Public Storage, Irving TX

Came in yesterday to see unit the guy in here was not I'm the office and the door was open I was in the office for awhile and no one came to the front had to scream hello for the guy to show up asked to see the unit he just took me to the unit asked to see the unit and he said no that I had to rent it to see it. Very unprofessional he left after that. The only reason I'm giving a 5 star is because I met Ana today completely different experience. Day and night

I rented one on the last week of the month and no one informed me that I had rent on the 1 first one of the month that's crazy and scandalous won't recommend them even if they paid me for loosing my stuff

Ana is our go to rep. We love her so much she hS always been professionally for all the units we have and had. A blessing to our business.

Ana was beyond helpful with my move out process. She is very friendly and professional. She went above and beyond to help me with the issues I was having. I look forward to working with her again.

Thank you Misty for the most pleasant check in experience. Public Storage, best to let you know she's a keeper.

Came in here to do a rental for beltline since it’s close. Ana was great help even though I was a handful

I wouldnt even gove this a 1 star if i could leave a review however we rented a spot out for our rv the gate was NEVER closed they claim its secure its not! There are nails and screws all over the parking lot so its not maintained as well there are rvs there that dont get moved or unable to move homeless people sleeping in gate on ground under other peoples property with empty beer bottles everywhere and the smell of urine and dirty bedding all around other peoples rvs and what ever else is stored there and the company dont see this as a problem the compa y doesnt make you aware if gate breaks its a situation of fingers crossed your stuff dont get broken into or vandalized while paying roughly 153.00 a month to store an expensive rv

After making this post i can say Anastasia called me today to see if she can make things right she is taking the new may charge off my acct as i did try to close my acct at beginning of may and heard all my concerns and complaints and they way i was spoken to if u are looking for a storage facility even if it is from on line ask questions of conditions and if they are having any problems with their property or even gates ask if u will be notified if something dont work and ask if they are doing any construction what would be the best way to be able to contact them take pics of facilities grounds and area that you are renting so no matter you have everything you will need but Anastasia did make things right and i really appreciate her for that morr then she knows and completely greatful she had reached out i do have to say i would have like the person that i talked to that works at facility to at the least apologize but if not thats ok too and im glad they acknowledged more training and was able to see how things are being ran at property and i have to say if they do the cleaning and training then this would be a good place to store any of your needs

Ana is always very polite and helpful always working hard inside and outside. Public storage needs more Anas.

Ana was very polite and profesional helped me with everything even help me with the app very clean place

It's a great location in the people that work there are great at this location and very nice

Worse customer service I have ever experienced I plan on never renting a storage from here again!

Came in here with a few questions Ana was able to answer all of them very professionally and friendly

Wonderful staff very helpful and nice been here for 3 years the price keep going up but i guess thats part of life expectancy. Very clean and quiet

Storing at 08432 but we encountered Ana she was super nice and helpful made us feel welcome great personality. We had a rough start but she made it great she's like family now can't wait for the chilaquiles lol.

Unfortunately, the spot I rented for my RV was a little small. When my trailer was there it was impossible for the guy to get out without hitting my RV

So pleased with the help tDefinitely recommend for my phonehat Anna has given me todayDefinitely recommend