Rollingwood Management, Inc., Austin TX

I had a few lingering problems with the house I rent from this company. I finally got frustrated and sent a strongly worded email, and this morning I got a call immediately from the manager and we had a good, productive, positive conversation.

No home will be perfect, and every renter should have the benefit of a well maintained home in exchange for the rent we pay. The open communication is what makes the difference. I trust that they will take care of what needs to be addressed, and I genuinely appreciate the level of urgency with which they responded to my concerns. The staff is friendly and helpful, but you may need to nudge them occasionally on a repair - sometimes it might be as simple as an internal miscommunication, and that's easily fixed with a follow up.

If you have an issue and you rent from Rollingwood, call Angela. She is VERY patient and always straightforward, and will partner with you to solve the problem. I will say that the company may be a bit newer, and getting in touch with them before they brought Angela in was challenging, but she works directly with tenants with professionalism and is a great addition to their team.

I am pleased with the attentiveness and quick response time from Rollingwood Management, and the one person who holds that crown is Deborah. Once a maintenance request is entered, they usually will have someone over within the next day. Yesterday ended up being a bit stressful with what we requested for maintenance, but Deborah has an invisible cape hanging from her shoulders somewhere, because she certainly came through for us and saved the day! Thank you Deborah! You are the real MVP! We certainly appreciate all that you do for us!

The website was easy to navigate and I was able to get the information that I was looking for.

I really enjoyed living at the house. It was managed very efficiently by Rollingwood Management. Repairs were always dealt with promptly. Christopher was wonderful to communicate with- always kind and fair. Dan was always so friendly and fixed things quickly. I would like to have stayed longer.

Rollingwood Management is a great leasing managment company. They are responsive and friendly to work with. For example, when my AC went out in August when it was 100+, they had a new one installed within 48 hours. I leased from them just short of 11 years and l checked with them first to see if they had any properties in the area I was moving to. Sadly they do not. I highly recommend them.

Rollingwood has been great property management company for us over the past 7 years. Our Property Manager (Angela) and technician (Daniel) are always quick to address any issues that arise.