Quick Lane at Boggus Ford McAllen

The advisor was very courteous, friendly, and fast. He was the only one there and managed to get a roomful of people in and out as fast as possible. Explained all work that was necessary for my vehicle and answered all my questions. Can management please get him his own printer? Ty

Sat for 15 minutes before I was told the person that does state inspection was out to lunch. No other customers were in line or waiting. Then was told inspector would be back in 20 minutes. He never arrived even after 35 minutes additional minutes. Very upsetting.

Went to go get an oil change and they checked my air filters which was fine but when they took them off to show me and suggest I get new ones they went to put them back on they didn't connect the hose back.

Quick lane drop the ball from day one, we called for a quote first week of June. A Week and a half later, still hadn’t heard from anyone.
We called in again finally someone else from service send us a quote, after reviewing quote we called back to let them know we’d be there Monday morning 6/14/21. Here we are
bright an early we arrived to find out our parts were not ordered, service could not be completed. No courtesy call, no communication, no consideration of any kind.
We even asked to speak Manager Ramiro, an hour later and still hadn’t come to speak to us!
Mind you we read reviews before making a decision on trust Bogus Ford w our truck, we have the the benefit of the doubt.
Think twice about getting your vehicle service here.

I took my car in on June 8th for an oil change, service, and for them to check a gap in the liftgate. 3 days later i call to ask for an update on it and the lady at service tells me the guy who did the ticket is off but she will check the status. Seven hours later i go in and ask about it because nobody ever called me. The lady and one of the guys couldnt answer if my liftgate got looked at. I finally said screw it and took my car. 1st and last time there. I called the service manager and left a voice mail on my poor service and said i would talk to him if he wanted. Its been over 2 weeks and that guy still hasnt called. Guess he didnt want to talk to me. I wont waste my time by going back. The only good guy was Louie, but unfortunately he wasnt there to answer my questions when i went. Ford service in the valley is terrible.

For a place called "Quick Lane" they sure drag their feet. Got text message about the work order being submitted 2 hours after dropping off a vehicle for service. After I responded to the text and didn't get an answer. I called back an hour later, to find out I still have to wait, approximately and hour and a half for an oil change. It's as if they have one employee doing oil changes from his home garage. I'd suggest getting an oil change anywhere else and keeping the receipt as proof.

Great place and comfy chairs to wait. Free water bottles and coffee. Courtesy shuttle available.

Ridiculous customer service, they are rude long wait times I’m very disappointed after buying 3+ cars from boggus over the last couple of years. They should wear name badges to identify who you are dealing with. One of the most rude workers is a bald one with glasses that works inside quicklane we come here to get a service and he treats his customers like if we owe them something. I will never do business with this place again I fully recommend Hacienda Ford in Edinburgh!

They didn't do a good job this time. They didn't fill the wiper fluid and now I don't trust them to do "The works ".