SEPHORA, Houston TX

Will never shop here. Sephora blatantly discriminates against those who don’t “align with their values”.

Helpful and friendly staff that are great at what they do. I will return as often as I can. Wonderful mix of products and brands. Get lost in possibilities. Enjoy?

I have been to Sephora’s in about 6 different states and I have never had such a great experience as I did at this location! I am so sorry I didn’t get the Woman at the doors name because I encountered her first and she set a tone for my experience. After, I encountered Ms. Rabah (I’m so sorry if I spelled that wrong) and she was such a pleasure and very knowledgeable about a brand I didn’t even know you guys carried. I then encountered Brittney who was also knowledgeable about the different products you carried. I was looking for a loose sparkly pigment for my birthday and even though you guys didn’t have what I was looking for Brittney showed me other options and explained how to use them. She also took the time out to match me for Fenty concealer and I am very pleased with the results she came up with! Lastly I encountered Shannon, and it was probably the best wrap up I’ve experienced in a long time! I didn’t have to ask her about the rewards she offered everything to me, talked me through my status and how to get more out of my rewards, and made sure I knew about my birthday gifts coming up as well! Overall this was a great experience and a complete 180 from my past experiences! Thank you to this whole team you guys are great!

The customer service at this location is terrible. The manager was not very helpful. I wish Sephora in store service could be as amazing as the Online representatives.

Some of the workers are nice dont get me wrong, but this one women in particular kept thinking my husband and I were stealing, she walked by and rudely handed us a little basket to put my lip liner in because my husband was holding it and she was following us the whole time in the store, and we were in there for about 30 minutes because I couldnt decide what I wanted, she could've handled the situation better and not made it so obviously she was stalking us the whole time in the store.

Very sweet and helpful lady that was in the middle of doing a makeover and the only one on the floor!

Kay i’m going to be honest i wasn’t happy the way i was treated. I’m a ‘brown person’ i was just going to shop for perfume this lady comes up to me asking if she could help she seemed nice.hahhhah i was wrong my sister was being decisive and couldn’t chose she went to back to get the full size bottle. I stayed to keep the place and line and when she returned. She placed the travel size that she Initially chose and placed it on the side. The woman gave me a look it made me very hostile and uncomfortable. I don’t want to be treat this way so i will gladly take my business elsewhere sis.

Love this place. Purchased false lashes for my daughter and I and they put them on for us. I also purchased some facial glitter! Awesome!

I really do love Sephora itself, but this location for me has not been the best with customer service. The times I've gone the ladies at the front are not very welcoming.even when I smile and say Hello first. Some employees arent very customer service oriented. Kinda just stand around hoping you dont bother them, so they dont offer to see if you need help. Some personalities are seeming more and more like the snobby employees of MAC.which is why I tried Sephora in the first place. Great products but get rid of the burnt out employees working just for the discount.

They have a cologne sample box that was 65 dollars and you get a free full size one. The sales rep who was helping me out with the Cologne Told me that I could get this bottle so I was like cool and went tot check out. While I was checking out I payed the 65 for the sample box and brought the bottle with me. The lady at the register told me that it wasn’t the same one. I told her the lady who helped me out, told me I could get this one. I returned the cologne sample box. This store lacks Communication she wanted to charge me 40 more dollars to get cologne when it was the store associates fault for misleading me. I will never shop here again.

BRITTNEY.
The employee with very very bad customer service skills believed me to be stealing. Will never return.

Worst customer service me and my wife were looking to buy a straighter but couldn't try it before we buy it. Its ridiculous that the little stands let you try it but not this store.

The lady whom works there has this attitude that will never let a customer buy anything! You have to keep calling her to come help. Worst customer service!

Went in for a complimentary brow tutorial and Julissa was super helpful and sweet. I even saw her interacting with other customers and she is so patient and informative.

However the three star review is due to the rude cashier, the African American woman? With the blonde wig that got an attitude problem because SHE didn’t know return policy. I went over it with her from what Julissa told me and she acted completely oblivious as if I were making up the rules myself. She had to bring in a coworker that confirmed everything that I had learned about the return policy from Julissa. I would have given this review one star if it wasn’t for Julissa. Not sure the name of the cashier but she either should learn her job or learn simple common sense customer service.

The absolute worst store ever. Never properly stocked. Always under staffed. Can barely get help

Went in to buy Fenty products, the female employees are LAZY! Asked for info on brushes and received no help! This is not the only Sephora at a JC Penny where I received terrible customer service,

Great customer service thanks to the sales representative Jennifer for being so attentive, she help me find everything I was looking for. Thank you so much will be coming back thank you

I went to this location just yesterday and at first I was just looking to buy my powder base but I end up buying a cleanser that was recommended by the sales rep. And I must say that I tried it and I love it. But my feedback is about the lady who was at the cashier.when I first bought it I was thinking if I should buy it online because of the promotions and some nice things they give away with purchase of $35 or more. So I asked when I first pay if I should buy online because of those little presents. The lady was just like.meh, I don't know. So I anyways bought it at the store. Later I decided to come back and make a return and buy it online because I checked the app and they have this good deals if you buy online. I was approaching to the cashier that was next to the one I bought my makeup. I explained her the situation and instead of being.meh, she actually help me telling me that if we asked for some samples (that was the promotion online) they can work it out and make a personalize summer sample set. SO FOR ALL OF YOU THAT DIDN'T KNOW LIKE ME, ASK FOR SAMPLES! I'm happy she went above and beyond giving me a great customer experience and treating me with a smile on her face and really happy to help. I don't remember her name exactly but her name starts with a (D) maybe Desire or Denise she was at the cashier in the afternoon around 8pm.
And for those of you who don't care about customers, and advice for you.you shouldn't be working there or in the customer service field if you are not willing to go above and beyond and give an excellent customer experience. 5 stars to the cashier and the sales rep who help me, but because of the not so happy cashier I'm giving 3 stars to this store.