SandsRx Pharmacy, Frisco TX

Their customer service was excellent. I had an issue with a medication and they were able to assist me promptly over the phone and later in person. I was able to get the medication I needed and I would gladly recommend their service to other customers.

Sands RX is a phenomenal small business and has great customer service! They are always willing to help as answer questions! No need to use any other pharmacy than them!

I would give this pharmacy less than one star.these people are so unorganized.horrible, you wonder if they have any education at all. It took them 10days to understand that I need to pick up my RX. At the end of 10 days, the woman on the phone says " Do you want to pick up or should we mail?
It is amazing how they stay in business. I would be very careful sending Rx to this company.
Terrible, Terrible, Terrible.
Good luck to you guys.
If they can't handle one simple transaction, how can you trust them with your compounding skills?
Do you even know who makes your Rx?
It could be a technician with a high school diploma.

I can't say enough about how amazing this pharmacy is. I get my specialty medications through them, last minute at 9pm there was a mix-up and I didn't have a medication I needed that very night. I called the after-hours number and Nabil (who is a lifesaver) called me back right away and opened the pharmacy for me at 10pm to get me my medication. I don't know any other pharmacy that would provide such an amazing service. He understood my medications were time sensitive and the urgency of the situation without me having to explain this. Even prior to that, every time I called they were friendly and easy to work with. They offer free delivery in the metroplex and their prices are competitive and on par with all the major specialty pharmacies which several of them are out of state. I have no reason to go anywhere else! Thank you again to SandsRx, Nabil, and the whole team!

This place makes me happy to come to the pharmacy. Bold statement, I know.:)
The lady at the front greets you with a smile. They offer you water if you are waiting. They will even let you sit in your car if you are waiting and come wave at you to come get your prescription. (I waited because I had a last minute prescription called in.)
I asked if they took Good Rx and with a smile said, "we can always try. "
They will also ship to your house (not sure if they only deliver within a certain mileage or not.)
Another plus I enjoy very much is that will they shoot you a text with a link to chat with them if they have any question and to let you know your RX is ready.love that they dont call over and over.

Sands RX has been a BLESSING to me! I had been using one of the big box pharmacies with 3 letters. Constantly they did not have the meds I need every month to survive! Always some type of issue or delay, sometimes as much as a few days with a script that can’t be transferred.

My doctor recommended SANDS RX and I can count on them every month to have my meds in stock and on time.

The customer service is personal and excellent! I can’t say enough good things about Natasha, Riya, Stephany, or the pharmacist! The customer service is personal. They take ownership and deliver first class service!

They all are so professional and friendly I actually look forward to going in and seeing them!

They also deliver but they are so close and never a wait like those other guys I usually just pop in.

Thanks for all that you all do!

Mike Millender

The staff here always goes the extra mile to help me. They are fast and efficient, which I greatly appreciate. I have only ever had one problem there and they fixed it so fast and easy, I could only wish other places had their customer service skills and ethics!

My first time here. Stephany helped me what great customer service skills. She was the greatest very helpful and had the brightest smile! I will give her 10 thumbs up!

This is the best pharmacy I've ever been to! The staff is so friendly and went out of their way to help make sure I got the medications I needed, when I need them. I will always be grateful for their excellent service.

I can’t say enough words about SandsRX they are always there when you need them, even if it’s a weekend! I highly recommend using them. They take care everything you need for you to receive your Rx's on time.

There is absolutely NOTHING negative I can say about this pharmacy. They have the BEST customer service of any pharmacy I’ve ever been to. Stephany and Nabil strive for excellence and treat me like family. They always call me as soon as my script is ready, and has even offered to STAY LATE so that I could make it up there after work.
I happily make the 30 minute drive from home to get my meds there.
Keep up the fantastic job guys!

Sands customer service was amazing. The filled prescriptions very quickly with same day service.

Nabil was great! Nice, friendly staff. Very clean Pharmacy and people who genuinely care about people. The way a Pharmacy used to be, part of the community and cared about their neighbors-before “Big Box” stored took over. Virtually no wait but the engaging conversation made it a breeze!

I’ve been going through IVF most of the year and have had the pleasure of purchasing from SandsRx for medications. The IVF process as a whole can be horribly unpredictable, financially and emotionally draining. During this process I have found SandsRx to be amazing! The customer service and friendliness of the staff is something you don’t see much of these days. Amber & Nabil went above and beyond each and every time. I kid you not I actually enjoyed calling in and picking up meds as these are some of nicest people you will meet. They double check everything before providing it as the orders can be complicated. The products were great and staff always ensured the essentials accompanied the products. I also love that they took it upon themselves to seek out the best prices and programs so I the consumer could have the best price. I did shop around during the first round and could not find any place that could beat the price. By the second round I didn’t even bother looking around because they made the stressful part of having this or that med whenever I needed it such a breeze. It was so easy to end up with exactly what I needed rather than purchase it all and have left overs. For both rounds all I had left was the extra meds left in the Follistim cartridge or additional progesterone from the 10ml bottle. It was great to be able to purchase efficiently rather than having to buy the whole lump sum of meds and being out the money if the cycle were cancelled. Again, I cannot tell you enough how much easier they made this stressful journey, it felt they were right beside me helping me with whatever I needed along the way!