Republic Services of Kilgore, TX

When we moved to TX we had RS and they were sparactic of picking up our trash, we then relocated to another area in TX and decided to stay with them just for ease. But since we were the only ones out in the country we were forgotten multiple times. In the 5 weeks we had RS, I had to call EVERY WEEK for them to come pick up our trash. The gals with customer service were very nice, but somewhere down the line of communication the pick up guys could not do their job! Very disappointed in the quality of service. Canceled our service

I have had republic for 5 weeks. They have failed to pick up each week.

I ordered 2 bins. They argued I received 2 despite my camera showing dropped off 1.
They apologized and said they failed to see I ordered 2.

They have scheduled a drop off 3 times for another bin. Still no bin.
I now want to cancel the bin but they just put me on hold for an extremely long time.

Terrible service…

I have been very pleased with Republic Services! I contacted them when we moved into our home, and within 2 days we had a can for our trash! Great company, great customer service!

The trash pickup for MLK is monday, it still has not been picked up as of 9 pm tonight. This is a sorry, unresponsible, disrespectful peace of a Co.in Kilgore. They are altars.

Trying to setup an account and schedule service through this company is the most difficult thing I have ever had to do in my whole career of construction.

The company"all American trash disposal" closed the business without any notification to any of their customers. Honestly we read the side of a neighbors trash can way back when we moved to the neighborhood, and picked them for service. Now we are attempting to find new service. The Republic trash truck drives past my home on the service day, Yet when we called to set up service, we were told the end of their service stops five house to the north of our home. How is the same street out of service area. Trash business must be real good to pic and choose at such close proximity. Only gave a one star review to allow other people to see this review and decide for themselves is these bigger companies really want to be in business as a service or I guess just make there own rules. Honestly I feel like my home is just the other side of the state line or something.

We used Republic dumpsters recently on a contracting job. They were quick to service our needs and the customer service rep, Barbara was excellent! We highly recommend their services and will definitely use them in the future!
Murray Excavation

I set up services with Republic today and spoke with Shakerrie Walkers. She was knowledgeable and so friendly and got me squared away so quickly, even getting services set up for the following day. I was in a bind with my previous sanitation service going out of business and trash was building up. She worked quickly and gave me the best rate I could ask for! Thank you Shakerrie!

Barbara at the Kilgore office is absolutely wonderful! She has been so helpful in getting my new account set up and making sure I had all the information I needed.

Shakerrie was wonderful to work with! She helped us out of a bad situation on losing our trash collector! She was understanding and made things really easy!

Our family has a dumpster that we share and Barbara Attaway has always been so helpful with our account.

Customer service is very prompt, they do what they promise, and are very professional from office to truck drivers. They are so good, I am thinking of using them for my residential needs as well.

We are a general contractor and use dumpsters often. I have heard the # to call for pick up isn't very user friendly and maybe that is the problem with these other reviews. I suggest getting a rep/acct manager to talk to direct. We have had Kyle H.from the beginning and we always have super fast turn around and if there are any issues he takes care of them right away. He has gone above and beyond with us. Cant say enough good things about our service with Republic/Kyle. I even switched my home service to Republic to save some money and haven't had issues there either.

Great and quick service, they provided gread customer service and attention with our requests

Shakerrie Waters who works at Kilgore is the best,
I apply a new service last week for Jacksonville Tx.
And she helped me take care the mistakes I had made.
So I can get the service sooner.
She is very professional, expert, nice and friendly
I would like to say
Thanks Shakerrie. You are the best.

Great company with great rates over the competition. Have gone out of their way to empty my cans when we forget to take to the curb. Thank you!

The lady in the kilgore office was amazing and so helpful. The people from 1 800 number gave me nothing but trouble. I won’t use the 1 800 number again they wouldn’t honor their original price and they took my money and never delivered the roll off. Luckily I finally got my money back and then went to the kilgore office and they got me taken care of. They even delivered it sooner than they said they would. I’d like thank the lady who helped me but I don’t want to put her name out there for internet weirdos. She really saved republic a customer.

We use Republic Waste for waste removal at our business and at job sites. We depend on them daily and we appreciate their effort in taking care of our business.