ReNay's Pet Services, Fort Worth TX

They so nice, I take laky to check out, they the best people in Renee's pet services!

I tried calling to setup grooming, but never got through to a person or a return call

Edit: After trying to get clarification for multiple days now regarding inconsistencies between what I was told and the review response, (one example, the response notes two dogs trying to get out, but I was told via text the day of that mine were the only ones in the shop.) the owner refuses to respond or clarify. I was hoping my bad experience was just a misunderstanding or potentially the new scent. However, the lack of response (+read & delivery receipts) make me not want to trust this business with my pups. I decreased my previous rating from three stars to one.

Original review: I have two reasons for mixed feelings after our two experiences. First, we took one dog in for a bath, groom, and haircut after seeing all the positive reviews. We were very pleased with the interaction with ReNay, the pricing, and most importantly the results so we decided to take our other two dogs for a bath and groom (no cut). We interacted with the daughter this time. When I picked them up 5 hours later it was clear they had been bathed, but they instead smelt like wet dog (noticed once inside the car and at home/able to be up close) and were still damp. Even after air drying they did not smell nice like our first dog did, but still smelt dirty. Felt like we might as well have bathed them at home and saved the money I was thrilled to find a groomer who interacted well with our picky border collie but am unsure if we will return.

My second concern is just that there doesn't seem to be transparency about the grooming area from an animal safety/cleanliness standpoint. I say this as during my last experience I was helping the daughter to get my two leashed dogs into the door and the body language/having the door essentially shut on my face as one of my dogs started freaking out didn't come off as keeping the dogs in as much as it did not wanting me see inside. I wouldn't expect sterility, but transparency is part of trusting someone with your fur-babies. I didn't drop the first dog off so I'm not sure if the interaction was the same way or if this entire experience was just a fluke.

Overall, if interacting with ReNay and taking one dog maybe it's a better experience. I am just conflicted on whether my entire experience with the business is more positive or negative.

Very friendly. Convenient location. Great job on my friend's pet. (was the driver)