Recovery Healthcare Corporation, Austin TX

If you are ever one day late paying you get a phone call. If it's 3 days before your bill is due they call you. I was late one time just because I was under the understanding it was going to be the same date every month, but no it's a 30 day bill so it lliterally changed every month. Here is the kicker when you finally turn the device in and they owe you a refund. They will dodge emails and phone calls. They are in the business of collecting money and that's about it. I chose them because I was moving to the Austin area from Houston in case I needed something. Huge mistake. Find yourself a company that actually cares about the well being of their clients and not look at you as a cash cow.

First of all, the name recovery and health care are misleading. They are helping with no one's health. I went in for my first replacement hoping to get some assistance and guidance on how it could work into my life. They were not willing to help in even the slightest. Basically told me to go back to Waco if I wanted help. Customer service is also part of this job and every single person there just stares at you blankly when you have an issue. It is sad that the consistency is not more fluid throughout the different branches. I told them that I was having issues with clothing rubbing against the site that they put it on and they put it in an area that would rub on the clothes even more. If they set people up for failure, they make more money. That is what I gathered from my experience. We are already trapped into paying them more than what it costs for the patches so that the government can make their part of the profit. We shouldn't also have to be put in a separate prison of not feeling like anyone is on our side to get us through the process.

The people there where nice but the monthly payments are outrageous, the devices are in convenient and when I went to turn in my device they tried to get a extra 180$ outta me but when I show up they don’t have anything saying I owed 180$.

Think what you will, they are amazing. We are the ones that messed up, so don’t judge them. They helped me get my life back on track, and I will never forget everything they’ve done for me!

It should be called scam. Don't let what they advertise fool you. Your ankle bracket will detect your surroundings. I have facts that the unit reports alcohol when in fact the person had no alcohol at all. If the unit is anyway loose, it will report that you have alcohol in you should you find yourself in contact with another individual that has had contact with alcohol.

If it was possible to give negative stars I would. Horrendous service. And unfortunately they have a contract with most counties in Texas so no other options.