Public Storage, Fort Worth TX

A lot of security and different creators. Press code to enter the elevator and be able to press the button for the floor. Only two elevators.

Was very satisfied with the facility, great service and very clean property. I'm a very happy and satisfied customer. Thank you for all your help.

CUSTOMER SERVICE IS STELLAR! Building is well kept & clean. Only issue I see is there is no dumpster on on site, so you need to take your trash.

BEWARE! DON’T put your things here! Worst Experience Ever! DON’T RENT HERE! Read the low reviews (lots of theft breaking into units) and don’t assume the good reviews are truthful! No one answers phones & maybe 1 out of 100 tries to reach someone in the office you might get someone to answer. No one is is in the office majority of the time. So don’t count on getting a cart, because they are in the office to be checked out. With no one in office you won’t be getting a cart. Large faculty & they have only 2-3 carts. While Extra Space Storage has 6+ carts to use anytime you need without having to wait for someone in the office! If anyone is on the property, your chances of seeing them or being in the office is slim to not at all! They don’t carry a phone when not in the office either. Rent is insane! In less than 4 months the price has changed per month 4 times ($53, $83, $93, $113!) Don’t expect to get notified properly either when that happens! Oh and they will cut your lock before your even a wk late for what ever reason! As well as immediately putting your unit in Lien status to be sold before the month is over! Place isn’t clean, can’t find anyone that works there. You can call corporate and don’t expect your complaints will have any weight. POOR CUSTOMER SERVICE! I’ve been renting storage as a long term customer for years and this place by far is the worst! Take your stuff to Extra Space where you will always find carts, always find people in the office, always will be able to reach staff/mgr no matter where they are in the building. They work with you if late, don’t raid the rental prices mo to mo. And If behind, you’ll get text, email & formal letter by mail if late, a lien & auction won’t happen for a couple months giving you time to discuss being able to get your things. Even A-1 Thrift storage has better customer service than this place!

This place is pretty gross. Roaches everywhere. Sketchy people always hanging around. The elevators are a joke!

According to an article (October 2023) in the Star Telegram, there have been reports of multiple break-ins at this Public Storage facility.

Also, if you experience a break-in there, don't follow the insurer's advice to replace the lock.

Look into removing the items asap since one person who was interviewed was told to replace the lock only to have the remaining items in their unit stolen.

Dealing with this storage facility has been the worst customer experience I've had in my life.

Less than a month ago, my girlfriend and I rented a unit at this location. It was their largest indoor, climate-controlled unit. Before signing the rental agreement, she talked with the front office about the safety of the location, asking about the CEN rating on the locks they provided, the security at the facility, etc. We were told that the location is under 24/7 security, and we trusted the overwhelmingly positive reviews here.

On Monday of this week, we were contacted at 2pm CDT and informed that both locks (a $130 ABUS padlock and the provided Public Storage disc lock) had been cut off of our unit. What is a Property Manager doing on a Monday for over five hours after the location opens if not surveying the property to ensure its safety? My girlfriend went to the location and immediately called the police. It was only then disclosed that there was a burglary. The burglars seemed to hit very specific units, all across the first, second, and third floors. They seemed to know which units to go to, despite us having only accessed the units a few times and being very discreet with how we stored things.

Half of our stored belongings were stolen, and the burglars left things that did not belong to us inside of our unit. We filed a police report with the Fort Worth Police Department and did not touch the contents of our unit, as it was effectively a crime scene and in case the insurance claims examiner would need to see the condition of the unit, request specific photos, etc. Public Storage provided us with another lock and key, we placed it on the unit, and left.

Today, Wednesday, my girlfriend was called and asked if we had vacated the unit. We said no. We were told the unit had no lock on it and was now completely empty. The same burglars, using the exact same way of getting inside, had now stolen the remaining half of what was in our unit, which we were not even able to touch until we heard back from the claims examiner on our first burglary.

