Public Storage, Duncanville TX

Stephanie was very professional and helpful and answered all of my questions. She nice and polite and dressed very well.

Stephanie was awesome. Quick and easy process with her. She has a great attitude, warm and welcoming and just all around great. Thank you Stephanie from Cedar Ridge

Thank you so much Stephany at store 732 for assisting me with my storage today. I greatly my appreciate you dealing with me even though I was a little upset. You really brighten my day. Thanks for your customer service. Great Job!

DO NOT USE THIS COMPANY!
I was sold a unit to store a truck, truck didn't fit, (obviously, plus unit was in violation of their own rental agreement) I got locked in, keypad locked when I tried to use it. No number posted for emergencies, alarm system is fake, I called Dallas police bc it was going off, (making a loud sound) they had no alert for the property, so that means it's not connected and the noise is for show. I climbed the fence to get out, paid uber 25$ for waiting. 1month no one called me back on this! The truck is sticking out, no one called me back. I am in another state, I need to know what is going on with my truck. Finally I get ahold of someone they passed me to their District manager which took another 2 weeks to get ahold of. I came and removed the truck, the property manager takes it upon herself to vacate the unit. I had a truck and trailer loaded with belongings ready for storage only to find out, I no longer have the unit and was charged for the unit as well. The pm didn't talk to me, I didn't say anything about not needing the unit. Now it's been 22 days and I still do not have my refund for what they charged. And still no call back. The District manager is a JOKE! THE CUSTOMER SERVICE is RUDE and can not assist in resolving any of these issues. They say someone will call you back amd no one ever dose. No acknowledgement no resolution no compensation no nothing. Take what they want, do what they want. Now I'm speaking to a lawyer because resolving this with them has been my part time job, not to mention being injured after climbing the fence with barb wire when locked in. This has been a nightmare of an experience in an already stressful time. DO BETTER PUBLIC STORAGE! DO BETTER!

Stephanie was wonderful and Heaven sent I was having trouble with my e rental and she was very nice informative and ver patient

THIS PLACE IS A JOKE!

I had my reservation made two days prior to moving. I called this location for two days and couldn't get a hold of anyone in the office. Came the day of the move, I drove 20 miles just to find the office closed an hour before. I called them the next morning, and the lady on the phone MADE SURE she was going to be in the office "because she had a ton of things to do". She asked me what time I was coming and confirmed she would be there. Once again I drove to the location just to find it closed. I was even there 10 minutes earlier just to make sure someone would be there. I banged on the door, called them, waited around and there was nobody to help! This has been a huge waste of my time and money. Save yourself the headache this place isn't worth it!

Stephanie was great help even though I had to come into another location to complete my rental Thanks love

Stephanie was a Wonderful Person and was very helpful to me and my family in finding the right unit & Pricing! 10/10 Recommend!

Thank you Stephanie, for assisting me in getting my storage unit, and even making the different size suggestions. I definitely appreciate your assistance today!

Stephanie was amazing I had a problem with my door and she provided me with excellent service!

Very Friendly, and Awsome Spirit and fast working. Greatly appreciate the time and patience

Couldn't have been easier, thanks to outstanding help from Stephanie, made an online reservation (accidentally made multiple reservations, oops) she got everything with our reservation/promotion squared away, personally showed us around the property, answered all questions and had us in and out the door quickly with exactly the size unit we needed. 5 STAR customer service

OMG! The Customer Service I received from Ms. Stephanie (@Cedar Ridge location) was Phenomenal! Her attentiveness and experience really outshines. Thank you, Ms. Stephanie for assisting me with such care. Ms. Owens.

Terrible, no one EVER answers the phone when you call, it’s annoying, and also there’s no one there when I go, there door is always locked

My experience was great. I spoke with Carlie to make my reservation and she was very knowledgeable of the measurements and cost of the different size storages. When I went to pay the two representatives we're kind and informative. I would recommend to others.

Wulette was the best! When over and beyond to help me access my belonging! Thanks again love you rock!