Ron Carter Autoland, Alvin TX

Buyer Beware!
We went to this dealership looking to purchase a new vehicle. It took about ten mintues for someone to come out to us. The salesperson was actually decent; he was very attentive, listened, and made some pretty good recommendations based off what we were looking for. We narrowed it down to two vehicles but it was late so we decided to take the night to think it over. The next day we were contacted by the salesperson regarding one of the two vehicles. We decided that we would pursue the other and were ready to make a purchase. Of course, out of basic nature when purchasing a new vehicle, we wanted to see if we could get the vehicle a little lower than sticker. Understandably, we know that there is a high demand right now but we figured we would try. We were told that the vehicle was listed for 8,000 over sticker but the manager would only accept a minimum of 5,000 over sticker. We are absolutely not paying over sticker and can actually order the same vehicle online for less. Needless to say, this place has lost our business, we will go elsewhere.
Buyer Beware of the bait and swtich and of course pay very close attention to the pricing.what is on the window is not the actual price.
Would have only given one star but due to the salesperson I gave two stars.

Excellent customer service! Marcel, Savannah, Brian and Scott Perry are the best! I highly recommend

I bought my first car here this past weekend with the help of Lauren. She was amazing with helping me purchase my vehicle, and put a lot of dedication into giving me the best service and best deal possible! Unlike the other dealerships I visited, everyone I talked to here at Ron Carter assured I would get the car I wanted at a great price with no sketchy acts. If anyone is thinking of purchasing from here, I highly recommend talking to Lauren!

Service Department gave me the runaround. Brought my RAM in to get serviced & had the heated / AC seats fixed. After returning the rental car, driving back home to NASA area I found that the lumbar wasnt working. Called back & told them about it. They said I could bring it back in and they'd give me a loaner for the inconvenience. Now when I can bring it back in, they tell me "they no longer do loaners & I could rent a vehicle". My truck is under warranty and I never had an issue with the lumbar. Seems like they'd fix what they broke & get me a car to drive while this is being done? I'm not paying to rent a car while I bring my truck in for something they damaged while it was being serviced! Simply go elsewhere.

Customer service experience was excellent! Currently being home bound due to a spine injury, I was very nervous about how I could make this happen. I can’t thank them enough for their kindness and communication. They went above and beyond! This is my 4th purchase from this dealership!

We were very specific regarding the vehicle features we were looking for. I made an inquiry on their website to check the availability of a vehicle we saw that they had listed. Within minutes, Vanessa in the internet sales department reached out and confirmed that the vehicle we wanted to see was indeed available. After a short drive, we arrived and we were introduced to Byron who did his best to make sure we were taken care of. We took the car for a test drive and made the decision to purchase. There was some unnecessary back and forth regarding dealer installed options and their price, but we were treated fairly on our trade-in and the ultimate price we paid made us feel right about the purchase. Mark in finance was very good at his job and took great care of us. Overall, we felt very comfortable in the dealership and we would do business with them again.

I was very happy for a while. Came for the service dept. Last visit my vehicle wasnt repaired correctly. The service person that waited on me tried to make me look stupid about what was wrong with my vehicle. I've tried a few times to get my vehicle back in to get it repaired properly, but I cant even get a return call now.

Steve. G and Robert V were great! They were knowledgeable and very professional. I'm so glad I came to Ron Carter autoland I got my amazing truck for a great price! Thanks you all so much!

Robert Valdez was a tremendous help he worked for days to find me the perfect truck that offered everything I wanted. He is an amazing salesman and was very upfront about costs with no hidden fees. I appreciated everything he did for me and would highly recommend him to anyone looking to buy a new vehicle. Robert did everything I asked including putting a red bow so I can take a picture. New year new truck!

I purchased a Chevrolet Tahoe late December, my third from here. Leon Lundy always makes it easy to find what I want and leave happy. Management and financing are easy to work with and I will definitely use them again in the future.

We want to thank Elias for his patience and his knowledge, he found the right car at the right price for my grand daughter, We will come back again Elias, Thank you,

Came in in the evening and Koy Alford stayed and helped us. Very friendly. Didnt feel pressured.great service. Very helpful & kind. Done what we ask. Very happy

Bought a GMC from here and had amazing service. Wasn’t pressured at all from the start. Also best deal in town by far.

Came in to see about a pre-owned vehicle. Was greeted by Jon Marino. Who was very friendly. Helpful. Polite. We spoke about my issues. Regarding what I liked and didn’t. Got me in the vehicle I wanted. I am very satisfied. Thank you.

My husband and I could not be more pleased with the customer service we received! Travis Dorsey, Danny Morales, and Russell Hall were the most friendly and down to earth trio we could have asked for. So glad we purchased from them. We will continue to use them for all our service needs and to refer our friends. Thank you guys!

Im very happy and satiesfied with the service from elias safiti. He took care of us and we have a great experience.

My salesman was Robert Valdez, Robert in my opinion went above and beyond what a good salesman would do to help me out. Robert was very patient with me on my decision on the vehicles I was looking at. When I buy another vehicle I'm going back to Ron Carter and deal with Robert as my salesman!
The dealership itself made my life so much easier in whatever I chose.

Ali was incredibly patient with me and my purchase here at Ron carter he even stayed after closing to make sure I got the best experience

Robert Valdez made our car buying experience fast and easy. Me and my husband are very happy with the customer service and knowledgeable salesman. If you are looking for a great deal come see Robert at Ron carter in Alvin!

Just bought a new car from Ron Carter Chrysler - great service and great price - Misa Jelic was a pro - answered all my questions and was responsive to my requests - the sales manager Santos took great care of us - highly recommend buying a car here