Public Storage, Richardson TX

Thank you Gina for everything I really appreciate you service and genuine concern

The worst experience, the idea of having a kiosks is the most craziest thought. Your establishment requires to have a human behind a desk. I was given a gate code 3 times and never needed to go through the gate. Now if there was a a rep there I would have been able to been told that and they could have been able to see the issue. Totally waste of money to put a kiosks there. And if I needed to see the space who was going to show it to me? ! NOT WORTH It!

Do not use this place. I made a reservation online for an 8x8 at the Arapaho location. When I got there, there was a kiosk. The person on the other end found my reservation. Told me that unit had been rented. Then she told me she couldn't help, that I had to go to a location 45 minutes away to talk to someone to rent a unit at the ORIGINAL Arapaho location. It was a fiasco and I wound up renting somewhere else. Public Storage has no idea what they are doing.

Horrible experience! The “live agents” via Kiosk know zero. I was warned when I was moving in by a tenant moving out this was not a good place. Well I purchased my own lock to return and find my lock was off and another lock mysteriously had been put on. I had to drive across town to have a live person have me sign a form to have the lock cut off. After the lock was cut I find my storage place burglarized and the police were not surprised. The lock I was left to put on by PS mirrored the one that was put on without my permission coincident hmmm. Moved in and this all happened within 2 weeks. I have been dealing with the fake insurance they have you purchase as a money grab since. I completed a police report and as they suggested made preparations to get what was left out of that trash place. This may not post but trust I am not going to stop telling of this experience how I lost valuables and sentimental personal items that can never be replaced. I intentionally didn’t mention Property Manager that would be pointless so you assess what that clearly means.

Rented for a few months from this location. Was never able to speak with someone in person and unable to connect on the phone with anyone when I had questions regarding moving out and date/payment. Awful service.

Good location for storage. Surrounded by other business so it keeps the riff raff out.

Stephanie was awesome! She was very helpful and professional. Excellent service and knowledgeable. Thank you Stephanie for your assistance and for guiding me step-by-step. Triple A service!