Regency Car Wash, Houston TX

When I go to a car wash, I don't like telling people to keep cleaning the dirty spots. I had to point out SEVERAL after my car was supposedly done with the hand wash. They also manged to scratched up the inside (my rearview mirror, gauge cluster, and radio) and outside (windows, paint, and plastic trim) of my car by using dirty rags. This is not over yet.

This car wash ripped my fender flare off my vehicle. The manager is refusing to fix it saying that it fell off before. How she thinks she knows that it fell off before, which it didn’t, is beyond me. This flare has never fallen off before I drove through the car wash!

Long wait and no so good cleaning, it looked like the exterior wash only cars were moving quicker

My truck was damaged when the car wash brushes held up my truck, car wash stopped and I was asked to pull up. Do not go to this car wash! Manager did nothing about it!

The towel dry is a nice add for this price.leaves my car looking spot free! Tire shine is worth the extra buck.

Rushed on my car there was still things that weren’t clean on top of that lost a picee on the side of the car which is probably why they ran off so fast before I got to look approached them about it and they said it was already like that which I knew for sure it wasn’t. Made the manager check and of course he found it and claimed that it happens all the time and I just need to go to the store to get some glue to put it back on, never once acknowledging that it was there fault not trying to fix the issue just completely acted like it was nothing. Will never go there again!

Just happen today. Want to clean my car, washed with the lava coat.
They washed but did not engage the lava part of it. I told the lady in the office that there was no lava wax. She argued with me that she see lava pointing on soap leftover on my car. I watch the whole washing process thru the windows from inside-no lava wax flowing no lights indicating lava flow.
I did not argue with the lady. No point to it. It happens at the same location before and they run my car thru again-this time with lava lights on and car got cover with wax.
No big deal-I paid over $30 for $15 job. I have been considering to stop using this place for some time after 10 plus years of using same location.
Today they help me to make my decision-no more Regency Car Wash on Hwy 6 for me.

Use to be good but now u have to go back and make sure they do it right which. I always have to do.less talking.me and my friends just watching employees talk

Close to home and the prices are great. Staff is professional, friendly and do a wonderful job at making my car sparkle weekly. The price for car detailing is much cheaper than other locations ive visited

I left my car to wash they told me it would be ready at 7 I went there and they are closed no one is there. I want my car back. I want my keys. They deserve zero stars.

I never really write reviews, but I stumbled here after I was driving through the EZ Tag lane on the tollway and a LARGE can of pink paint busted open on the freeway and exploded all over my car. Needless to say I was very upset, however the guys here got all the paint off for me, shined my headlights and vacuumed my car. They turned a very terrible day around for me! Thank you

Paid $50 for a hand wash and a 4 year old would of done a better job. Never again! ABSOLUTELY RIDICULOUS SERVICE!

Paid $19 for exterior clean and $5 of that was specifically for bug removal and when my car came out there were still bugs on my windshield. If I pay $5 to remove bugs, REMOVE THE BUGS before drying and doing it with a dry towel by hand. Left completely disgusted.

DONOT bring your car here.staffs are rude. Came to wash my car and ended up washing it myself afterwards at home. Upon asking why my car looks dirtier than before, the lady said "your car will need a bath", which I guess she meant deep cleaning. When I said, "why didn't you tell me before or at least give me possibility? " She said, "we wash first then decide". Total wast of money and time, never returning again at this place.

Every time I come here, it is generally decent service. But there is a serious disconnect between the employees and their customers. Apparently, if you come for an exterior car wash, you have to get out of your car and take your antenna off yourself. I did not know this and my antenna ended up breaking off inside the wash. I spoke to the manager, and she said it is too bad for me because it is posted in the sign with a bunch of words. To me that is something that you would post in big bold letters on a Sign by itself. I have never been to a car wash where I have to get out of my car and remove my own antenna on an exterior wash only. I asked them if they were going to buy me a new antenna, to which they responded with no it is my fault it broke off, I can pay for it. Unbelievable.

They broke the locking mechanism on my driver side door. I didn't realize it until I got home because the doors all lock automatically when you start driving. I called them and they said they were not responsible for the damage. Basically the conversation from the girl on the phone was "Screw you, prove we did it. " Don't patronize this place.

Also, notice how they only respond to positive (probably fake) reviews. Don't be fooled by any of the 5 star reviews they have.

Horrible service, they damaged my rear view mirror & the manager refused to even fix it or give me a refund. DO NOT GO!

Don't let them touch your car! I took my car in for a oil change, it come out with check engine light. While they were trouble shooting. I found out they took my used oil filter from the trash and reinstalled it in my car. I saw it when they threw it in the trash with thick black oil and then he took it out installed it. I called him out on it and he said he was "testing it". They deserve a zero star.

Went there just for a simple vacum, $5. Floor mats still had lint, upside down, phone holderout of position.guess you have to spend $20 or above to get the good service smh.

Worst customer service ever. Damaged my car and then tells me they aren't responsible for it and the won't fix it.