Public Storage, Irving TX

Don’t rent from this location! Worst customer service! They never answer the phone. They gave me misinformation. Slow to respond to phone calls and service requests issues.

And they keep increasing my rental price!

I won an auctioned unit. When I arrived, there was nobody in the office to give me access. This is the 3rd time the same thing has happened at a public storage location. I will no longer be buying units at any of their locations. Ridiculous

I am completely disappointed with the pricing
Initially I got the price for 96$ Per Month with discount and now they removed the discount and started charging 126$ Per Month.

This is completely Insane and Fraud

Could be better. Could be worse.
In move in day 1.5 years ago, there was a bed in my unit and I had to get someone to remove it before I could move my things in. The access from the app never opens the door (says I’m out of range, even when standing directly in front of it). There is ALWAYS a huge pond of water by the loading dock area, the bathrooms are unavailable and now they’re raising the monthly rate.

Wonderful storage units and extremely professional employees with excellent customer service!

It’s clean, unless you have your own dolly cart. Have fun looking for carts. Idk if people hide them in their storage unit. But there’s no carts to be found

They never respond to phone calls or voice mail. I tried to call again and again and again. Still no one replies during working hours. I got a reply here in the comment saying it’s because they are busy, but I have noticed phone calls being ignored while I was there in the office.

When I first came to Public Storage this nice lady Joanne (manager) helped me in so many ways. She is so kind to her customers & very helpful. I was going through so much in my life that she made my transition into moving my things into a storage so easy. This location is always clean & I always feel safe when I’m in my storage alone. I would like to thank you & your staff for being so kind and making this a great place to store my items. Thank you Joanne!

THEY NEVER ANSWER THE PHONE! NO ONE IS EVER IN THE OFFICE. I don’t understand the point of having open times when no one is ever there.

Great experience and friendly team. Joann was a rockstar during my time l. Would use this location again because of her!

Joann she’s great, always helping me to put things to my storage and texting me when she receives something she’s just great and helpful

From my first time coming Ms. Joann has been amazing and a sweetheart, I appreciate all her help.

Joanne was super nice, personable and real. She answered all questions i had and was a pleasant person to see in the morning. Glad i came here

JoAnn was great! I needed to borrow a cart to move a few things and she was incredibly helpful and friendly. Great customer service! Thank you, JoAnn!

JOANN @ 6651 Longhorn Drive. I'm putting the manager, JOANN on a pedestal in this review today. She has been nothing short of professional, kind, understanding, cooperative, and most of all, available when the phone rings or has to hold the place down on her own.

I'm approaching the last couple of months renting a space here and have almost been here 1 year.

This past year was a very rough year for me and I just want to thank JOANN for everything that you did in every way that you help me.

You're a prime example of what a human being is supposed to be like and the definition of professionalism and your role as a manager.

JOANN JOANN JOANN JOANN JOANN JOANN!