Rosenberg Indoor Comfort, San Antonio TX

I subscribe to the annual maintenance plan, which includes 2 visits, one in the summer and the other in the winter. Their service for both these visits from scheduling, reminders and promptness of their service staff is excellent. At my recent service, i was informed that my HVAC capacitors were out of/ will be out of compliance and would need replacement along with the contactor. Total charge for both units was $868, this is with the annual membership. If you are someone like me who rarely has time to chase repairs, they will make sure the work is done professionally and promptly, otherwise their service in my opinion is not good value for the money, 2 stars deducted for this.

Joe was out to do a AC maintenance and he was another example how good this company treats there customers and provides top quality results.
Nico and Robert are top quality professionals, both technically and their customer care was extraordinary. Price for part and labor was $206.00 for a AC unit 28-29 yrs old.

Our AC quit functioning on a 100 degree day. Rosenberg sent a tech to our home a few hours after our SOS call. Sean diagnosed and fixed the problem quickly. We were delighted with the service we received.

Besides being on time and professional, the Rosenberg technicians explain to me the problems, and help me manage my system better. I’ve used this company for 6 years at two homes and recommend them often. They do an excellent, thorough job and I really appreciate their emergency phone line!

I can’t get over what an amazing company this is. Our AC broke after business hours and they were out in less than 2 hours to fix it. Johnny our technician was super informative every step of the way and let us know exactly what the issue was as well as the cost to fix it. I will continue to use them for any AC issues in the future. I couldn’t recommend them more.

Since 2008, Rosenbergs Indoor Comfort has serviced my home and rental house twice a year under their seasonal maintenance plan. I've had many different technicians, and all have been quality workers. Today, Sean Nelson serviced my residence's system, and once again, I am very pleased. Rosenberg's maintenance service keeps my HVAC systems running at peak performance, both in the hot and cold seasons at both houses. Well done Sean, thanks for all of your meticulous attention to detail.

Juan and his crew did an excellent job installing a/c and heater. They were very professional and answered all questions we had. Cleared up everything and hauled away old. Highly recommend them for future service needs

Saw many positive reviews here and on Nextdoor for Rosenberg and decided to get a quote to replace one my 20+ year systems. Got a fair price and decided to procede. Staff was very knowledgeable and efficient. Any questions were answered, and the work was done really well. Have 2 more systems to replace down the road, and I intend to use them for this as well.

Rosenberg always comes through! The techs are always SO considerate and kind, and work hard to provide the very beat service possible. It’s clear that everyone here is dedicated to giving customers a great experience!

Have to amend my review. After the service I was quoted a new 7k system is needed to replace current one. I called Rosenberg to check my system again because it ran worst than before there service. Maybe something was forgotten to reconnect. First they made promptly an appointment and I took of work to accommodate it. Shortly before the appointment I got another call from a very rude lady that told me no one will come out because I was already told that I needed a new system. I asked her to have at least have my system running as it did before. She declined to sent someone out. I called a competitor for a second opinion. They came out promptly as well fixes the system and added some Freon and it runs. No new 7k system is needed. This leaves a sour taste in my mouth why Rosenberg things it it’s necessary to quote expensive system when a repair just can fix it. So I reduce my review to 2 stars

Very customer oriented. Service technician knows his business. He was confident in the delivery of my system analysis. Thank you

Called Rosenberg AC with a question related to recent AC service. They quickly responded and fixed the issue in 5 minutes. We are recently new customers and very pleased with the professional team from the phone call to our front door! They just called to ask if we are happy with yesterday’s service! My doctor doesn’t even do that! Happy customers. Thank you.
Jo Azios
San Antonio

We have been using Rosenberg for our HVAC needs since 2018 and we are always incredibly pleased. We started experiencing some cooling issues with our unit over the last few days and called Rosenberg and the technician, Derrick R, came out the same day. He arrived right within the window we were given and, not only completed the necessary service, he also educated my husband and I on better ways we can take care of our unit between seasonal service. He was extremely professional and courteous. I highly recommend Rosenberg, their maintenance agreement if it’s available to you and especially Derrick if you can request a specific technician! We hope to work with you again (but not too soon)!

Called and were able to send someone out that same day to look at my hvac system that wasn't cooling. Tech was professional and gave me assessment of my unit. Gave great advice and repaired issue at hand. Always responsive and professional when they are working out in the heat all day.

They did an excellent job installing my air handler, not only getting it done ahead of schedule, but also in less time.

Top notch work to get my system back up and running. You now have a lifetime customer, and I will refer anyone I know to you based on my own experience.

I called them out to look at why my AC was constantly freezing over. I am a newer home owner and don’t know much, Sean was very thorough and helpful answering all my questions and educating me at the same time. Was very careful to try and explain why I needed a new unit but also gave me all options including the cheaper temporary route. Through his education I understand and came to a conclusion that if I don’t get a new unit in the end I’d be back at this same standstill very quickly and in the long run spending more money than what I could spend up front for the new unit. Afterwards he also explained thoroughly the difference in the different systems in a way I could understand and how they could be beneficial to me depends on what I wanted my expectations to be. Helped me to get best pricing and now workiNg with Joe to try and get financing.
I can tell Sean is out to help ppl in a honest way and not out to just charge the most. He cares about his service he provides and education he offers through the service. With that having a good product is one thing but the customer service provided made the value even better bc I wasn’t looked at like another sale but a human that is going through a hard time. Thank you for the compassion and assistance. I hope I can continue to work with Sean in the future.

Joe Came out on Sunday morning when a/c went out Saturday night.
Thank you for getting our old unit up and running again! Needed a new starter motor.
I will definitely use them in the future. No pressure to buy a new system even though I know we really need it! I will definitely use them when we are ready to replace 18 year old a/c. And it will be pretty soon since electric bills are through the roof the last few months.

Jonathan was upbeat and informative. Did the work in a logical way and left the work areas in better condition than he found them. Knowledgeable about options to help address dust problem which plagues this house.

Thank you Rosenberg for your great service. We appreciate Mr. Vincent Gonzales for his professional and courteous service. He showed up on time and is very knowledgeable. We appreciate Rosenberg for providing service when we most needed it. Thanks you!

Very professional technician. Very cordial and respectful. Attended to his work efficiently and finished quickly. He let me know what he needed to do and took care of everything. He came by early. Your staff let me know the tech.was coming by early so that I was prepared to receive him. Thank you.

We’ve always had great service. They proactively contact me to schedule spring/summer A/C maintenance and fall furnace/heating maintenance. Everyone who had come out is friendly, polite, professional, and patient with questions.