Service King Collision Richardson (Now Crash Champions)

Stay away. Dishonest. They put the wrong bumper on my car. The rim was repaired and color doesn't match. The door was blended but wasn't done correctly. Now in process of getting repairs fixed by another shop. My car was left outside and received hail damage. I had to file another claim on my insurance and pay another deductible. They don't follow up you have to call and never get a straight answer. Allstate pushes you to use there shop. I will be changing insurance and filing a complaint with the Department of insurance.
Now I have to bring my car to lexus for repairs.

ONE THING ABOUT IT MR. SHUN GOING TO WORK IN GET THE JOB DONE. HE MADE SURE OUR DODGE RT LOOKED THE SAME BEFORE IT WAS HIT FROM THE BACK MATTER OF FACT IT LOOKS EVEN BETTER THANK YOU SHUN AND YOUR TEAM 10 STARTS HANDS DOWNNNNNNN

They’ve had our car for 8 weeks, and the entire time the car has sat, not being worked on. We’ve been calling everyday and have not had any progress made. The only progress that has been made is because I hired the third party vendor that we needed to move forward because the coordinator more or less said “we’ll get to it when we get to it” after they already had it for 6 weeks. Now the repairs can be made, but nothing is being done. We’re paying for a rental out of pocket and it’s costing us thousands and we are about to go out of town and don’t have a car to drive. We been told this was being escalated, twice. No one has reached out to make this right. I was told today that they would “call me right back” and I never heard a word. We will never do business here again.

Shaun Heiden was the service technician that appraised the damage to my car. He did a very efficient job at looking at all areas of damage and arriving at a fair estimate. He helped materially and explained the entire process.

He helped me to obtain a fair settlement with the insurance company!

Shaun Heiden took over my car after the person I was working with left. He was really nice and helpful throughout the process. I even had to go back because there was something that needed fixing and he got it done super fast and efficiently. My Toyota Corolla looks like new now. Appreciate you Shaun.

Well. What can I not say about the customer service Shaun gave us. My husband had an accident in his truck over a year ago, and service king repaired all obvious issues. Little did we know there was a crack in the support bar that recently broke. Shaun went checked it out, researched our old claim, spoke to his supervisor Derek and they were able to get the insurance company to cover it. They didn’t have to work so hard to make that happen. They didn’t have to go above and beyond. But Shaun did, never complained always a positive attitude. With all the things happening in our life, he truly was a blessing to us. Thank you Shaun!

When you go on ask for Sean he is a blessing and can help you with anything you need great person with a great company

This is the best body shop in town, and Mr. Shaun Heiden is a great, expert and amazing guy, he did a great job on my vehicle and checked every little details about the damage I have in my vehicle, and I’d recommend everyone to go visit Crash Champions Service King located in Central Expressway, Richardson, Tx.

Richardson's service king I do not recommend it. My daughter has had her car for a month now and the part for a minimal blow just arrived. My husband has had his truck for 3 weeks and every week they tell him that it will be ready on the weekend and nothing. I really do not recommend this place

Shaun is really such a knowledgeable and helpful person to talk to. He have done a wonderful job with a world class customer service. I highly recommend him for any type of auto body issues.