Rhino Air Conditioning and Heating LLC, Cross Roads TX

My heating system failed last night around 10: 00pm and the temperature dropped below 32 degrees. And it was cold. I looked on The next door app and searched for a heating and air conditioning company to schedule for repair Service and I selected Rhino Air Conditioning and Heating.

I called after 8: 00am to schedule a call and explained what i was experiencing with the heating unit and that I had no heat, and And the young lady that answered the call, set me up tentatively for one to 3 PM for a service call, I sent all my contact information and she was so diligent and understanding the emergency need to get a repair done as fast as possible due to the freezing temperature, she was able to provide a technician at 10: 00 AM.

This is what I call service and looking out for the Customer with empathy and compassion. I didn’t have to mention anything and they took care of what I needed.

All is up and running right now and I have heat now I’d like to recommend to anyone else who is experiencing any type of heating and air-conditioning failures and issues to call Rhino Air Conditioning & Heating because they care, the technicians are knowledgeable, as they fix and repair the tech Explains everything along the way.

Thank you!
Tony Wise

Very prompt and responsive service. If you need AC or heating services, you can't go wrong with Ryan and Rhino AC & Heating

Great service. Honest, and personable. Highly recommend. He really knows his stuff and provides realistic options. Doesn’t try to upsell you unnecessary whistles and bells. He takes the time to thoroughly explain the problem and suggested solutions. He answers every question. His customer service is top notch. Thank you!

The service appointment started on time which I appreciate. Ryan was able to diagnose the problem promptly. We needed a new motor in an air conditioning unit which was not working. He installed the new motor at a fair price. The unit is original to the house and I appreciate that he didn’t try to sell me a whole new unit which would have been costly. It works great now!

The service provider came the very next morning and quickly solved my problem. He was very helpful and explained the problem to me. This is the third time Rhino has come immediately to fix a problem in the past.
I highly recommend them.

Our HVAC/AC Handler has been leaking for years and started to bleed into the walls. The insulation surrounding the ducts were soaked I thought we were in for a $10k+ replacement. Called Rhino and Ryan was dispatched on the same day when all AC repair companies were HIGH in demand. Ryan quickly diagnosed the issue, which was a blockage in the drain line, that's connected to our bathroom sink's overflow. Ryan removed the blockage and assured us the soaked insulation and other areas would eventually dry out, which it did after several weeks. That all being said, Rhino and Ryan have gained our loyalty and trust. They would have taken us to the cleaners, but he recommended exactly what we needed at the time and didn't attempt to overcharge or recommend services we didn't need. Rhino is a trustworthy company and treats their customers with integrity.

I have used Rhino Air Conditioning many times. Each time I'm anticipating "Is this is the time they let me down"? Well they have NOT! I'm a very satisfied customer. Ryan I feel has always been honest with me, up front, and his prices are not outrageous. I will continue to recommend Rhino to friends/family.

Professional, knowledgeable air service. Have fixed several issues for us and are happy to highly recommend.

Highly recommend Ryan for your AC issues! I recently purchased a home and had not moved in before the unit fan outside stopped turning. He worked with my schedule to come out and look at it. Very knowledgeable and great communicator. He found the problem and fixed it right away and didn't try to sell me on other services unless they become needed. He did point out things to watch out for. He was super friendly and explained everything because I was definitely stressed out about it being a potential big fix before I could even move in. #rhinoac1

We have always have great service with Rhino Air. They installed a new unit a couple of years ago in our house in Paloma Creek Neighborhood & have taken wonderful care of us ever since. I highly recommend Rhino Air for all your HVAC needs!

We woke up to our AC not working in this heat wave. We called Rhino and they came out the same day and had it up and running. Excellent customer service! Thank you!

My wife and I were dealing with our 20 year old HVAC system struggling to keep up in the summer, which wasn’t an option with a baby on the way. From the initial appointment to the installation of a new unit, Rhino took care of us and clearly communicated everything along the way. If you’re in the Little Elm area, strongly consider these guys if you need help with your AC!

Our AC went out during Summer 2023, but we were fortunate enough to find Rhino Air. Once we spoke with them, they were at our house within 20 minutes. Unfortunately, after checking our AC they informed us they had to order parts (due to the model of our AC) and it would take about 2 days to get them. Luckily for us Rhino Air was able to obtain the parts and fixed our AC the following day! We had a great experience with Rhino Air and would highly recommend them! You can tell they value their customers and prioritize their needs!

Terrible customer service. If I could give Ryan less than one star I would. He was extremely rude and unprofessional. I would not recommend using Rhino Air to anyone.

Thank you to Ryan and Jessica at Rhino Air Conditioning and Heating LLC. I had water seeping through my ceiling and found it was from an air conditioning issue. I went to Next Door to ask my neighbors who they would recommend and was met with an over whelming response of referrals saying to call Rhino Air Conditioning and Heating. I filled out the fill form on their website and received an immediate phone call from Jessica. She booked my appointment and the process was easy. They showed up when they said they would be here and called before they came. Ryan was able to diagnose the issue and fixed my air conditioner. Ryan explained in detail what the issue was and walked me through what had happened. The cost was affordable, and it just seemed that they had genuine concern for my family. I would highly recommend them to anyone that needs help with their Air conditioning or heating.

Thank you again!

WORST EXPERIENCE with Rhino Air Conditioning and Heating

If you enjoy wasting your time, money and being talked down to then this is the company for you! I have noticed reading other reviews from unhappy customers, which I wish I would have done before contacting them. They will not take any accountability. I’m sure there will be a lovely response below this trying to debunk my review but please take the time to read the bad reviews they are spot on! Horrible experience, Ryan and Jessica are extremely rude and unprofessional. They will ignore you after you pay and not fix the problem.

Thank you Ryan and Yvonne! My motor went out on my outside unit and it was freezing over and not heating the house very well. I was told by another company that I needed another unit because the installation of a new motor was going to be almost a 1/3 of the cost of a new unit. Ryan from Rhino Air came over to give me a second quote on a new unit and a quote on just a new motor installation. After doing a thorough check of the inside and outside units, he gave me estimate of a new hvac system vs fixing my old unit. (Both quotes were less expensive just the new motor installed was considerably less). After weighing the pros and cons with him I had him put in a new motor on my older unit for now. He also gave me some advice on what to do in the future to help my system keep functioning. Thank you Ryan for your punctuality and professionalism and answering all my questions. Rhino Air is my new heating and air company and I would definitely recommend them to everyone.

Had Rhino come fix my heater after a power outage knocked it out. They were on time and knew exactly what was wrong and was able to fix it quickly. Professional, kind, and efficient. Couldn't have asked for more. #providencevillage