Public Storage, San Antonio TX

Prices started at 40 a month and increase every 3-4 months. By the time it was over a 100 dollars I have had enough with their greed. I called to cancel and I had until end of month to vacate which I did. The day I finished clearing out, I spoke to someone on property who told me to take my lock and leave the door open and that was all. Yet, they still charged my card in January. I even had someone from the property call me yesterday to say I was late in payment. I disputed the charge with my bank because clearly they don't know what they are doing.

Came ‘Ron helped me replace my lock on my space unit and talked with me with great customer service during difficult times. Great to see happy employees who care for customers

CameRon helped me move from a different company to public storage and showed me better prices and better servive. Will recommend to family and friends (:

Cam helped me with my rental and was awesome! Good customer service will reference to my family and employees!

Joaquin is your go to man. Was very helpful and very customer oriented. This location is always very clean, has a good temperature and the carts are almost always available.

The door locks at 9pm even if you are in the middle of moving item, they will not let you back in. There are No signs posted anywhere on the building so if you aren’t aware, you can be locked out or inside mid-move. The customer service is non-existent. They don’t care because they are making so much money on the hidden fees with this dump.

Came’ Ron was awesome. Excellent customer service and explained everything in detail. A+ service.

The unit is good, like a lot of other storage units. Where this place differs is the customer service. I had lost my keys during my move and was stressing. But when I spoke with Gabby she gave me several options and I believe she was really looking out for me. Great interaction and made my move more smooth.

Visited on Friday 9/1/23 and had the pleasure to be assisted by Adrianna. She was very efficient with paperwork and so friendly.

My late husband thought that we would get a storage in case our apartment doesn’t fit everything in it! He thinks things through and just does everything without even being told. He only lets me know what he is doing? He always make sure that every decision that he is making that I am involved or aware of! I know this isn’t a review regarding my late husband … but I say that to say this? He sure thought everything out before we moved here and this storage unit is like 3 minutes from my house… bc before he even told me that we were getting a storage unit I told him NO!

Although the prices are going up? It is very convenient for us. The storage unit is kept clean. It is in a very nice area. Since he passed, I never had an issue with the staff, bc he made sure I was on the account! It is I believe open 24/7? I’m not really sure? I would think so bc if you have your own code I’m assuming you can get in there anytime! This is only for now.until my house is ready! Until then… they are pretty awesome!

Here is the break down for my 1 star rating.

They don't prorate at all, even if you start the last week they will charge you for the whole month. So that's on star down

The AC never works. Despite how many times you turn the knobs to activate the AC they never work, so if you are putting things in better make it quick. That's another star down.

When I initially started my lease they forced me to get a lock, I wasn't happy with all their ridiculous fees, so adding the lock was the cherry on top. When I called customer service to customer service stated to go to the front desk and return the lock and ask to void the insurance. Well the whole week I tried to go there was nobody around. So I was forced to accept the lock and insurance. They will say 1 month free but in reality they will get their money back with bogus fees, and adding the lock. There goes another star.

The app does not work properly. It has way too many bugs, it doesn't work inside at all. It is pointless to use it from the beginning. Since it verified your credentials it should store it under the cache memory but it has to connect every single time in order to use it. The storage itself is not what they advertise, I will post pictures of the lies of space they advertise. In my storage there's a huge beam that sticks out. On the door there's a lip that won't allow you to close the door, so don't think you have space and by being behind the door line you will be good to go. I'm glad I didn't have furniture by that area, if not it would have damaged it.
That is the last star down

Mari was very kind, straight to the point, and maintained excellent professionalism. When I got there she was busy with an angry customer on the phone but never lost composure. She told me about pricing and I wanted to check accessibility but she was really kind and had a good positive attitude, even after dealing with a difficult customer

Came to the store today on Blanco Road today in San Antonio and Jacob M was extremely pleasant and helpful with all my needs. He was so patient with me and explained things thoroughly to help me and I didn't feel rushed. Thank you so much Jacob!
[ Add photos

Been using this company for a while now and I must say in the last 3 months it’s really turned around and improved. Maria is super friendly and helpful. Always has a smile and ready to assist you. The grounds have been kept up with and everything is looking better and better. I will definitely be recommending this location to my friends and family!

Mari was so kind and helpful.she is very knowledgeable answered all our questions to our satisfaction!

One of the bigger locations Mari helped me through the process easily. Highly recommend location very clean.