R2 Car Alarm & Audio, Austin TX

This was my first time experience with a radio shop that valued my business and did the work at a very reasonable rate. Prior to fixing my system, Raul pointed out the issue to me. After repairing my system, Raul took the time to show me the work that was done, which was way better than what another radio shop had done. Raul’s commitment to do quality work at a reasonable price along with his great customer service was off the charts. I will definitely recommend this shop to my family and friends.

Please read before doing business here: I ended up choosing not to do business with Raul based on the basic principle of treating people with common courtesy and respect. Pease let me explain.

Backstory:
I had installed a plug-and-play stereo myself and the front speakers weren't working. I had a simple 5 minute question about 2 wires, but I was never able to get my question across because of Raul's inexplicable rudeness.

Story:
I set up an appointment for 10am on Saturday. The gal I spoke with, and who set my appointment, told me "Raul would be more than happy to troubleshoot your problems with you. He does that all the time! " Okay, great! Looking forward to getting in, showing him the wires and getting an answer! Great reviews, seems like a great place!

Fast forward to Saturday. I arrive just before my 10am appointment.

Raul pulls up. Immediately, before I can even say hello, acts as if I am a total interruption to his morning. I never ended up being able to explain my question because any time I opened my mouth he would cut me off - no joke.

Within the first 2 minutes of trying to explain, he interjects "I HAVE 3 OTHER CUSTOMERS WAITING HERE! ". Mind you, this is less than 2 minutes into my conversation with him.

But, moreover, how can you have 3 other customers waiting (there was only 1) when I had an appointment set and was promised by your receptionist that I would be able to ask a simple question. It would have taken no longer than 5 minutes!

Instead my entire morning was wasted. Raul demanded that I drop off my vehicle, but what he did not understand is that the answer to my question would dictate whether or not it even made sense to drop it off! I was never able to explain, like a bad comedy skit. I tried 3 times to explain, but Raul wasn't listening and body language and tone were beyond rude.

After giving up on trying to explain the issue, and acquiescing to his demand, I simply asked, "When would be a good time to drop off my vehicle this week? " We are now less than 3 minutes into having met, but even that simple question was a hassle for Raul! He just shrugs, "I'm busy all the time! JUST CALL".

I don't care about the price or the reputation of the work. If you cannot treat people with common courtesy, then don't run a business. Keep your day job at Tesla. I would rather spend double somewhere else that actually treats people with respect.

In the meantime, I will be going to another car audio shop that is much further from my home. I would rather spend more money in order to be treated with respect than trust a rude business with my vehicle. I gave 2 stars instead of 1 because maybe he was having a bad day? But, I don't know as this is one of the rudest experiences I have had in my 10 years of living in Austin.

R2 Audio for the win! They went above and beyond helping my boyfriend fix his audio in his 4Runner. I highly recommend them and will definitely be coming back for any audio needs we have in the future.

Went looking for a fuse that’s being phased out. Owner went out of his way to help the best he could. Also gave great recommendations to get a permanent fix to my fuse problem.

This place is great! If you're on the fence about where to take your car, just go here - they're the best! They installed a dash cam for me - the process was super fast and the service was awesome. You can't beat the price either!

I ended up getting stuck at a Parking Spot due to a security feature the dealer did not remove from the car, and which I had lost the key for. Very friendly on-site service, worth the wait, and definitely saved me towing fees. I cannot recommend R2 enough!

This is by far the best installer in town with the best prices, he's very personal and very helpful. I will forever be going to Raul for all my audio needs.

When it comes to stereo installations this is the best place to go with reasonable prices, great customer service, and good quality work!

Came in last minute cause I was having issues with my alarm system on my 4Runner, Raul was super knowledgeable and quick to fix it within minutes! Definitely recommend this place.

Polite, fast and didn’t charge as much as he estimated-WOW! Update: I came back for some new work done. I had to wait a couple days but Well Worth It (fast, quality work. Reasonably priced! Why go anywhere else. And I Don’t know them, either.)

This is the BEST radio and alarm car service. They care about the customer and will genuinely help however they can. I went in today thinking I would need an entire radio replaced and turns out it was a small wiring issue. They saved me over $200 because I was able to send the replacement radio back to Amazon! And, they only charged $40 for service! Will come back any time!

Raul did an amazing job for me. I recently had him installed. GPS is on my fleet. Vehicles and service was impeccable. I highly recommend their company for any of your electronic needs.

These guys are 100% transparent, know what they're doing and get the job done fast! Super cool vintage video game shop on-site as well!

I recently had my Honda Insight upgraded at R2 and I couldn't be happier with the service I received. Raul was incredibly knowledgeable and suggested the perfect setup for my car - he even understood when I actually said I don't want TOO much bass lol.

I actually drove straight here after getting a quote at Custom Sounds that seemed insane to me. I was right! Raul was a much cheaper solution for what I was seeking.

The installation was done efficiently and professionally, with a keen eye for detail. The final product exceeded my expectations and I have been driving around with no destination just to enjoy the beauty of the new system.

I highly recommend R2 to anyone looking for top-notch car audio installation services. The personal touch and expertise of Raul at this small business made all the difference in my experience.