Scott Heating, Cooling & Plumbing, Vinton TX

I just purchased two new split systems. Scott Heating and Cooling was the best priced and offered me an unmatched 10 year warranty on labor as well. The field supervisor, Joseph Gonzalez and his assistant Andre were total professionals and worked their tails off to get the units installed quickly. Their quality of work is unmatched and would recommend this company to anybody in El Paso who is looking for honest, top quality work. Thank you Scott and crew!

I deeply regret choosing Scott Heating and Cooling for my HVAC needs. Their customer service was far below acceptable standards. Not only were their business practices questionable, but the owner and manager blatantly avoided my calls (I tried 3 times a week for 6 weeks). I was left without AC for a gruelling six weeks, and to add insult to injury, they refused to honor the warranty on my two-year-old unit with multiple issues without any explanation. They installed the unit 2 years ago at a cost for $7,000 and provided a written 10 year parts and labor warranty but won’t honor the labor part. Such behaviour speaks volumes about their lack of integrity and concern for customers. I strongly advise others to look elsewhere for their HVAC needs.

They showed up on time however, they did not have the house address. It just happens that I was outside and saw their truck going by and waved them in. I was told they would provide Two estimates within a week.a week went by and I called the company and spoke with a representative. Gave them my information and also an additional email address however, I never heard from them again, so I couldn’t give you a review on this company as They appear to be doing well and don’t need the business. Thank you for showing up.

Scott ignited my maintenance for my 10 warranty, the unit is great (Trane)! Trane responded for my warranty on parts, but Scott kept making excuses and kept hanging the phone on me, I definitely don’t recommend Scott heating and cooling, bad, bad, bad. Regard it! Sweet talkers

My air conditioner was not cooling and it was on a Sunday. I called and Lola was super attentive a courteous. She was able to get a technician out here on a Sunday within two hours from my phone call, Hector, the technician was extremely friendly and mindful of my budget. I called other places and they were charging me up to $500 just to come out here, I understand, it’s a weekend; however Scott heating was extremely affordable. I highly recommend them and will definitely call them again when I have any issues with my air conditioner.

Was having problem with a Mini Split, contacted them scheduled an appointment and they sent out Tech Chris. Chris knew exactly what he was doing and took his time cleaning and servicing the unit. Got it to work properly. Explained every detail of what was needed and what he was doing to fix the problem. I highly recommend them. Have been their customer for more than 14 years. From the minute you call to schedule until you get whatever situation corrected this company cares about the customer.

I'm not the one to go out of my way to write reviews but this needs to be written. I will say I was skeptical with this company at first because when I called to make an appointment I was told I had one at 545 and the tech never showed. I called back to find out that I wasn't set on the schedule and I'm not sure what exactly happened. But the professionalism, and the accountability they held themselves to was 10/10.

They called back and apologized and made it right. Talked to a tech and their dispatch team several times before an appointment was even made on when they can come out. They called back when they said they were going to call back. Had a tech out the next day to get the job done. He gave me the quote and said I have to go get materials and that he had another service call but he will be back. He did just that, called said I'm on my way. Came when he said he was going to be there on time. Did the job in a timely manner and was professional the entire time there and on the phone.

Great job guys I appreciate the accountability you all had to make it right and do the job. When I had called other companies (I will not mention names) to have them come out for a quote. They never showed. Never called. Never made it right. Scott Heating and Cooling did.

After having issues at our daycare and have 2 other companies show up and blow smoke, I decided to call Scott’s. I was treated fairly, they understood the importance of getting issue resolved and sent someone out ASAP, they found the issue and had to order the part, they were out very next day, repaired the issue, and got use back up and going, that says it all! Other companies did not offer to expedite the parts and it took them 3 trips out to center to finally find the issue, 800.00 later I’m calling Scott’s they went out and verified the issue immediately and did all they could to help me. I would highly recommend Scott’s heating and cooling. They have my trust, being in the childcare business a/c and heat are a must! My kids are not going home looking like little tomatoes anymore. As for the other 2 companies I am respectful and I know karma will follow them (good luck)

The worst thing a family wants during a heat wave is for the HVAC unit to go out. Last Saturday we woke to a hot house and the air was not blowing cool at all. My sister in law recommended Scott and I immediately called and made an appointment for Monday morning between 0800 and 1100. Steven, the technician called me at approximately 0930 and told me he was twenty minutes away. Twenty minutes later Steven was knocking at my door. After some troubleshooting and quick diagnosis, Steven gave me the bad news and the good news. Long story short. Steven showed up by himself on Wednesday to install some large and intricate parts for my HVAC which were covered by warranty, thank God. As always when it comes to large repairs, on Monday I did some research and checked out the competitors and I am glad that I trusted Scott with these repairs. By noon on Wednesday the Air was blowing "cold" once again. I will definitely recommend Scott to friends and Family for future HVAC and plumbing needs.p. S. Scott Management Team: Steven is a true asset to your company and if all of your employees are this well trained and knowledgeable your success is certain.

Clavo Martinez

I rent out a house in El Paso. I have had 3 companies improperly diagnose my HVAC system. Scott’s technician found and fixed my issue. This company as a hole is professional, punctual, knowledgeable and experienced. I recommend to anyone that is having issues of any kind. Solid 5 out of 5.

We recently had a plumbing nightmare which started with an under slab leak. The repair to correct the leak problem performed by another company resulted in a situation where hot water was coming from cold water faucets if it came at all and alternatively the cold would come from the hot water side if at all. Even had hot water going to a toilet! At any rate we had a mess. We called Scott's and the plumber Danny came out and diagnosed the problem that resulted in rerouting the entire water system. Danny gave us a fair estimate for the repairs. He even recommended we consult with the plumbing company that repaired the original leak to see if they would correct the problem caused by the leak repair. That was a deadended attempt. So we hired Scott's to do the extensive repair work. Bottom line, Danny, came with his crew and began working at 0830 and stayed until 10pm to complete the work. Danny is the nicest, most friendly, polite and professional young man we have done business with in our 30 years living in El Paso. We will never use another plumbing service in El Paso. The office staff were just as professional and a pleasure to work with. Thank you Danny and Scott's for your help in correcting our nightmare! And Danny deserves a pay raise!