SandsRx Pharmacy Wylie

The employee I spoke to was very efficient and polite. Sorry did not get name of employee regardless thanks for your professionalism. Keep up the good work.

I recently had the pleasure of interacting with Valerie at Sands RX Pharmacy and I cannot say enough good things about her. She truly went above and beyond to provide exceptional customer service and made my experience with the pharmacy a positive one. She was incredibly knowledgeable about the products and services offered at the pharmacy and was able to answer all of my questions with ease. I was impressed by her professionalism and attention to detail. But what truly stood out to me was Valerie's kindness and genuine care for her customers. She took the time to listen to my concerns and made sure I felt comfortable with my medication. Valerie's exceptional customer service is a rarity these days and I wish more people in the service industry were like her. It was clear that she takes pride in her work and truly values the satisfaction of her customers. Her dedication and passion for her job were evident in every interaction I had with her. As a result of my experience with Valerie, I have made the decision to switch to Sands RX Pharmacy for all of my compounding needs. I am confident that I will continue to receive the same In conclusion, Valerie was simply amazing. Her knowledge, kindness, and dedication to her job have left a lasting impression on me. I would highly recommend Sands RX Pharmacy to anyone looking for top-notch customer service. Thank you, Valerie, for making my experience at the pharmacy a truly positive one.

D’Nora was FABULOUS! She did a great job helping me navigate a difficult situation with an RX and walked me through the process. Thank you so much for your time & help!

Wonderful customer service. Timely delivery of prescriptions with status of order provided.

Everyone at SandsRX has been great. Customer service, response times, and detailed information each step of the way are top notch! They also can have things delivered in a really timely manner. For my particular situation, there are a lot of prescriptions coming across so I've had a lot of communication with them:) Amy jumped on a video call with me to run through the medication and how to administer. She too was incredibly helpful, informative, and kind. Overall great experience and I'd highly recommend!

I was unable to speak with Mahdi, but did speak with the pharmacist. He was extremely knowledgeable and helpful with my dilemma. After discussing options, I opted to try the prescription again. He was amazing, Sands does have excellent customer service, and very understanding as well as empathetic. I will also receive a replacement as soon as tomorrow. ***Communication is all that it took to resolve my issue. *** My hesitation is no longer valid and everything has been 100% satisfactorily rectified.

Great explanation of how to prepare and administer the injections that I have to give myself. The pharmacist was very knowledgeable and empathetic.

My fertility doctor sent my prescription to Sands and from the very start I was impressed with their prompt response, convenient way to communicate with their staff and professionalism. They answered all my questions and guided me through the whole process. Some of the people who helped me were Kaylie, Lesley, and Sarah. They are wonderful. They went above and beyond my expectations. When I thought I needed one medication the same day, they helped by giving me different options to obtain that. They even contacted my doctor as well and he said the next day would be fine and so I was able to order through them. Their next day delivery was prompt and everything was packaged very well. I highly recommend Sands Rx!

Theyhave been great for the last 2 years until about 4 months ago. The price almost doubled for my prescription and went from 48 to 72 hrs delivery to 2 week's plus. They totally botched it this time and have offered no reasons. I wonder if there was a change in management or something, there has been a definite change though. Finally got a excuse. They were out of ice chest. Sounds a little lame and made up. I don't know. I have to give credit were it is due. Thefolks at sands contacted me and absolutely assured me the problem had been addressed and made it absolutely right. This guy was sincere and wasn't just giving lip service. I couldn't have been more impressed with the thoughtfulness. Sometimes we learn more from mistakes and how they are handled. No one is perfect but I'm convinced they are trying. Thanks Sands

Great compounding pharmacy! The RX shipping service is very slow, be sure to get your doctor to get refills in BEFORE you need them, which is almost impossible. Had to pick up my Rx this time, pharmacy is nice, clean and well stocked. Carries PURE line for supplements, vitamins.

Informational & professional. I had a virtual meeting with RN Amy Hicks & it was much appreciated. She explained everything I needed to know & provided confidence & support for this stressful time.

Amy is all-around outstanding.
I wish she was my nurse at my IVF clinic!
She alleviated so many worries & fears I had.she was very informative & so thorough in her teachings!
She was also just a lovely, compassionate human being which is difficult to find in the medical world!

Ridiculous price increase on my med. Was $60.00 now $85.00. Called another reputable compounding pharmacy and I'm now getting the same med for $45.00! I should have checked prices before even having it filled here the first time.
Not sure if it's true but when I called my doctor's office to let her know about this she mentioned that she "thinks" they changed owners.

I was having a problem with one of the compounds that was made for me to help me with my diabetes. The pharmacist took the time to listen to me and work with me over a total of five weeks to try different approaches to solving the issue that I was experiencing. Most pharmacists would not have gone to the extreme levels of genuinely trying to understand why my body was not accepting the compound, but this group of pharmacists took the time to understand me and put me first over finances. I can’t thank the Sands RX team enough for doing everything they did to help me. They are such an example to all businesses in the art of customer service, and treating people like people with dignity and respect. I am humbled to know you all. Thank you with grace. - John

The 1: 1 virtual med injection class was very helpful in preparing for our first IVF cycle! It settled my worries and the additional videos are a great reference for a refresher!

I recently used this pharmacy for specialty meds. They were amazing each time I contacted them, and they were so dependable for overnight delivery and delivery of cold medications to my home state. Thank you, again!

This company has been amazing so far with their great pricing and fast shipping. I also have to give a shoutout to Tarsha who is very pleasant to speak with every time, and really went above and beyond to help expedite one of my orders knowing that I needed it asap and had been told by another rep that it couldn't be done. I wish there were more people like Tarsha out there who genuinly care about their customers and provide excellent service!

I truly enjoy the folks here! Tericka (hope I’m spelling right) was a very helpful and kind person. Thank you for being an A1 business, Sands Pharmacy! Tonya F.