Prosper Center - South, Austin TX
| Address | 2900 S I-35 Frontage Rd, Austin, TX | ||||||||||
| Phone | (737) 717-4000 | ||||||||||
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| Website | prospercenters.org | ||||||||||
| Categories | Tax Preparation, Credit Counseling Service, Non-Profit Organization | ||||||||||
| Rating | 3.2 6 reviews | ||||||||||
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Prosper Center - South reviews
6You have to remember they are volunteers! Sid Stewie is an actual CPA! I AM having trouble locating him. He did my taxes the last 3 year an I had no problems. My dad also used him. He is the real true CPA!
Changed to this location do to always being over crowded at other. Was glad I did. Helped us pretty fast.
I got in early and got out quick. The volunteers and staff were very helpful and answered all my questions. I'll probably try to use them again next time.
I have been coming here to get my taxes done for years now.
Yes expect to wait, this is a free service. I’m reading a lot of reviews coming from people that come off as extremely unappreciative.
If you want to be treated with amazing customer service/ a king/queen I recommend H&R Block, or any other taxes place that will charge you for their service.
Thank y’all for the help guys each and every year I have been here.
Horrible experience they are very under trained to do ITIN renewals and taxes. When I first got to the help desk the lady upfront stated I need to do my taxes first before I update my wifes ITIN #, which is false because once you file thats it there is no correcting anything that was the first LIE I was told by the tax guru. So after 2 hours I get called to "tax preparer" desk. My wife knows her itin # and has an up to date passport and we get told that we can not file unless she has her old itin documents, but when I called the IRS myself I was told all my wife needs is her passport and itin #, so basically the "tax preparer" was lying to me. In addition a gentleman came out and said the program they use "Tax Slayer" went down yes TAX SLAYER not there own software. To make a long story short please DO NOT come to this place a total waste of time, they use tax Slayer which you can do at home. Me personally I am not the one to complain but poor customer service and little tax education is not acceptable, they may act like they know taxes but they DO NOT.