Public Storage, Euless TX

I typically do not leave reviews! But hand down Myra was AWESOME, she was very friendly and welcoming! Great customer service skills and a beautiful smile. Keep up the good work Myra

Manager Mia is the only great part about my whole experience with this public storage location. Elevator was broke for almost the whole 4 months i used it. Front big door was broke 3 out of 4 times i visited. Including the last time which ended up costing me extra money as my movers had to walk all the way to the other side to load. I called corporate 2 times and no one called me back. I would never use any PS after this experience.

I really enjoy the customer service that I receive. Mya is very helpful and friendly, she actually cares about her job. It is important to call ahead if you will need a dolly or something, the walk the property at times. I have been with two other locations, this one is the best hands down!

The worst storage facility ever so ignorant and rude very unhelpful. They found my passport by the trash and would
Not Mail It to me (live out of State) then after trying to reach them For two weeks I finally got through and they threw my passport away.

I HAVE to give Stephen a five star for his service today. He was professional informative and patient. He has won my business ten times over today. Stephen you saved my life! Thanks so much

We have had a space here for just over a year. Our rent has almost doubled in that time yet the service has gone downhill. (10x15 space for $141.00) The keypad to gain access (6am - 9pm) doesn't work so you can ONLY get in during business hours (after 9: 30am) when they open the 1 door that works. If you need to borrow a dolly, be prepared to leave your drivers license and hope the office is open when you're done. I spoke to one lady and it was 3 days before she hers back. I was there for over an hour one day and never saw anyone in the office. One elevator has been broken the last 2 days and the working one is at the opposite end from my unit. There is no place to throw away trash so people just leave stuff anywhere. We will be moving to a different storage facility once the weather cools down a bit. This one just isn't worth the price anymore.

Bella was amazing in every way. Not happy about the admin fee not being disclosed in the charges quoted to me from the answering service.

It is a super restricted winery in terms of access and hours; the responsible person is irresponsible. He wasn't in the office all day; This was closed. Today, Thursday, September 21, we came twice and she ended up opening the office at 5: 40 pm.we were waiting for her to lend us something to carry our things.at 5: 55 pm she took it off because at 6 They were closing.that is, it took 20 minutes and he wanted all of us to hurry up. The wineries are beautiful and comfortable but the service, if you could call it that, is a fiasco. I don't recommend them at all. And finally they left us locked in and the exit door didn't work. The police and firefighters were called.

Update September 2023: So like others I got a three month reprieve on my rate hike, but now it's $116 a month. I don't know where the extra money is going because this place is going down hill a little more each time. One of the gates is always broken, and there's spills and trash everywhere now. Today two ladies at the desk watched the elevator give us and another group trouble, and literally sat and did nothing.

This facility is beautiful, staff is great, they have dollies and carts, a covered unloading area, and reserving a space was easy. We have a 10 x 7.5 space. We started at $59 fourteen months ago. It went up to $86 in the Winter, and is increasing on July 1st to $116. I'm sure, like everything else their cost is going up, and that is what they will say but 50% in just over a year is a lot. For reference, I work in the restaurant industry so I am well aware of cost increases, but my diners are certainly not paying 50% more. I have asked them about the increase and been blown off. I feel cheated. They gave the low rate to get us in, and then have gone up exorbitantly from there. I have had storage units with every other company throughout my life, this is my first time with public storage and I do not recommend them. We'll be moving to a competitor as soon as possible.

After several occasions needing to get some belongings from the storage, there has always been an obstacle.
From today, the main keypad that opens the facility not in service and now unable to get some things I needed for work.
Then, elevators not working majority of the time.
Don’t see the increase in monthly dues if the value is not there.

All I can say is I’m disappointed in this location, I’ve seen trash constantly in the hallways, no employees during business hours, to top this off NO KEYPADS on any of the doors of the building so unfortunately we were locked out from getting things from our unit we needed and the main keypad was out of order so when that goes down you are not able to access the building that has no back up plan with keypads on the exterior doors of the building!

Updated Review (1 star) July 2023:
As my history of reviews shows below, the Nov 2022 rate increase was postponed until Feb 2023. Well, we're now getting ANOTHER rate increase effective in August.

We will now be paying 50% more than our original rate, after only 14 months of rental. Not a reasonable 3% or 5%. A whopping 50%!

I've called and spoke with multiple people and am finding no help. The robotic response is always simply that the rental agreement says they can raise the rates whenever they want, with notice.

How many other services out there would you experience a 50% increase after 14 months?

I'm blown away and plan to look for a new, reasonable storage company. Public Storage simply does NOT care about their customers.

Edited Review (4 stars) Nov 2022:
I have to give the local management people credit where it is due. They called me back (and apparently were NOT who I originally spoke with as maps is not truly providing the phone # of the local property). They've managed to delay the rate increase for 3 months, which is better than nothing. I still think it poor customer service to raise someone's rate on a rental unit that has been renting less than a full year, but I appreciate the local management making the time to give me a call AND for postponing the increase for 3 months.

Corporate policy makers need to quite looking at the bottom line and start treating customers the way they would want to be treated. Too much flat-out greed going on and not enough genuine care and concern for other human beings.

Original Review (1 star) Nov 2022:
Be ready for a rate increase. Started renting in May, rate went up 30% with the November payment. Tried to discuss this with them over the phone and they sent me to customer service who simply hung up the phone w/o my being able to talk to anyone. Had an online chat session and they simply stated the rental agreement said they can raise the rates whenever they want, with notice. Total lack of customer service or care to make the customer happy.

Little to say, place with little desire to work, Horatio changes without notifying the client, dirty place

Mayra was amazing. Awesome customer service. I recommend this location to everyone. Need more people like her.

I was late so they put a temporary lock on my unit (100% understandable) I paid the outrageous monthly rent (which just went up) with the late fee on a Thursday, it’s Sunday now and they still haven’t taken the lock off my unit, so I had to wait 3 hours for the office to open just for the employee who showed up to not have the keys.currently 3.5 hours late for a job I’m already supposed to be at because someone didn’t want to do their job. Will definitely be switching storage facilities

Let me start off by saying, the property manager Mayra is amazing. She made our experience a lot easier and because of her, I trust public storage again.

Stephen was very helpful with advising me on public storage mobile app, and is very convenient for use.

Very clean and very nice!
Very easy process to grab a storage
Mara was very helpful and super nice! I would recommend for anyone!

Bad service!
When I contracted a service, they didn’t let me in because the door is damaged and they still charged me.