Producers Co-Op Store, New Braunfels TX

I bought a freshie (car freshener) on July 18th, 2023. On July 19th, 2023 it melted while hanging in the car. It melted off of the string it hangs from and further melted on the dashboard. It was a gift for our employee, who is 18 years old and just bought her 1st car on her own. I first called the store and spoke with a lady on the phone. She was fairly rude and basically said, It's Texas, it's hot, it happens, we won't do a refun or excahnge, deal with it. I've had numerous freshies and they have never melted, even in this extreme heat.

My husband had other shopping to do there so he took the freshie and receipt in to show what happened. He spoke with the same lady I spoke with on the phone who is a manager. She told my husband they don't have a return policy. He told her it wasn't about the money ($10.99) it was about selling a product that doesn't hold up and she might want to let the distributor know. She then became very defensive and said no she would not call and tell the maker of the product. She continued that it was a local person in town whose father passed away during COVID IN 2020. While losing her father is sad, and I feel for her, I couldn't believe her response was to not say anything. I know if I was making a product that wasn't up to standards, I would want to know.

What poor customer service. I can't believe this manager would not only not refund or give store credit for the freshie, but she also won't even let the supplier know about the issue.

It is not normal for them to melt no matter how many times she says.yeah that happens sometimes with this heat. No, this is not supposed to happen. Do right by your customer who just purchased this item and make it right. Needless to say I will not be purchasing from there anymore which is a shame because we shop there VERY regularly for feed, farm supplies, pet supplies, etc. Especially now that I know there is no return policy and it's up to this manager to just pick and choose what she will or won't refund. Absolutely, unprofessional.

Cute store. Great gift shop. One of the cleanest stores I have been in. They have a variety of horse and pet accessories. Overall it's bit pricey for most 8trms in the store.

First time in. Planning to browse but ended up picking up a couple items didn't see anywhere else.
Service was friendly. Well layed out good selection.

It's were I get my hay! Other then that it's a pricey store. Friendly staff.

Bought some treats for my picky dog.he loves them. I'm surprised. I'll be stopping in again soon. Very nice staff and lots of cool stuff.

I was able to find some feed and supplements for my daughter's swine. Everyone was super helpful, especially Stephen!

Lots to peruse even if not a rancher for farmer. Very nice staff, too.