SANTIN AUTO AND TRUCK REPAIR CENTER, San Antonio TX

My RV broke down west of San Antonio and was towed here. They made the necessary repairs and the owner was very professional.

The Worst Customer Service! I called earlier today to get one of my semi trucks serviced. It needed a condenser replaced and the A/C recharged. The mechanic who answered the phone had a very nasty attitude, said that they don't replace customer bought condensers and hung up in my face! Very sad because I have 3 trucks that need AC work done. They just lost a potential loyal customer.

Caused water damage to my car left windows down Ina storm claimed windows never worked complete lie did unauthorized work tried charge me $700 to just diagnose car took to another shop just so happens the diagnosis was incorrect they told me I had a blown motor all needs is head gasket

Most amazing experience I've ever had with any mechanic shop or any business period! Speriid. Hands down. Especially due to the scope and longevity of the issue at hand. I was there 3 days with the RV that broke down but I had to have in Denver on a deadline.brakes went out everything went to heck. These people gave me their employee break room, all the snacks I could possibly eat, I think I gained 7 pounds in 3 days, allowed me to stay in my RV out in the front of the building overnight waiting for parts. And when they had to keep R-V in the shop the second night Bud the front service manager drove me to the motel after trying to get the hotel for me. I had to take that job away from him because it certainly wasn't his responsibility but he did not shy away from taking it on.

They took the time on multiple occasions to explain exactly what was happening and the time frame we're looking at. Did not sugarcoat it whatsoever. And I SA New Yorker certainly appreciated it. I got to tell you my three days there was like a mini staycation and those people had no responsibility to me other than making my RV sound and safe again but they went the extra 10 miles and I will always always appreciate it. I may start sending Christmas cards again.

Manager Steve Lugo runs an airtight process there. I was truly impressed with the professionalism of everyone there, the cleanliness and his organizational prowess in that gigantic shop. When I finally left on the third day I took him aside and I told him exactly what I thought of his business there. He took it with an amazing amount of Grace, gratitude and humbleness.

They gave me their break room let me set it up as my office allowed me to come and go as I please, kuerig coffee, tea, whatever I needed. They coddled me for 3 days. Bud and everyone else at that shop was extraordinary and I am no easy customer. Normally if I had to stay somewhere like that for three days they would have to call the police and haul me out of there. But my New York did not flair up one bit. It was like a staycation!

They went above and beyond and I will be eternally grateful.the third day they finished it up. Repairs took a long time however given what was wrong with it I say kudos to them.

A) for putting up with me, but most importantly making that RV safe again so I can travel on and handle my family business safely without worrying about putting those kids back in that RV on the return trip.

Lorian Lugo who is the front office manager was amazingly attentive to every need I had and you know she had no earthly reason to bother with any of it. We had a very very nice conversation about upstate New York and kids. She was truly interested in my home town and it was lovely talking to her with time having to pass such as it did.

Thank you Santin Repair for making an old ladies crazy emergency a truly wonderful experience.

Super nice and quick service! We moved from Texas to Georgia and it was really easy pick up and return.

My wife and I ordered a Uhaul Truck and Auto Transport trailer for my Hummer. I arrived with my loaded Uhaul truck to pickup my auto transport that we were going to the west coast one way. When I arrived, they added the auto transport and hooked it up. They wanted to charge me extra to hook my hummer and strap it but they waived it. Thanks! They said my tires were oversized and they didn't have strap extensions. They tried to tell me they had to refund me my money and take the trailer back. That was unacceptable, as I was leaving one way and needed my vehicle. I called Uhaul customer service and asked them about the straps and they said every Uhaul Dealer was to have extension straps available for rentals (Uhaul corporate stated customer is responsible for liability at that point). They just wanted to dismiss me and wipe their hands clean. If Uhaul corporate did not talk to the Santin Admin Assistant she would have tried to take the trailer and leave my vehicle stranded.

No need to contact anyone there, I'd recommend you strive to pickup your uhaul at a Uhaul store and not a private dealer.