Rent-A-Center, New Braunfels TX

The guys at new braunfels tx location are great they were patient with me when my husband died worked with me thank yall

Johnny was excellent and very patient with me as I have never rented before and I’m cautious 71 yr old lady not too computer savvy. Juan was very polite and delivered on time very happy with my experience!

Always great service, all staff is very polite and helpful. I have purchased from them for years, always have what I need!

The Staff is awesome great people always willing to go that extra mile even if you wanted something in particular

Noelle, Jeffery i can’t thank you enough for saving me from Acceptance Now! You saved me from a panic attack! I have Autism and i highly appreciate staff that are well trained with special needs and they surpassed my dreams and i can’t wait to meet with y’all friday! After a car accident and all you made me smile today so I thank you for all you do both of you deserve a raise! Kudos to y’all! Thank you for the kindness the sympathy the support and for having my back! Rock on!

Decided to get a new to us washer and dryer set, The dryer and washer get here last night and the dryer first off does not come with a lint catcher and the door didn't stay shut. I come home to use it tonight and it doesn't start, it lights up but does not start. My husband called earlier in the day and told them about the lint trap and door and they said they would send us out a new one on Monday.when I got home and noticed that it didn't even work at all I called and Matt was very unhelpful.all he could tell me was sorry that's the best he could do until Monday! Do they not check their appliances before them leaving the door? We got a TV from them a few months ago and it was supposed to just be a TV to hang out for a little while until we could get the TV we ordered and they never did give us a call back. Needless to say I'm taking my business somewhere else this place is a joke their management is a joke it's just ridiculous! You're supposed to make the customers happy not sell them junk!

I moved 7 months ago and these guys put holes in our brand new couch. After numerous calls about replacing our couch still nothing they always say they will call back but no one ever does yet we still make our payments every month to be ignored.worst customer service I have ever seen once this is paid WE will NEVER use RAC again you will see the damages they created and are only offering a patch job 8 months later as we reported this back in February

Noel and crew went in and out of their way to get the exact merchandise shown on their website even though it took a little time to get it in. Very impressed by their efforts and how they take care of customers.

Jeffery is very unprofessional, arguing with me over the phone product is good just very unprofessional.

Great location Jeffrey is amazing helped me get laptop when my laptop went down. Very professional gentlemen and very understanding during hard time. If you ever need anything ask for him.