Public Storage, Austin TX

Susan was EXCEPTIONAL with her knowledge of the industry and her customer service skills! She will definitely continue to have my business and I highly recommend you speak to her next time you are here.

I haven't had a great experience here. I call and don't speak to anyone at the property. I get the answering service which usually aren't that helpfull with the questions I had. That's happened everything I call no matter what time of day.

I recently went into my unit this past weekend and was so disappointed and disgusted to see rat droppings all over the unit floor and they had urinated on my things. I haven't even been at this storage a year and the unit price is now going up again in January to 259.00. I really think for the money I pay for the unit there should not be rat droppings and urine all over my unit. I came out of my unit feel absolutely disgusting because of the amount of droppings I came in contact with just trying to get my Christmas decorations. I felt like I immediately needed to shower when I got home and still haven't brought my stuff in the house for fear of what kind of critters I'll be bringing inside and possibly infesting myself with mice and whatnot and spread that to my neighbors. I don't think I plan on staying here due to the rat droppings and urine, the rent increase and the location of the property which isn't as convenient as I thought it would be.

The bolt on my unit is defective and I have to call a locksmith and buy a new lock to access my unit EVERY single time. The property manager said fixing the broken bolt on the door is my responsibility. Be careful, they will give you a defective unit and put the responsibility on you to get it fixed.

I hired movers today and had to pay them for an hour of their time and reschedule my move after driving in from another city.

Wow! Amazing service all the way around from Jeff over the phone to Susan at the front desk!
They both made the application very simple for a first time storage unit user. Public storage has amazing representatives with these 2.

Don’t store here. All though it’s a business you may get behind a month they will be ready to auction your unit. I had my money ready to pay late fees and everything and my unit was auctioned lower than what I owe. Much lower.

Great accessibility drive up and load in.
Sucks for long vehicles, many of the guard poles on the corners are plenty bent out of shape. So remember, tight corners, Come out the way you came in and you'll have room. Go to the far end and try to loop around? Askin for a fender bend.
Other than that the staff is wonderful and their online deals are fantastic!

Susan was extremely helpful and provided friendly customer service! I recommend this location

I need you to know the lord was in this room today I was blessed to work with an angelic human being today SUSAN bless your heart I’m grateful for your prayers time and service. Please continue to grow in your journey and continue to be of helpful needed compassionate service with grace I say Thank You Susan.

My experience with public storage has been extremely excellent. Susan has been one of the best managers I’ve ever talked to.
Not only is she so welcoming on the phone, and always shows respect when you talk to her, she also goes above and beyond to make sure everything on your account is right.
She noticed something off with my account and took it upon herself to make sure it got fixed, and wow it was not only fixed she also is trying to make sure that the other issue is resolved as well.
I couldn’t ask for anyone better than Susan, I know she understands that whenever she calls me and I don’t answer it’s either because I’m asleep or on the road driving my mixer. But when she does get that call through and I do answer or call back it’s always a blessing to hear such a well spoken and thoughtful voice on the other end.
Thank you Susan for being such a kind person and being that helpful person you are.
It’s much appreciated.
Yall ask for my friend Susan whenever you need to store your stuff, she’ll take great care of you.
Thanks again Susan
Jonathan G Gil

Susan was incredibly helpful, very friendly and professional in answering our questions, she is a real positive asset to this location.

Susan was awesome! She was very professional but polite annd easy to communicate with and was very knowledgeable about the business.

Very clean facility. Susan was the woman working and she was very pleasant to deal with and a big help.

This is a great facility, Susan is so amazing and helpful. I’f you’re looking for a good storage space I highly recommend this one!

Thank you so much Susan for being thorough in your work, while being punctual and sweet all in one! I definitely felt less stress finding a unit with Susan’s help!