I contacted the Property Manager and was provided no explanation or help. I talked to the District Manager (Troy Galer), whose only concern was expressing to me how bothered he was over the damages that the location suffered. He wasn't even aware that the location had been burglarized, completely pretended like he understood the situation and damages. There were no alarms, no security system. We signed a rental agreement based on the promise of "24/7 security, " and we were provided none. The burglars used a COAT HANGER through the single set of doors to trigger the motion sensor on the inside. It looks like all they needed was an angle grinder to cut everyone's locks. That's $30 or less worth of equipment. That's how much money and effort it takes to burglarize this entire storage facility.

This location and district does not care about keeping your belongings safe. They are paid by a billion-dollar company who does not care about making it right when they've clearly wronged and victimized a customer. Everyone involved has behaved with complete negligence. There aren't even cylinder locks on the doors at this location, as there are at others, which is just a conscious decision to make the storage units less safe.

My girlfriend and I have been put through extreme stress and mental fatigue due to all of this. We have lost upwards of $50,000 worth of brand new items that we were expecting to put in a new home by the end of the year. We effectively paid $300 to have $50,000 worth of our belongings stolen. It would have been easier and safer to just purchase a small shed with a real alarm system. The staff at this location do not care, the District Manager does not care, and the Fort Worth Police Department has mentioned that many burglaries have happened at this location. I have rented at other locations for years at a time and never experienced this. Stay far away.

Bryant was amazing. As this is my first time getting a storage unit he was able to explain and walk me through the initial process. Very thankful for his guidance and excellent customer service.

Very good experience. Mr. Bryant is very professional, with a great personality, soothing voice and a smile to match.

Hats off to Bryant for helping me get this task off my plate! I really appreciate you Bryant!

Bryant was super helpful and very professional with helping us get signed up. Answered all our questions and made the process easy.

Bryant was super helpful and quick to get us in the right storage for the furniture we had to store.

Professional fast friendly service. Great options! Moved in for a dollar, plus administration fees. First month was only$30 for a 10 X 10.

Wow, Bryant and his crew there made this a seamless process and were most informative about the layout and access to the secure building above and beyond for customer service!

The customer representative were very helpful he took the time to find me the rite size storage by taking me to actually see a few so I could get the rite size and answer all my questions

Bryant was amazing and super helpful! Very friendly and worked hard to help me get situated!

Mr. Bryant was great! Helped me with everything I needed. Definitely enjoyed the good service.

Well, I was at cube smart just down the road. A newer facility that had pretty decent renters at a price that was $20 cheaper and the staff continually monitored the camera's. They really cared about the safety of the property and it showed. I thought they were over bearing and Public Storage was closer so I figured I'd pay the $20 more for convenience. Well I got a lot more than that. Let me tell you what I got.

I started my move in and just like the other place, I was on the third floor. Well this time it was a little different it seems there were a couple of tenants that like hanging out in their storage unit I would actually have to walk clear around go to the next aisle and come back around from behind because he had his stuff scattered out in front of his storage unit. It appeared there were a couple of campers on my aisle. I let it go. I feel badly for people trying to hang on to what little they have and not being able to have a roof over their head. I'd still prefer them to abide by policy though. I'd be lying if I said I was comfortable with that situation. Then the unthinkable happens. Both of my locks are cut and my belongings get stolen. You know the camera footage they have? You don't get to see it. Make sure you have an itemized list or goodd luck remembering what you had and what had been stolen. They make you pay for insurance, but they don't help you remember what you had in there. Blur the image of the theif. I'm not after him. I do want full compensation for my belongings though. I moved out. $100 a month for storage on the aisle the front desk refer to as, "skid row". No sh#T! Too pricey to have your belongings taken from you and then the staff can't help you with the camera footage. It's taken me a long time before I file the report, because I almost did it without listing an item that was $350. I just know I'm forgetting something else. Well, I'm out of there. Not looking back. What an awful experience. Beverly hills storage prices for skid row. Who do you think you are?