Quick Lane Service & Parts at Planet Ford Dallas

Overall very impressive personal service. My service rep, Simmon, was the best I’ve ever encountered. They did a big job on my truck. So far it runs like a new truck. Service manager, Robert Mahoney, was informed and involved. I will be back! I’m definitely a FORD man!

I always have a great experience when I have my vehicle serviced at Planet Ford! The staff is friendly, the waiting area and restrooms are clean, and the chairs are comfortable. Enjoy coffee or water while you wait. Highly recommend!

Robert M went above and beyond to help me understand the diagnosis of my vehicle. I really appreciate his professionalism.

Jacob in the service department was such a great help and very communicative. He was also helpful with resolving my vehicles issue and recall service

My service provider Mr. Jorge Pineda is respectful and professional. He always suggest the parts and services to keep our car running well. Thank you for the excellent service that is provided by Planet Ford.

I have been getting my vehicles serviced at Planet Ford for over 6 years. They earned my business over other dealerships in the Metroplex. Corwin my service provider does a great job and makes my service visits easy. Great Dealership!

I had a/c and other sensor problems. John handled my car situation quickly and the technicians got everything working again.

Everyone I worked with was super helpful! I needed work done in a timely manner and they exceeded my expectations! A special shoutout to Donnella because she was so sweet and helpful and kept me updated on everything going on!

Great Experience, the gentleman that helped me was very thoughtful and super friendly. Never experienced a customer service like his, OUTSTANDING! Thank you for the fast and professional work you guys do. Definitely deserve this review.

This service center kills it. I’ve been to several and none compare to Planet Ford. I’ve never had any issues getting my truck in. My service advisor (Rick Morales) was very friendly, accommodating and knowledgeable. It’s far from my house but worth the trip every single time.

Great customer service. John Green was very helpful with my issues. Was in and out within an hour. Highly recommend Mr. Green for outstanding customer service

Ben Scott is a great service advisor. However you all had my car for a week before you even looked at it. This is a great inconvenience to your customer so there has to be a better way.

A young man had backed into our new Maverick despite my honking. The people at Planet Ford collision were very friendly and the repair was excellent.

John Green goes above and beyond I won’t take my truck anywhere else. Everyone is friendly and attentive

Poor communication and my local Ford dealership revealed that multiple items that "were" serviced and replaced by this dealership were not.

2 hours for an oil change
And 4 days of text harassment to leave a review for Planet Ford
Does that sound good to you?

Background: 2016 F150 back up camera stopped working. I replaced it myself. Still wasn’t working. Took to Planet Ford to have diagnostic and to possibly fix it.

PROS: The workers were friendly. I do believe they couid have fixed the problem.

CONS:
-on the phone they told me 2-4 days. When I arrived they told me up to 2 weeks. (They did get back to me in 2 days though, but that 2 week estimate was a shock)
-I told them what I already knew and I paid for a diagnostic. The diagnostic told me what I already knew: the back up camera is broken. Yes, that’s why I brought it in!
-I got an estimate for much larger than was reasonable. I changed the camera myself in 20 less than minutes. I asked for clarification of labor hours charged, but they weren’t able to provide details. Since so many back up cameras are faulty it seems like they would know how to fix to problem very quickly, not hours.
-My bill for potential work contained $100 in services I didn’t ask for. When I asked for a breakdown of costs, they didn’t mention these optional services.
-The problems with F150 backup cameras are so common I’m surprised they charge for the repairs. It seems like an error on Ford’s part if so many are problematic.

I was really wanting to have a good experience with them. But I left with just a diagnosis I already knew and a heap of frustration and wasted time.

I chose Planet Ford to perform a routine State Vehicle Inspection on my 2020 Ford Explorer……Jay Lerma, my service rep, handled the matter very professionally, from advising me on the best time to bring it to PF, to arranging a ride home and back to PF, to completing the inspection, and finally to washing the car (it certainly needed it) ……. Thank you Planet Ford and Jay Lerma!

I scheduled my car for a service due to having a recall notice on a part. They were willing to fix it for free! After dropping our car off at the scheduled time they had it ready to pick up about 4 hours later! So same day! There was a mix up though. They gave me the inspection report for someone else’s vehicle and we were so confused with what our car actually needed fixed. Also we noticed that the recall part that they had fixed was still leaking. When they found out, Rick made sure to reach out to us. He was so thoughtful and cared about the customer and our experience. He told us to bring the car back in and they would fix whatever was causing the leak on that recall part. He personally made sure to email us the correct report right then. I truly appreciated his professionalism and customer service as he willingly worked to solve these problems!