RBFCU - Lockhart

Atm did not return money back on 7/14 & bank said unfortunately there was nothing they could do. Beware!

Let me preface this by saying: in the time it took Annette to “help” (more on that later) me, AT LEAST twelve other bank customers were serviced by other tellers. I lost track—it could’ve been 16 to 18…

Facts:

Number one: I was just trying to pay my monthly rent with my dead First Lieutenant brother’s money. It feels like the tellers wouldn’t care if it was the blood money of Jesus Christ himself.

Number two: it took Annette approximately 35 minutes to wire my money to my landlord. I have just moved from Wells Fargo under the false impression that credit unions are easier to deal with. Obviously, I was mistaken. At Wells Fargo, it took me point two seconds essentially to use Zelle or whatever it is to wire my money to my landlady, whose account is at Frost bank.

Number three: Annette, the teller lady, was supremely unhelpful, and she made my life a living hell today… I’ve done a decent amount of banking in my 32 years, and today was by far the most unhappy, most unsatisfying banking experience I’ve ever had in my life.

If I could give 0, or even negative stars, I would.

I am wondering if there is a safe place to keep my money where I’m not playing mother may I with my own American dollar bills. Wells Fargo isn’t safe, and RBFCU certainly isn’t safe. Where do I go? If anybody knows I’m all ears.

I'm a long time account holder and if I were I'd go do business somewhere else. Their wait times are unbelievably long. I have several direct deposits and several accounts that are paid automatically thru my checking account, or I'd go somewhere else too! Update: 6/20/2023: I'm talking about drive thru too,!