Security Service Federal Credit Union, San Antonio TX

Valerie gave me the best experience as a 16 year old she made me feel confident and comfortable with the choices I was making she also gave me good advice to help me in the future 10/10

I recently visited this location to open another type of account. Valerie Kela, assisted me with this service. I was very impressed with her knowledge about CD"s. She was very patient with me asking so many questions about several options. She was willing to help us with what we needed and took the time to answer all the questions. Valerie displayed her professionalism and I appreciate all the time she took to help us. I've been a long time account holder and I thank you very much Valerie.

Stopped in to take care of some things and had the pleasure of working with Valerie! Spectacular customer service and care for my needs. Highly recommend this SS for your banking needs!

My visit with Alexis Ruiz was great. She was very informative with explaining the benefits of signing up with the Power Protected Checking plan. Hat's off to SSFCU for employees like Alexis.

We were there by appointment to make our MRD for the year. While there the SSFCU associate told us about the Money Market account and we decided to open an account. The entire process was quick and easy. I advise everyone to make an appointment when visiting SSFCU for any matter but making a deposit or withdrawal.

I've been with SSFCU for over 20 years and will never find another bank like this one! Such an amazing staff, Sam and Valerie really helped me today. I needed help with some quotes for insurance and also info on the IRA I'm opening. Highly recommend!

When the one thing that I never thought would happen to me happened, I felt violated and broken. After 20 + years of satisfaction from SSFCU I was ready to abandon ship. Once it was clear to me what occurred, the first person I encountered with SSFCU was nonchalant and didn't seem to care. The very next day I met Valerie Kela and she was empathetic and showed she cared. I am still working through the situation but I don't speak to any other rep but Valerie. She has gone above and beyond to help me. I still want to be a member at SSFCU. She is an asset to SSFCU and an example of excellent customer service. Thank you so very much Valerie!

So I come in to the Rigsby@410 branch today to cash my $2800 payroll check that I write to myself every 2 weeks and the teller and one of the branch managers tell me that they’re low on cash and they can’t cash my check so I asked what they were going to do with all the other people that have been standing in line behind me for a long time because that branch has had bad service lately and their answer was the reason they couldn’t cash my check was so they had enough cash to help the other customers like if I was cashing a $100000 check
BAD MANAGEMENT AND REALLY BAD SERVICE!

Today we opened a checking/savings account! Josh Rodriguez was very personable and easy to talk to and was able to accommodate us with our banking needs. Strongly recommend to ask for Josh for your banking needs! Looking forward to this next banking journey with Security Service Federal Credit Union!

Sabrina opened my new power protected checking account and was super helpful. We had a great conversation and she even found a snack for me because i wasn’t feeling well.

They're always professional, friendly and the know us by name, but they always ask for ID and that's a good thing to do. Valerie is wonderful. Great staff. Keep up the good work. Staff is very knowledgeable

"This Bank will Nickle and Dime You every chance they get"
Upon Observing online I Noticed that my Monthly Account Protection went up by $3 to $9, went into my local bank to Discuss this issue that wasn't announced on My online Account, the First time i went into the Bank was to shut down the Power Protection on the Account due to in the 8 Years I've been with this Bank I've had maybe One Transaction that was overdrawn, the Bank had Zero issues with doing this for Me, 24 Hours later I'm hit with another $9 fee for, in the Banks own Words, You were into the Month of October by 2 Days, I had to go into this same Bank a Second time, I'm informed that they will try to reverse the $9 Fee but I will start to Incurring a $5 Charge for a Monthly Statement sent by Mail to My Residence, at this point I'm starting to get Irritated at the Bank reluctance of informing Me online of these Statements being put to Me Verbally, this is 2023, not the 1990's where paper statements were common place, if the Banks Reluctant in putting these statements online, (and I did Look), that to me is a Red Flag and it means One of Two things, keep a more Diligent Eye on this Bank and their Dealings with Me, or, Change Credit Unions, I understand the Bank needs to make Money, but the Way they're Concealing this Information and not presenting it online tells me they have something to hide, My Trust in them has diminished to the point of going elsewhere for my Banking needs.
*UPDATE*
Contacted Corporate, the $9 Fee will be Reversed, Monthly Paper Statements will be Stopped $5, and they will Investigate why I'm not getting updates involving My Account online.

The staff were very welcoming. The Banker who helped me open my account was friendly and answered any questions.

Very pleased with service, professionalism and kindness of Melissa Sanchez. Very appreciative, a senior citizen

Josh Rodriguez was a "True Star" as a Professional in all since of the word he was just super helpful and patient with someone whom is 60 years of age an awesome individual

Joshua Rodriguez is awesome very helpful with every aspect of business, I will always be a ssfcu member because of ppl like him.