Public Storage, Garland TX

What a phenomenal experience that I have had with Kathy on today, her service was well appreciated!

3 weeks agoNEW
I have had awesome customer service here, and Kathy was great at helping Thank you, great service

I have had nothing but awesome customer service here, and Kathy was great at helping me with all my rental needs. Thank you, great service

Ms. Andrea very helpful, got me in and out just like you want, Thanks

Most helpful when freeze knocked power out. Needed cammp stove, she got me in so we could atleast cook. Awesome property manager.

Very friendly and helpful staff.

Would be nice if there were lights inside of the units.

Carrie is very knowledgeable. She helped me with all my storage needs. I highly recommend this storage location.

Jeffre' was very and personable while renting. She made sure I knew everything needed in regards ofmy unit. Definitely worke ever recommend this location.

Jeffre was so helpful with my process she was able to get me a storage that fits my needs and also has great Customer Service Thank you Public Storage

Jeffre’ was very helpful in helping find the best storage for me. She also waited for me right I got before closing the office.

I went in with a confirmation email that said my rate would be $59.00 a month. When I arrived they said the rate had gone up to $80.00 even though I showed them the email. They also had my phone number associated with three other accounts. No return call from corporate.

UPDATE: I went in this morning to speak with Jeffre because she had called yesterday. I took her a copy of the email with the quated price. She said she would speak with her district manager. She has been helpful during this process, but still no contact from corporate regarding the above concerns.

UPDATE 6-9-20 Jeffre called this afternoon to let me know that they would honor the origianl quoted price. She really worked hard to make it right.still no call from corporate.

The customer service has been beyond great from day one. The manager Amanda is phenomenal! She has gone above and beyond to meet my needs. I can’t say enough great things about her, she’s awesome! ️

Amanda was very pleasant with the whole process. Good Customer service is very rare to get now a days and she was great. Thanks

Brandon, tiffany, Amanda & Vanessa were extremely helpful in fixing an account issue. They went above and beyond my expectations. The customer service was excellent!

Vanessa was great and extremely helpful. Went over everything I needed to know. Highly recommend this facility!

Clean place to store items. Secured by electric gate. Grounds kept clean friendly caretaker. Used this place for 2 years.

Vanessa was very helpful and knowledgeable! Will recommend this location to family and friends!

Was shopping around for a new storage unit and popped in. Alyson was super helpful, making a normal mundane experience into a good quality interaction where I felt appreciated even though I wasn't a customer yet. The customer service and kindness is the main reason Public Storage will get my business when or if I need a unit and recommendations to family and friends.

Thank you Alyson for the help and kind service and finding me what I need for my storage needs.

My trip to public storage today was excellent the lady who helped me amber was so sweet and informative I could not have been happier with the service I received

Its always a pleasure making my payments with Alyson. She is super super nice. I will definitely recommend.