Rick's A/C & Radiator LLC, Waco TX

My daughter took her 2005 Lincoln ls here due to heater blowing constantly. Dee was rude to her on the phone and when I called to see what the problem and cost was I was told $680 card $650 cash to get the DCCV changed. I ended up paying $170 for the part and had it changed in 20 minutes. One bolt 3 hoses and an electrical connection had to be removed. The only reason I gave 2 stars is because one of the guys up there was polite and helpful. Besides that I feel like they pray on gullible young women and they lack the courtesy required for good business (I’m talkin to you Dee) I wouldn’t have someone like you at my business. You was also rude to my wife on the phone. I hope the people reading this review take what I say seriously because businesses with poor customer service do not care about their customers. Price gouging is another indicator of poor customer service. Her air conditioner works fine now thanks to Ol Dad. I appreciate the helpful gentleman, you should go work somewhere better than Rick’s.

I had a wonderful experience at this place! The staff was incredibly friendly and provided excellent customer service. I brought my vehicle in for some issues, and they quickly checked and assured me that my compressor was fine and my car had sufficient freon. Although they didn’t have an updated scanner for my specific vehicle, the woman at the front desk was understanding and communicated effectively throughout the entire process. I truly appreciated their professionalism and helpfulness.

Love the place.cars running brand new and ac is sooooo cold now. Thx Rick, Dec and everyone there. DaraMusick

Rick’s A/C replaced my radiator and thermostat in May 2023. My car had reached 10 years in age and the radiator had been slowly leaking and built up corrosion all over the cooling columns. The job required both taking the front end body off the car and recharging the A/C. I took the car to Rick’s around noon Tuesday and he had the new parts installed and service completed by Thursday at noon. He was very reasonable in his charges and I am happy with his service. I would not hesitate to refer friends and relatives to his shop that need radiator replacement or any service related to the cars cooling system. He has been in business at this location over 30 years.

Took car for my AC not blowing cold. They found and fixed the problem within 3hrs. Crew friendly and helpful front desk lady was amazing, will return. Sry bad with names lol

Honest, dependable, timely, guaranteed work. Front desk staff is friendly and knows what is going in with your vehicle. Highly reccomended.

Quickly diagnosed and fixed my broken AC. Everyone was super nice and they took the time to explain what was wrong and what to look for in the future. Highly highly recommend!

Pretty good place to go. Got some work done by them about a month ago, I did believe the price was a bit high, but the job was fixed.

Excellent honest people! They find the problems the dealerships can't. VERY knowledgeable

First time customer and we are highly impressed. They replaced the clutch on our truck, quickly and efficiently. The staff was very friendly, especiallly the young lady running the office. We'll definitely recommend to friends and family.

Absolutely the best in town. He's a great guy who will tell you how it is and prices are fair.

My family has been going to Rick's for a couple of decades now. The absolute best and most honest and trustworthy mechanic in Waco.

They were extremely nice and professional. They fixed my problem in less then 2 minutes and extremely affordable. I HIGHLY RECOMMEND THEM TO EVERYONE ASKING. The lady answering the phone was so helpful and polite, she was very caring for my kids in the car. The man who worked on my car was very helpful, FAST AND PROFESSIONAL! I will most definitely be coming back in the future for any work I need done.

Was looking for someone who reliable, an trustworthy, was recommended to them by a friend, was not disappointed. They were friendly, and explained to me what was going on with my truck, turns out it wasnt the transmission. Will definitely go back to them.