Public Storage, Aubrey TX

An awesome experience. Jasmin's patience with me and her expertise really made my process easy and very pleasant. Thank you for your 5 star help.

I had rented my space for 2 years at this location and have had a great experience overall.
I was today years old when I realized there was actually a bathroom onsite where the climate controlled spaces are. Somehow I'd never seen it before.
Also, I found it extremely convenient that they have carts onsite for the climate controlled spaces.

Today tho, I had the most pleasant interaction and experience with Jasmine, the property manager.
As I was emptying my full 10x10 space into a 26' Uhaul, I realized I had forgotten my water, and was soooo parched after sweating so much. I saw Jasmine walking through with the cleaning cart and I asked her if there was a drink machine in the lobby. She apologized profusely and said unfortunately they didn't. I thanked her and kept moving because I wasn't near finished and wasn't willing to secure everything down and drive in & out of the facility with that huge truck just to go get a drink.
She must have felt bad for my wild-haired, sweating, red-faced self because when I came back down from my 15th trip upstairs, she appeared out of no where, like an angel of mercy, with a COLD bottle of water!
I was truly, eternally grateful for not only her selfless and kind gesture, but also for the cold water itself.
Jasmine, you saved and made my day!
Thank you so much!

Second time storing at this location. Very happy to see the change in management. Great place,
Very easy to book on line and saved a good amount. Thank you.

Great storage option. The staff was very friendly and the faculty is clean and easy to use. I also really liked being able to manage my account and storage access through the app.

If I could give 0 I would. Price has doubled in 3 yrs. Can't ever get a hold of anyone in person or on the phone. Such a horrible company to do business with.

This 5 star review is for Becky at the University Drive location. She is professional, kind and very helpful. She answered all of our questions and looked up information when needed to verify. She is definitely an asset!

Becky was such a great help and took time to explain what storage option would be best for what I needed!

The elevators will only work by going on the app and the service is bad so the app won’t work. Half the time the elevators don’t even work at all. Poorly ran storage facility

I love love this place everytime I come and rent out a storage Trisha is soooo helpful and respectful and always understands. By far the best person I’ve encountered. I come across her every time I come in and she’s always in good spirit and ready to help! Love love her. I can’t forget Ben as well he is soooo helpful as well. Thank you again for all the help! Definitely 100% recommend them!

Public Storage bought this place, at which point it all went downhill. First they got rid of the big carts and put the smaller PS carts in place. Then there are usually only 2/3 carts available. You have to put your code in every time you go up the elevator. Even in the supposedly climate-controlled area it's hot. But my biggest complaint - and everyone else's that I've run into the last 2 days who are also moving their stuff out because of this - my biggest complaint is they keep raising the rental price. One lady I talked to while moving said her rent raised $100 in the last year. Ours kept going up every 3 months or so too until finally we had enough. It's ridiculous to be quoted a price initially and then start raising the rent over and over. If u want to end up paying more and more for the same unit as the months go by, well they will accommodate u! The one good thing I will say about it is, it was clean. My location was Aubrey, TX on University Dr.

Tineeka has great service, she is very detailed oriented an well manner an very polite she excell at what she does

Tineeka is always a pleasure to work with and always goes above and beyond. Definitely an asset to the company!

Trisha was extremely helpful and walked me through the whole process and well as showed me the available spots. Can tell she pays attention to details! Looking forward to storing here!

I'm out in this yard and I'm stuck. I called 30 minutes ago and there's nobody answering the phone there is nobody working here. I'm literally stuck in the yard with no exit. I went to the front but I'm trapped inside of the drive-thru area because the gates won't open. Never again will I do business with public storage this is a disaster. I'm going to have to climb over a barbed-wire fence just to get out. Absolutely ridiculous!
My code doesn't work!

The code never worked for me from day one, the gate access worked occasionally 3 or 4 times. Reported the issue once - it worked while I tested when the manager was there and that’s it - never worked again. Tried to access in last 4 days multiple times after 5 pm before 9 pm and never worked.