Real Property Management Heritage, Houston TX

Ben and team have been great managing our property. When temps dipped below freezing, they were very proactive with communication.

We had a great experience using Ben and Real Property Management for our heights home.
Ben managed the rental process and found a great tenant for us and was great in communication and also honest and direct with everyone

Highly recommend using them!

I am currently a tenant under Real Property Management Heritage. They harass you about rent days before it is due but does not prioritize any work order that you submit - no matter how many times you follow up. I submitted a work order in October of 2023 about a major leak in the window of my living room and upstairs bedroom. Today 1/3/2024, I called asking who could I send a complaint to and he responded by saying "I will not give you that information. " I plan to take this further with not only a complaint to the city but to the BBB.

Ben Nguyen was absolutely WONDERFUL. His punctuality was impeccable and has been very respectful. Always willing to help and always available. Thank you Ben

Run don’t walk away from this company! Scam and terrible experience. Rented a house and smelled like utter pet urine, dirty, scuffs and paint unmatched throughout My husband owns a restoration company so we decided we’d just take care of some things on our own. During the 2021 freeze we had a pipe burst. They were completely unresponsive. We called, texted, emailed…nothing! With each renewal the rent they were pushing was above market price. They refused basic maintenance like floors buckling- literally buckling to where my family had to watch where to walk to avoid getting hurt or falling. REFUSED TO EVEN COME OUT! After deciding that enough was enough when they tried to again elevate the rent we started looking. Ben Nguyen spewed negatives regarding our character. Nothing to do with rent payment etc.he completely denied this. He is an utter liar and horrible person! Ben took the opportunity to screw us one last time by withholding our security deposit at move our. We did all the things required. Hired a professional cleaner. Filled nail holes. Shampooed carper etc.the house was left VERY CLEAN! The house was in better shape cb at move out than when we moved in. When we opposed bogus charges he was the judge and jury! What a joke. Seems after reading review this is a trend for Ben. It’s not over for us as we’re not accepting this type of fraud. Attached photos clearly show the house was left clean. It also shows the issue with the buckling floors that they REFUSED to repair.

We had a property professionally cleaned, and Ben charged our deposit $350 for a cleaning. He also charged us for a sprinkler system repair of $195.00. What a scam. Below are photos of the tile floors buckling throughout the home Ben refused to make repairs. Then he tried to go up $250 a month on our rent. This guy is bad news for the property management industry. Stay Away!

I had the privilege of collaborating with Ben in my capacity as a tenant's agent. Throughout our engagement, Ben's professionalism and unwavering commitment were truly outstanding. Not only did he exhibit exceptional kindness, but his level of assistance exceeded all expectations. I eagerly anticipate the opportunity to work with Ben again in the near future.

As a realtor myself, Ben is hands down the best property manager I've ever come across. He's super responsive and on top of all the various issues that inevitably pop up during a real estate transaction. I was also thoroughly impressed with how solid his systems were and how fast (yet thoroughly) things were processed, from reviewing my tenant-clients' applications to processing my payment as a co-operating agent. I literally can't say enough good things about him, and have started recommending him to all of my landlord clients.

Ben and his team at RPM are the model for excellence in property management. Their processes and communication with client's and Realtors are the best I’ve seen. RPM Heritage is the best property management company I’ve ever worked with and I highly recommend this company.

Had the pleasure of working with Ben, he was very helpful, and was very easy to get ahold of. Looking forwards to more business ventures with Real Property Management Heritage!

Excellent management company. They have the latest softwares which allow for many automated services, as a tenant you can access your personalized portal and keep track of payments, service orders, even pdf copied of your lease. Truly Professional team.

Excellent company to deal with and one of the most professional and streamline processes I've seen in almost 17;years in business. Ben is Fantastic, highly recommend Real Property MGMT Heritage.

We trusted Ben with our property, complete let down.
He gave false information on tenants income, over charged me on multiple repairs, will not respond to calls, texts or emails.
We ended our agreement with him over a month ago and can not get our spare remotes or keys from him.
I dont know how he holds a license.

Real Property Management Heritage has been exceptionally professional, responsive and helpful managing my rental property. Ben specifically has been proactive, timely, communicative and reliable regarding any needs required for the property, and represents everything I'm looking for from a property management company. I am thrilled by the quality service they provide and will continue to use them for future properties.

I had the pleasure of working with Ben Nguyen during my role as a tenants agent. From start to finish, his professionalism and dedication truly stood out. Not only was he exceptionally nice, but his level of helpfulness went above and beyond. I hope to work with Ben in the near future again!

Anna was a huge help in assisting me today. Very professional and polite. And thanks to Top Notch Service for fixing our garage door so quickly!