Rush Truck Centers – Sealy

Avoid

I own a small company that relies on my truck running, if it goes down, I’m in a rental truck until it’s repaired. My Isuzu NPRs transmission went out on 9/19 and I was originally going to tow it to a shop that could get to it 5 days later, I called Rush in Sealy and they said they’d get to it 2 days later so I opted to go with them. A week after it sat there, on 9/26 they called and said they haven’t been able to make any progress on the truck because they lost the keys? But don’t worry, we’ll order a new key. Another week later, 10/3, they call and said the key they ordered doesn’t work and it was up to me to find another set for any progress to be made to my truck. 10/4, I dropped off working key. Already two weeks, $1,500 into a rental truck solely for the fact that someone managed to lose a key? 10/5, they call to confirm what I originally told them, yep, it needs a new transmission, but they’re on back order and they can’t find them anywhere and told me it was up to me to find a transmission on my own. After calling rebuild shops, on 10/9 I talked to another dealership that found the transmission I needed sitting at a dealership in Katy. A 20 minute drive from Rush in Sealy. I dropped the transmission off 10/11 and the truck was ready on 10/12. I could’ve saved myself a massive headache and nearly $1,500 in rental fees solely by towing it to another shop. The service manager offered a “25% discount” on labor which doesn’t seem to be the case on the invoice. And I was also charged for re-installing the driveshaft which was removed during tow. Installing the driveshaft is part of every transmission swap so that was solely another cash grab.

I completely regret going through this location and wish I found another more competent shop that doesn’t lose keys and screw people.

Took my truck to this place and absolutely loved it the service writer was amazing. Chris The Macanic is probably the best cat dude ever. Brian found issues that the last shop couldn’t find in the manager Jake kept me updated faithfully the driver lounge is top notch

This is my A-1 go-to for all my repairs. Excellent service and customer service is both on point. Glad I established a good business relationship with them.had to replace my seats and love them, very comfortable. Thx