RAYUS Radiology, DeSoto TX

I agree with those who have stated Rayus is a fraud and a joke. BE VERY CAREFUL with them, if you haven’t noticed they do/will change codes to be considered something other than what it is in order to charge more. In addition, they charge MORE than Medicare allowed rates, thus you will ALWAYS receive a subsequent bill weeks after your appointment. They are intentional with the statement in the paperwork you sign that states “you are responsible for any charges over insurance payment” because they will make sure there is a balance due. In particular at the Desoto office. I have made my doctors aware of their practice and advised not to refer me there again because I will NEVER go there again. The insurance companies don’t seem to care either. There are other imaging companies that abide by Medicare rates and I have found one that is above board with prices and charges, in particular in the Desoto area. I can only imagine the countless fixed income patients that get caught in the Redlining trap/scheme. I am contacting Dallas County to investigate their business tactics… I suggest try anyone else in the area, even if you have to drive further.
I have found and tried Envision with much success and will use them for ALL my images forever! Sad and wrong!

I've had epidural spinal injections performed here several times over the past 7 yrs or so. Unfortunately, my visit this time was much different. The doctor who performed my procedure left me in excruciating pain. He had no bedside manner nor appeared to care how the procedure went. Once complete, he removed his gloves, said "All done" and left the room. My head felt as if it was going to explode after the procedure and I have felt no relief from back pain. My recent experience was absolutely awful.

Beware and read your bills very carefully. I had my yearly preventative (preventative mammograms are free through my insurance) mammogram by Rayus in Mckinney.in June 2023. Following that mammogram, I received a letter with the results asking me to come in for more images for further evaluation. I assumed that this follow-up was related to human error on the technician hence the need to return. I had my follow up evaluation mammogram in DeSoto in July of 2023. I got a SURPRISE bill in the mail for nearly $200 from Desoto's location. They claimed that my mammogram was a diagnostic procedure. I quickly emailed them the documentation from Mckinney giving proof that I was never told I needed a diagnostic procedure. I have sent no less than 13 emails with countless phone calls to get an explanation. The final email to me from Rayus stated that because I now had a diagnosis, it is considered diagnostic and not covered. I called and explained that this very scenario occurred with Rayus Plano in 2021 and it was coded correctly and I wasn't charged anything for my follow up. I don't have a diagnosis of anything! Furthermore, if I were diagnosed with ANYTHING following a mammogram, the radiologist would deliver the news and I would have documentation of said diagnosis. I have been begging for an explanation since July 18th and still don't have it. Stop committing insurance fraud and STOP billing patients for procedures they didn't have. Because of this experience at the DeSoto location, I will never have a mammogram or any procedure done at Rayus. It is unfortunate, because I have always had an A+ experience at the Plano and Mckinney locations. Your customer service in the billing department is the absolute worst and is unacceptable.

Had to take my son here for an MRI. The staff were all very professional and polite. We did not wait long for his appointment, and he was done in no time. I am super impressed with how well it went.

Staff is great but it could use hygiene upgrade. Maybe like a air purifier, Lysol or something. These staff members and clients have to endure the unclean smell of this facility, which is sad. Especially since summer is coming and will only get worse. As much as we have to spend out of pocket for services not covered by insurance, you would think the up keep would be better. This will definitely make me think twice on getting more services at this location in Desoto, TX

This is not necessarily my experience but my mother. When I originally scheduled my mother's appts she needed 3 different X-Rays. We had all three scheduled at different times throughout the day starting at 12: 10pm, 5: 20pm, & 7: 20pm. When we checked in for the first appt I asked the lady at check-in was there anyway we can get these appts done at one time rather than have to keep coming back 3 different times. Well thanks to Roxy (lady at check-in) we were able to get all 3 test done within 2hrs. Roxy you rock.

What kind of place doesn’t allow the husband come to see the ultrasound of the baby. What a joke of a place. If you are thinking about going here to get an ultrasound done by them I’d look somewhere else.

I've been here a few times since it became Rayus, for different exams. I haven't had one bad experience or I wouldn't have returned. It's also conveniently close to home which is a plus. I read the reviews before trying out a place, but I believe they're higher than 3/5 stars. Maybe, those of us having good experiences aren't writing reviews, which I don't unless there's consistency. If you live in the area save your gas. You'll most likely have a good experience here.