Rusty Wallis Collision Center, Dallas TX

I’m giving them a 4 star instead of 5 because I always get charged a $20 fee extra in addition to the cost of whatever services I receive. I don’t understand why. Also, I have had to bring my car back THREE TIMES for them to get my alignment correct which is very inconvenient for me. Other than this I have had no issues with the service advisors. They are nice and helpful.

I honestly had a rough start with this collision center when my car first got towed to be worked on back in July but once Kevin came in as the manager and brought in Curtis and Taylor the whole process so much smoother especially given the circumstances they were dealt with from the prior workers. They worked very hard on my car and did the best they could to get my car back to me after not having it for so long. I'm very appreciative of Curtis and Taylor's customer service.

Service seems great people are nice and friendly when YOU call them but they will not call you or keep you posted on your vehicle. They have had my car for 2 1/2 months for collision repair and throughout the whole thing have called me once to inform me the status and only after I called and asked I keep getting told it’s waiting on one part or another but no one can give me a estimate finish date. I had to pay outta pocket for 2 weeks of rental after 30 days in which the whole time I’m told “give us a call Friday we can tell you more and on fridays I was told nothing more 3 different Friday’s. Once I was quoted one thing then told by another person the female who told me was wrong and usually gives out false info. All said and done I’m still without a car and again waiting on a call back because no one seems to know what’s going on with my vehicle. I don’t recommend this place unless your have months to spare without your vehicle

Update7/5/22 still waiting on my vehicle this place tells lie after lie about why my car is not done. Told last week had all parts just need to put together today told not put together waiting on a tow to goto service and parts again told all parts are in. I offered to order tow and they come up with more excuse never use them for collision repair Anthony and Billy do nothing but lie and give you a run around I don’t even trust the quality of work now that I’ve been deceived so much by the employees and funny how no one in charge tries to reach out only let employees handle everything I’ve asked to be called but get nothing horrible place

Update 7/11/22 Still waiting told today it’s still being put together then this and that has to be done and it will be 2 more days once again asked for Earl the manager and told he’s not answering his page but they’ll have him call which I’m still waiting on his call from weeks ago this place is a joke I highly do not recommend coming here I have also lost faith in the dealership and will not return to either

Update 10/23 so about a year later after this fight ended my seatbelt messes up the allegedly new one out in which should be under warranty. I get ahold of the shop to learn the old crew is gone and now Larry has taken over and got a new crew and the shop might be coming back together. Larry went out of his way to make sure the repair was done and at no cost to me it's like a total 180 to the old crew keep doing what your doing Larry. Now let's see how the dealership handles my warranty with some exhaust work I need I hope they give me no problems I'd hate to quit buying cars and sending people here.

I took my car in for hail damage repair after they told me they are not backed up. I called after two weeks to get an update since my insurance agent said no one is answering her. They told me no one even looked at it yet. I went to pick up my car since I was paying out of pocket for a larger rental. For two weeks no one answered my call or put me on hold and hung up. I felt like they blocked my number because no one was answering when I kept calling. Very unprofessional and frustrating!

I had great service at Rusty Wallace Collision Center and will share the letter I just sent to Rust Wallace GM:
I want to commend you on two of your employees, Tevin Smith and Kevin Willis, and on the wonderful service I recently received from Rusty Wallace Collision Center. I was greeted with a warm welcome by Tevin when I arrived. He was so personable, caring, and relaxed during the in-take. Tevin thoroughly detailed the turn key process involving their interaction with the insurance company prior to beginning the repair, and also detailed the approximate time of repair based on the extent of damage and the availability of parts. Tevin gave me continual updates. Tevin’s boss, Kevin Willis, Collision Manager, also had great work ethics. He reflected an admirable standard for detail, accuracy, and honesty. I’m very grateful for their high level of customer service. There’s a comfortable and pleasant atmosphere when employees are working together with common vision. Oh, and my repaired car looks GREAT.

This place is awful. I had a reservation to get my car repaired and they called me the day before to let me know that they needed to push out the repairs at least 3 WEEKS! I went to David McDavid and they quickly got me in for my appointment and the service was great.

Brought my brother's vehicle to get repaired here since I've had good experience here years ago with my car repair. But this time it took them 1 month to get my brother's car repaired after I was rear ended while he let me barrow his car. They did a bad paint matching and when I told them they kept telling me that my brother's vehicle was too old and that was the best job they can go here. The guy kept trying to convince me that it's the same color but it's clearly not the same color they used a lighter paint than the original. Hopefully someone will see this and help me out.

I am always impressed by services Rusty Wallis provides. One of the reason why I visit them for all my car problems since 2015. I drive approximately 26 miles for car maintenance from them. In the recent incidence Collision center fixed my car. I have been very happy to see the car back and the quality of service they provided was good. Only I wished was to get it little faster but perhaps lack of parts in the market was to blame. And getting the original headlight back was a life saver. Thank you RW.

PLEASE READ THE REVIEWS BEFORE TAKING YOUR CAR HERE! Rusty Wallace Collision Center has had my car for 2 1/2 months. Most of the time my car was collecting dust while waiting for parts. My biggest issue with this shop is the lack of communication. I had Angie and she was completely unhelpful 95% of the time. She never called to update me, I was the one always having to reach out to her. She told me near the end of September that my car would be ready. It’s now the middle of October and I’m barley picking up my car. The only time she called me was to tell me that my car was ready for pickup. She didn’t feel the need to tell me what forms of payment were acceptable. My car wasn’t cleaned as properly as it should have been on the inside, just vacuumed with a car wash. I did that to the rental car before I returned it. The supervisor told me that he wasn’t happy with his cleaning person & that no one “wants to work. ” The mechanics did a subpar job. They tried to give me my car back with something popped out of the hood! They popped it back in but now something else is popping out. Absolutely ridiculous and subpar work.