Sanctuary Lofts, San Marcos TX

While looking at the apartments, I was amazed by the service that Ali had offered us in the front! She just heard me well and helped me out immediately! Just absolutely amazing!

Ali is such a personable and kind person over the phone, would definitely recommend setting up a tour with her!

I called Sanctuary Lofts asking about leasing for the fall and more details about the apartment complex. The leasing agent, Ali, who answered the phone was SO incredibly nice and helpful, they answered every question I had. They were a sweetheart, great costumer service!

Shout out to Ali for making my family exceptionally comfortable while touring, she made sure that my sister understood everything, and was accommodating and sweet. Their facilities are well kept and everyone else was perfectly welcoming. Looking forward to visiting my sister there next semester.

The toilets are child-sized and uncomfortable, there’s really no shelves or anything for display decorations, and the front desk, where all packages have to go through, feels like it’s barely open with it’s small window of hours. Otherwise fine experience here.

They literally kicked us out last semester to replace our flooring with very minimal notice (and the maintenance staff that moved our stuff in the process broke my dresser drawer and I have been unable to fix it), there is an ant problem throughout all of building one, and I have seen signs of termites. I placed a work-order request that was marked as complete, but maintenance never entered the unit to inspect the area and there was no written notice of entry so I know management did not resolve the issue. Please, SIGN ANYWHERE ELSE. Not worth the price or location.

Sanctuary Lofts was where I chose to live for my first year at TXST as an incoming transfer student. As my lease comes to an end, I wanted to share my honest opinions about living here. First, I lived in the 2B/2B B, which sat on a corner. We had decent sized bedrooms, an oversized kitchen island, double sinks, and a walk in closet. Not all floor plans are like this!

PROS:
- The Community Assistants in the office are AMAZING. They are always kind when you pick up packages, ask questions about your balance, etc.

- The location is great! While my friends had to catch the bus or fight for parking spots, I just walked to class. Let me just say, as a student with a 7: 30am A&P course, the location was perfect. You can get on campus within 5 minutes.

- I rarely had noise complaints. Sanctuary Lofts was overall a relatively quiet apartment complex, which I appreciated when studying.

- The study rooms were wonderful. I mainly used my own personal printer but there were a few times I ran out of ink suddenly and I just ran down to use the community printer.

- Maintenance was AMAZING. Maintenance always visited the apartment within 12 hours of submitting a work order. If they ever had to order a part, they let us know and gave us a time frame. We never had issues with maintenance and were always so nice!

- I never had an issue with safety. The garage is gated and you have to have a clicker to open it. All doors to enter the property require a key and the doors close quickly and are heavy.

- I would touch on the pool and gym but I honestly only used it once or twice. The amenities are nice nonetheless.

- I was matched to my roommate and the office did a great job! They match residents by hand vs using a system. We got along great, had a similar personality, were both dedicated to our studies, and she was a great first roommate.

- ELEVATORS to floors. Elevators made bringing groceries, moving in/out, and just walking to/from our apartment so incredibly convenient.

- When we came back from winter break, we found ants in our apartment. Apparently someone didn't clean out their fridge / trash before they left. We called it into maintenance/the office and it was fixed within 48 hours.

CONS:
- While the parking deck is wonderful, it can also be an annoyance. I lived on the second floor, and there were several times I had to park on the 4th floor to find parking. This is when the elevator really came in handy!

- Utilities are not sub-metered by apartment, instead they're done by building. Consequently, even though my roommate and I were modest with our electricity & water, our bills ranged from $100 - $60 / each.

- There is a $20 "convenience fee" for paying online if you make 1 time payments. If you sign up for recurring payments of X it only adds $1.00. The issue with this idea, is you still have to add in the cost of utilities, and you're unable to change the amount. So you still have to make a separate payment to include utilities and pay the extra $20 or pay by check. (The convenience fee was removed temporarily due to COVID)

OVERALL: Sanctuary Lofts was a great place to call home for a year. I would highly recommend living here to someone looking to live close to campus who wants a quiet place to live. There are some issues (parking, convenience fee, utilities) but overall it was well worth it.

You WANT to live here. The staff is so nice and helpful! It's super close to campus, and a great community to live at during your college years!

I had an amazing experience! The staff are so nice and helpful. The apartments are super close to campus, which is helpful for those terrible 8am classes!

The amenities are great but what is even better is the location. It is two blocks from campus so you don't have to worry about the commute. The staff has been very friendly and helpful.

3 days a week they have a LOUD trash compactor going for around 2 hours starting at 8am. If you value you’re sleep don’t live here, wakes me up everytime. Have called and called to ask if they could do it at a different time and they denied the request.

This is my second semester living at Sanctuary Lofts, and I can confidently say that I will be spending at least another year here. I love this place. The staff is friendly, helpful, professional, and at the same time, chill. Location is perfect for a swift, refreshing bike ride/walk to class. Negatives - My floor plan is a 4 Bed 4 Bath, and the bedrooms/bathrooms seem much smaller in comparison to the size of other apartment floor plans I’ve seen. I’m perfectly happy with the size of my space, but I’ve had people comment on the “quaintness”. Our fitness center is bad-a, and the pool provides an awesome space for a bbq/pool party. Definitely recommend this place. 5 stars

Staff is great, and they do a great job at roommate matching. Maintenance responds by the next day. The amenities are great and they have free waffle Wednesdays every week. This complex is a great option for those who want to live super close to campus. It's also a minute walk from H-E-B and about a five minute walk from the square.

Live elsewhere. They only care about their profits. They will hire the most dishonest and inhumane pest control services to save a penny.

Their staff could care less and they never even bothered issuing a public apology.

Boo sleezy management apartment complexes!

They nickle and dime you and overcharge for everything including the tiny space. Would not recommend to anyone unless you like to be charged with no standard fees

These people allowed a pest control company to seal up roosting bats with foam to die. The residents tried valiantly to claw them out of the foam. Please find somewhere else to live

Extremely overpriced for the amount of space you receive. Management looks to nickel and dime you over fees. If you are looking for a space close to campus do not live at Sanctuary lofts. The vistas is a better option or perhaps even the Pointe. Pool is always freezing and the rooms have not been updated at all.

The place looks like a ran down hotel. My AC was always failing so they put in individual ac units in each room racking up $100+ each in utilities. Would not even recommend to my enemies.

I haven't moved in yet but I already have a bad impression of this place. I requested a certain roommate and she requested me as well but we didn't get placed together. The moment we saw that we weren't placed together we informed them and they said they would try to put us together. It's been over a month and we've been constantly calling saying that they would get the leasing manager to call us back which NEVER happened. Now they're telling us it's too late to switch apartments as if we haven't been requesting this for a while. Very disappointed.

Only a minutes walk to campus, downtown and HEB so everything you'll need is only a step away. The apartments are always well maintained and maintenance responds VERY quickly. Anyone looking for an apartment close to campus should make this apartment complex their first choice.