and they make you feel special.they listen to you.and treat you very kind.

After visiting here for the 4th time I decided it was necessary to leave a review. This review is for the people who have multiple options when selecting an OBGYN facility particularly the cypress area. Do not come here! I have no issues with Dr. O, the ultrasound tech or even the lady that drew my blood.

BUT Pristine OB-GYN care you really need to fire all the staff from the front office all the way to the check out people, this is some of the worst customer service I have ever experienced. Every time I've come in someone is always on the phone whether I check in or check out, very rude! I never get a proper greeting like " Hello welcome in, nice to see you how are you doing? " Only, whats your name and the amount I owe! All this place cares about is money money money.yet they never explain anything to you properly unless you profusely question them, even then its ohhhhh I dunno.

What set me over the edge is I spent an hour last visit trying to sort out the cost for genetic testing. Between my insurance carrier and this facility.never have I ever had to make my own calls for billing transparency but anyway. With this most recent visit there were no notes left on my account from my last visit and no response in terms of out of pocket costs and of course no one knows anything meanwhile the lady is on the phone while all this is happening! Because of them I will no longer continue my visits.

I personally see Dr. Borel Fonhoue and she is the BEST OBGYN I have EVER had. I've been through many OBGYN's despite being young yet she is the best. I have found my home clinic due to how outstanding she is. I went in requesting the Paragard IUD due to trying many hormonal options and having no luck. I explained my past issues with artificial hormones and she was extremely supportive of my decision to go non-hormonal. I have never experienced such support from an OBGYN before and I was a NEW patient. It was so comforting to be met with such care when I've had different experiences before coming to the Pristine clinic. Any concerns I've had during appointments was met with understanding and care. Dr. Fonhoue has been kind and thorough with my medical concerns and any care concern she has had. My experience with her has been amazing and the staff at the clinic are wonderful. I definitely recommend Dr. Fonhoue as an OBGYN.

The facilities are in TERRIBLE condition, it’s like you go back 20 years, the smell, the carpet, the ceiling, the lighting, also with noticeable mold on the walls. At the entrance there are bugs everywhere! The lawn is unacceptable, you can’t even walk to the entrance. Also their scheduling system horrible, you’ll be on the phone all day for nothing. I needed a breast form to take it to the hospital and the printer didn’t work for more than 3 weeks, the form was printed with a few ink all mixed yellow, red, blue, and of course the hospital didn’t accept that. Overall, the service provided by this clinic is simply unacceptable. ”

Dr. Fonhoue was my physician at Pristine OBGYN Care in Cypress, Tx. I have never had an OBGYN be so dismissive and committed to not listening to my concerns. As I attempted to explain in detail the issue she decided that she could talk over me and declare my issue without trying to fully understand what I was saying. My visit was a terrible experience, I will be complaining to every organization that she is involved with.

This is the most unprofessional healthcare office I've ever been. Patient appointment scheduled for 8: 20am, front desk staff arrived work at 8: 47am.

Many thanks to all the Clinic staff; I feel very pleased with everyone's attention. They are very professional.

The people in the office are by far the kindest staff I've encountered regarding women's health.

I’ve called and been told multiple times they’d give me a call back to set an appointment. I ended up booking my own, never received a confirmation and I made it weeks in advance. I get a call/text message today confirming my appointment for tomorrow? As well as that my insurance isn’t covered and how much the total will be. Unprofessional, and the work to get an appointment. Just go somewhere else, too many locations, bad communication.

The staff is very friendly and they take good care of you and they don't take long to go to your check-up

They provide the most annoying and useless way of making an appointment. They have bunch of locations but all needs to dial one number and operator will take a message and send to location to request a call back. The worst thing they never call u back u have to keep calling several times and leave messages.
Why pristine is having so complicated system? Why cant you have separate phone number for each location? I would not recommend this place to any patient. Just go find different doctor

I love this place (The Cypress Office) and the doctor is phenomenal. She's very detailed and I just love it. Thank you, Prestine Staff!

It’s so hard to ever get ahold of anyone I’ve called up to 20 times before and still never got a call back or anything. / they pick up the phone and hit the hang up button because I can hear the office music in the back. This isn’t the first time it’s Everytime I try to get ahold of this office

Great visit. Doctor took as much time as needed to examine me, and assure me that my condition is stable and I am okay. Because of that my next appointment with her is a year from now. Also noted, they are closing for remodeling so no need to worry about conditions of the office like I read in previous review.

Very unprofessional, none of the staff have bed side manner. They do not put enough thought into their diagnoses or what they tell you, and they don’t care about what you have to say. If i could go back in time I would save myself over a year of my time trying to get help from them.

So far the MD are very nice. The facility look quite old but it's durable.
The front desk staff looks distracted every time I arrived for my appointment. NEVER I saw them greeting anyone when they first walked in and both front staff does not look welcoming.

Before I start, this company will try to say that my comment is invalid but I promise this is all factual. My 19 year old daughter went here and they falsely claimed that she was in fact pregnant. Dr Placette holds complete responsibility for this ill informed information. She is a scam artist and really knows how to ruin young women’s outlooks of the medical industry. Dr Placette is an embarrassment to the industry and I pray for anyone who is ever in contact with this woman. My daughter was obviously not pregnant and she suffered greatly emotionally because of Dr Placette. Please please please, do not trust a single opinion from Dr Placette and rather seek an actual professional. In addition to this, the entire front desk staff at multiple locations failed in many scenarios of any formal patient interaction. This entire company is a complete embarrassment to the healthcare industry. As someone who has worked for many years in healthcare, I am ashamed I ever allowed my daughter to attend such a facility.