Sedona Ranch Apartments, San Antonio TX

We moved in February 2020 & this was mine and my boyfriends first apartment together since moving to San Antonio and we have really enjoyed our time here. The girls in the office are very sweet and always help when we have a service request or have questions about anything. We had to make a few service requests and maintenance is always quick! We love our building and apartment. It is a nice place to be. Thank you guys!
-#931

Good location, but my apartment had silverfish in it. Wasn't satisfied with the leasing office administration. I was misinformed when I moved in that the garage was being painted and I had to clean spider webs. Didn't get my security deposit back and was charged on top of it, even though I left the apartment in a good condition.

The apartment community itself is old and you can tell. The apartments are decent size but there are years of wear in them (which they make you responsible). The management staff was nice but all of them consistently seemed clueless. In my 13 months there anytime I asked questions they never knew the answers and would give me different answers each time. The parking is AWFUL! There are no spots available and I often I had to park on the opposite side of the complex of my apartment. Their solution to this was to offer you reserved parking or covered parking (all of which were already taken so this wasn't a solution at all). When I moved out I was told 3 different things regarding move out instructions. I was made to sign a copy of a vacate notice that I was never given a copy of after asking 5 separate times and charged 4 different fees none of which were brought to my attention. It doesn't matter what you do, you WILL NOT GET YOUR DEPOSIT BACK! They use their office disorganization to get away with charging you a bunch of fees. You will also have to pay $40+ each month as a "processing fee" for their online payment system. When I moved in it was cheap for the amount of space and convenient location, however at the current rate IT IS NOT WORTH IT!

They treat you like children, they're very strict for no reason. They leave notes on your door a week after any holiday decorations are left up for more than a couple days. Im not exaggerating at all. The places look decent enough but they're horribly insulated and whoever they got to do the painting and carpentry should find another job. The lack of insulation kills out electric bill and our rent is ridiculous for the space we have $1600 is about $1000 more than I'd pay to deal with it. Our lease has months on it but you better believe we're out asap.

Avoid at all costs. I was told my deposit was going to be $200 dollars, the day I was moving in they told me it would be $700 and they couldn't do anything about it. Don't even think you will get your deposit back at all. Expect to pay $30+ dollars extra a month on your rent just to use their online paying system on their website. The water they use for the outdoors is shared among all residents. Don't even think of calling the cops in or they might put fees on you to make up for the damage their reputation received for having them onsite. Also need to pay extra a month to park your vehicle under a roof covered parking spot.
(Update: I called the leasing office back after they replied to this comment and all they could tell me was "We're sorry for the inconvenience we'll work better on that. " How is that delivering the finest service? All they can say is sorry and do nothing for their residents.)

The is my beautiful princess Bella in the picture this is my favorite places to shopping food the best service and praises

RUN, RUN, RUN. DON'T RENT HERE! Under new management and they will treat you like they are your parents. We asked for something to get fixed never happened asked a second time given and excuse they was given a letter of lease violation with a vague outline of what i may have done wrong? Sedona Ranch Management you lost my renewal GFYS ;-0

No parking ever available for resident's or visitors. Everything is extra a month: granite countertops, washer and dryer connection, stainless steel appliances. Pets have to pay rent each month.

I really wish I can give Sedona Ranch less than 1 star just like Mira Loma, management is horrible here they yell at you for no reason. Also, the Pool is ugly and retarded, thank god we left this apartment in 2017!

Our family lived here from October 26,2015 - April 29,2017. Which was a year in a half! Don't Move here, the counter in the bathroom looks like it was made out of seeds.

Doesn’t deserve a star. Overpriced. Horrible management. They don’t care about you they just want your money and will blame you for everything. Their maintenance destroyed our floor and my furniture and they never once contacted me again about reparations. DO NOT MOVE HERE

Our family just moved in here a few weeks ago and so far we couldn’t be happier! We worked with Kelsey to find and lease our apt, she was so helpful and wonderful through the entire process. We love our new apt, it’s big and open and bright and we really like the upgraded unit we went with. The complex is overall pretty and quiet, the neighbors are all super friendly, I feel safe walking to and from work and to the amenities around the property (the pool area is awesome-feels like a resort!) and the best part is the location- everything we like to do and places we like to eat are sooo close and some are even within walking distance.

Noisy poorly built, rude and deceptive staff, mold issues! Cleaned apt spotless when I left, two months later I get a tiny portion of my deposit back with no explanation at all. Mgr there went out of her way to make sure I was not able to walk it with her - said two weeks to schedule.really? I called to ask why my deposit check was so low, they said you have to call our "account resolution specialist" who I doubt will ever return my call.

Do not rent from this place if you have a pet. What they do at the end of your lease is they lift the carpet to see if there are any pet stains. The problem with that procedure is those stains could be coffee, soda or soup. They will charge you to replace the carpet. Also, if you use screws to hang pictures or sensors, they will charge you to paint. If you do rent, please take pictures of the smallest imperfections because if you don't they will hold you liable for something like thumb tacks in the wall. No imperfection is too small for this place. However, my advice is to find out who the parent company is and don't rent from them anywhere.

DO NOT RENT FROM THIS PLACE! Horribly managed complex! Unethical ownership. Upon move-out, they charged me for a word which had been spray painted on fhe concrete. I had a photo of the floor which I took the day I moved in - clearly showing the word on the concrete. They are charging me anyway. DO NOT TRUST these unethical, unprofessional, immature crooks!

If there was an option for ZERO stars i would choose it. Management is horrible. Manager is never in and does nothing to help. They are nice until they convince you to move in and then the bad news begins. DONT MOVE HERE

This place doesn't deserve any stars actually.the office staff sucks and are a bunch of young dumb skanky drunks who like to drink on the job. I have pics. They over charge for these ghetto apartments, lie that theres security and there's not everyone's cars get broken into and have their wheels stolen not to mention the crime scene unit is here once month. WORST place ever to live!

I was very pleased with the service we received with Lacey.
She was very kind, and courteous towards us while we were apartment hunting, and was sure to answer all questions we had.
The property seemed very well kept and eye-appealing.
Thanks Lacey for all your help!

Wonderful staff, great neighbors, close to shopping, entertainment, and the best HEB in town. Love this place!

Noise rate is unbearable at time, Pet policy is not enforced enough. When the office close anything goes. NO onsite security office. Lawn care workers are ve ry disturbing and rude. Too much traffic followed in behind others! Not what we expected been here 2 years and haven't really had a very good experience looking for a new place for My family! Please go somewhere else if you are considering living here.

Good place live, nice pool and the office staff are very nice lady's. Note the do not have a office for the property but you can call the one next door to help you.