Quest Diagnostics Inside Allen Walmart

Horrible appointment scheduling system, never choose send text before appointment, its a scam. They expect you to be here the moment they send the etxt

Very unprofessional my mother went to get blood work and the African women who did her blood work hurt her, her arm has been bruised for a week and isn’t getting better.she is very unprofessional and I don’t recommend going there if you don’t want to be unprofessionally dealt with

I wouldn’t go here unless you have appointment we waited 3 hours too morning they never tried squeeze my fasting child in at all. Very unprofessional never an update a word NOTHING!

Michelle is amazing! I hate getting my blood drawn and she made it as easy and painless as possible. She was warm, friendly, and fast! This location is very convenient and will be where I come for all my blood draws moving forward! Do not let these negative reviews scare you, this place was great!

If I could give this place a zero I would. This is the absolute worst Quest location ever! Right along side the Quest in Tom Thumb on McDermott. The staff is extremely rude, unwilling to help, and have the absolute worst customer service ever. The staff has such a terrible attitude. They need training and alot of it! I understand that having an appointment is the best option, but sometimes you just need to/have to walk in and be on the waiting list which is what I had to do for the very first time. I knew that it meant I would probably have to wait a little while in between patients that already had scheduled appointments. I, along with another family sat in the waiting room and waited for nearly 30 minutes and the staff did not bother to help either of us. They quickly came out and said we dont take walk in appointments. First of all why is it being offered on the check in Device? Second of all, no patient that had a scheduled appointment was being served at the time! No one was being helped for at least 25 minutes! They told us that they had paper work to do. And the entire time I could hear them having a conversarion behind the door instead of helping customers. They dragged on their conversarions in the back, ignored the walk in customers for 25 minutes, and waited back there until the person that had a scheduled appointment showed up and was called back. I will never go to this Quest or the one in Tom Thumb ever again! In fact I need to find a completely different company. I have had it with Quest!

Showed up a little early for our appointment, but got in quickly. Easy check-in process and staff was very friendly and professional.

Worst ever medical staff. Highly insensitive and don’t understand basic English. Crib that they are short staffed after coming late for work. Why does Quest staff its locations with incompetent and stupid staff members?

Waited almost 3 hours to be told they weren’t going to see me today. Should let the Walmart customer service department run this place. Would be a huge step up

I read all the other reviews and was scared to go here, but it wasn't bad at all. Made my appointment online. My doc sent lab request straight to Quest, so I got an email to schedule my appointment. Arrived 10 minutes early as instructed, checked in with the kiosk super easy, sat down and waited maybe 10 minutes and got called back. Lady was only one there. She was super friendly, quick and painless with the whole procedure & billing. Was out of there in 5 minutes tops - when I came out, a lady in the waiting room commented how fast it was. I like this site much better than the ones in the hospitals, which are so hard to find and always over booked.

The bad reviews are absolutely correct. The lady drawing blood had a horrible attitude and rushed me a lot saying it was “time to go home” for her. After stabbing me basically with the needle she pressed as hard as she could on that same spot after drawing my blood. My arm was extremely numb and the bruise was so bad it lasted like weeks. I wish I would’ve called her higher up, as I can’t imagine how horrific this happening to a child or elderly person would be.

My wife and daughter had an appointment for my 6 yr old to do blood work for a possible allergy to nuts. She was already pretty worked up as it was, but it became exponentially worse when the employee waited until the very last minute to inform my wife they didn’t have any pediatric needles (didn’t even stock them - it wasn’t like they were just out) and wouldn’t be able to perform the blood draw. She watched my daughter become increasingly distressed for 20 minutes while she anticipated getting a “shot” when she could have let my wife know from the very beginning that they would need to go to a different location. In my opinion, this is worse than bad customer service or a lack of situational awareness… it’s downright cruel!

I made an appointment for 1: 30 pm and when I was meant by staff I never received eye contact, and the woman in charge was rude, short tempered and they made me wait an extra 79 minutes past my appointment time.

Long wait even with an appointment.
Only one worker was there.
Lots of people in the waiting room.

This location is so convenient but the staff is terrible! Had an appointment but still waited an hour. My phlebotomist, I believe I heard Michelle, was rude, rude, rude. Made me feel like a inconvenience instead of a patient. I will be going to a different location.

Tried to drop off prior to closing and they would not help. I was 15 minutes before closing and have done many drop offs and they take less than five minutes. Staff was not helpful. I would not go to this location.

I wish I give 0 stars! Came to do a drug test and waited for over an hour just for them to say the supervisor didn’t give them access to a certain system! No communication nor did they pick up calls when I tried to call and confirm ahead of time! Waste of time & highly unprofessional!

Signed up for appointment online, checked in at the kiosk, only had to wait five minutes (with a convenient little ticker on the tv showing where I was in line), and the lady who drew my blood for my OB was super nice!

I visited this place for H-pylori test and the lady asked me to drink the solution which was made from tap water from bathroom sink.
Unprofessional staff.

Terrible place! The person that took my blood sample left me a huge bruise that took weeks to heal. Never coming back to this lab

The place and people are simply incompetent, rude and unprofessional. There is no other way to describe it.if they keep acting the way they do, it is a matter of time before they go out of the business.