Rooster Ridge Car Care, The Woodlands TX

I appreciate the prompt service and professional assistance I received. I will use them again and recommend them to my friends and family.

Wonderful, wonderful group of knowledgeable mechanics. Great service, honest and friendly. Won’t go anywhere else. J. Foley The Woodlands

I’ve used Rooster Ridge on three occasions for oil changes, vehicle inspection and tire repair. Each time the work was efficiently completed and all of the staff were friendly and professional!

TopNotch attention. TopNotch place. TopNotch People. TopNotch Service. So far (I have used them abour 3-5 times) everyting has been TopNotch. Thank you guys.good job)

SCAMMERS AND THIEVES! DO NOT TRUST THE GOOD REVIEWS!
Do NOT go to this shady place, especially if you're a woman or have limited knowledge about vehicles, unless you have some extra money to throw out of the window. I would give them zero stars if I could. This place is a total nightmare. Lazy and RUDE workers that will LIE to you just to drain as much money out of you as possible. Trust me, you will be better off towing your car someplace else even if your car breaks down in the middle of their parking lot.

I was searching for a place to take my car to because I needed to change the serpentine belt on my engine (pretty easy, nothing crazy). I found this place and trusted the reviews (which was a HUGE mistake) and decided to get my car towed there on Saturday 12/09/23. On Monday 12/11/23 I got a call back from them and the lady on the phone (which turned out to be the rudest and the most unprofessional human I’ve ever had a displeasure to speak to) told me that they installed the belt on my car and it STILL wasn’t starting, so she suggested they perform a diagnosis and call me back to tell me what is wrong. An hour later I get another call and this same lady told me that they now have to take my PERFECTLY FINE ENGINE apart (which would be nearly $900 more on top of everything I had to pay for already) and there was a chance I NEEDED A WHOLE NEW ENGINE! Mind you, I NEVER EVER had any problems with my engine. I got my car only 2 years ago and the only thing that I needed was for them to replace the belt, THAT WAS ALL! So obviously I said no and said I will just take my car back home and figure out what to do next. The scammer that I was speaking to obviously tried to back out and make me stay so they could drain some more money out of me, but I said no and moved on.

I paid $500 for the services (that they didn’t even do) and had my car towed back to my house on this same day and decided to take the initiative in my own hands and inspect the vehicle. I tried starting my car and imagine how shocked I was to discover that my car DOES START INDEED, but it was making a noise so I decided to pop my hood just to discover that THERE WAS NO BELT ON MY ENGINE! I paid nearly $100 for the part alone and $200 in labor. AND THERE WAS NO BELT! And on top of that, I realized that they never put a new belt on to begin with, because there were still some leftovers from the old belt hanging off the engine, and they just LIED to me so they could do the “diagnostic” and rip me off even more. So obviously I called right away and asked what was going on, and the gentleman (if I can call him that) that I spoke to on the phone was very rude and condescending, acting like they didn’t just ROB me literally. He told me he didn’t know WHY the belt was missing and he would contact their finance office so I could get my refund.

Finally today 12/14/23 I saw I got a refund, but it was only $100 that I paid for the part. I called the place and that same lady with her nasty attitude told me I was not going to get a refund for labor, because they put the belt on, but took it back off because they were planning on taking my engine apart FOR NO REASON (which now I’m thinking they were just trying to take my perfectly fine engine and sell it somewhere to make even more money out of me) and then had the audacity to HUNG UP on me! So now I’m $400 short and the only thing that they did was take the old belt off my engine (well, parts of it, because there’s still some left on there).

Needless to say, I’m not only disappointed with their service, I would rather let a monkey work on my car than ever step foot in this establishment full of lazy and incompetent and RUDE workers that just want to take as much money from you as possible, probably break your car even more in the process to make it even more expensive for you to repair it.

I came in for a 2nd opinion on my brakes. I am giving 3 stars because the free brakes inspection went swiftly. However, I was shocked when quoted thrice the price of my 1st check with another Auto Mech shop in The Woodlands.
Thank you for the free service.

Pretty friendly & professional, our truck actually needed an extra quart of oil, even though we bought our own oil, and they gave the extra quart without a charge, that was very kind of them. I’ll continue to use them.

Went for an oil change and air pressure leak and they were able to find the leak (nail) and patch it up. Was quick and convenient for me.

I came in asking for a diagnosis on uneven tire wear. They told me I needed lower control arms & shocks and struts all the way around. $5,000

I left paying $185 (1 hr labor) for a diagnosis that took 15 minutes.

I didn't question the diagnosis, I just wasn't sure I wanted to spend that much on my car vs trading it in.

I took it to the dealer for a second opinion while I shopped for new cars. I paid $180 for an alignment and they assured me that the other work was not needed.

DO NOT TRUST THEM!

Overall JUST EXCELLANT! Time after time! If you have never been there you are truly missing out!

I took my car in for an inspection and received excellent customer service. They had me in and out in less than twenty minutes

I moved from New England to Texas a few weeks ago and needed to get my car registered etc. I choose Rooster Full Service because it is vet owned. Jesse and his team were better than I could have hoped. Jesse told me exactly where I needed to go to get my vehicle registered and get new plates. Plus they serviced my car and did a full checkup. I’m just delighted to have found my local mechanic and met a great group of people.

Simply went in for state vehicle inspection which was quick. But they Attempted to tell me that something was going out (I don’t recall the specific issue as it’s now months ago). They attempted to ask if I noticed things happening (ie: if car was pulsing at take off and using more gas than I should etc) Little did they know it was all brand new and recently replaced and had just left the BMW shop. Did not appreciate them trying to tell me something was going bad when clearly it was not.
But the inspection was fast and I did see there was a recall on my car because of this.

Performed quick State Inspection and identified opportunities for improved vehicle performance. Detailed witten estimate was helpful.

Professional and knowledgeable staff. Manager is also very friendly. The waiting room is the cleanest I’ve ever seen. Smells good I don’t mind staying there for 2 hours!

Went for my car inspection on a cold and rainy Monday afternoon. Delighted that it was done in 15 minutes and by a courteous team! The waiting room was comfortable, too.

Always take my vehicles here to be inspected, they are quick and friendly! I’m a repeat customer and they always take good care of me and my vehicles.