Service King Collision Rowlett

All work was done expertly. We were kept informed of repair status. We were treated very well. Would highly recommend Service King.

If there's zero star, I would use it. I can't believe how they can stay in business while they kept lying to the customers. They kept my car for the whole month. People, please take your business else where because this Service King, especially the one in Rowlett TX is worst from customer service to the quality. Stay far way from them. I've learned my lesson.

This was a nightmare from the beginning. We had used them before and they were great, but when we went back, all the personnel had changed and they had to tow our car (wasn't drivable) to Carrolton, and they assured us they would bring the car back to Rowlett for pickup. When we dropped it off, we told them we wanted a dent and bad door ding that had nothing to do with the accident fixed, so please give us a quote. They circled the dent and ding with yellow grease pen. Told us it would be done in 5 to 7 business day. As expected, they weren't accurate on the time, no big deal. 4 days late, they told us it was ready and waiting on tow from Carrolton back to Rowlett. Waited 2 days for them to get it back to Rowlett, come to find out, they told us the towing company they contract with only has 1 or 2 trucks, and they were busy. Ended up going and getting the car ourselves. They didn't fix the ding or dent, and when we got it back, there was a piece of trim that needed replace and the passenger door wouldn't lock. Took it back the following Monday, and after 2 day, we had to have them rent us a car (on them) to get back and forth from work. I will never use them again

Professional and courteous staff.
They did a superb job and fixed the damage to my vehicle and washed it.

I have used Service King 3 times & they value me as a customer. They have great customer service. They keep me up to date on the progress & they finish on time or earlier. The work is like new & they guarantee their work. I have no complaints.

SK Rowlett was great! They kept constant communication and did a great job on my car and repaired it as quick as possible so I could have my car back. I will definitely use them again in the future.

Art made our service experience wonderful. He explained everything thoroughly, he was friendly, informative, and kind. Will come back!

I had a collision in my truck. My insurance suggested that I have the truck towed to this business. I couldn't have happier that my truck was towed and repaired at this business. I had received texts messages almost daily while they were working on my truck. I had also went by several times to check on it and the employees were very accommodating and happy for me to come by to check on it.

I felt like my truck was in really good hands while being fixed. All of the employees went out of their way to answer any questions that I had. I'm not sure of Don's last name but he had really went above and beyond of his job on doing something extra that I had wanted done on my truck. I can't say enough of positive things about this business and I intend on letting the owner know as well. I'm very picky on who gets to work on my truck and I'll always pick this place again if I'm ever involved in another accident. Thank you guys for taking such great care of my truck (baby) while it was in y'all's shop. GREAT JOB!

My husband's truck was hit by a wheel that flew off of an uninsured drivers car. The hood was a wreck. Shout out for Art at Service King in Rowlett who was a super star, always updating with status and getting a great job done in really good time. I would highly recommend this store even though I would normally shy away from the bigger folks like Service King, they really did an excellent job! Thanks Art!

Wendy, Art, and Donald are very professional and friendly. I would recommend anyone to use the Rowlett location. They are like a family and makes you feel at home. I HAVE NO COMPLAINTS WITH THEM

My vehicle was finished on time and looked great. It was nice to be kept informed along the way.

They are incredibly rude and disrespectful. The guy started being rude even before I could get my service.

I had minor collision damage to my van. Art took care of me beautifully. He inducted my van into their system quickly, provided daily updates and notified me when it was ready to go. The work was excellent. The van was delivered with all damage repaired and the van freshly washed. I have used Service King several times over the years and I keep going back. I wouldn’t do that if I didn’t feel like I got excellent value for the time and money, and I am picky about my vehicles. Doc Lucas

Art and Service King went way above and beyond.
The car was repaired when promised, the car was much cleaner when I picked it up than when I brought it to them. They kept me posted as the day went on.
Excellent service, excellent quality repair. The only people I will take my cars too.

They did a really good job on my car they also answered all the questions we made and returned my car clean and neat, thank you so much for your service!

From the first day I dropped off my vehicle they explained everything that would be done and I explained what I expected. They kept me updated daily on the progress. Work was done when they said it would. I was very pleased with the quality of work that was done. I had an older vehicle worked on and they treated it like I owned a new one. I recommend service king to anyone!

Insurance repair, good service and great job making the repairs blend in with the car. Loved the text message updates. Repair completed on time and dropped rental at same location.

My fiance and I just picked up our 2017 Jeep Grand Cherokee from Service King Rowlett yesterday and it looks AMAZING! Not only do the repairs look perfect the team here also doesn't disappoint. They're awesome! We dropped off our car for repair in less than 10 minutes and our service advisor, Aris, made sure to touch base over the next few days to keep us updated. Our car ended up being ready four days ahead of schedule (wonderful surprise) and picking up the car was a breeze! I've used multiple Service King locations over the years and this one is definitely top-notch. 100% recommend!

Stopped in to have my trk looked at, light scratches on fender, Aaron took the trk back, 10 mins later he was back, my trk looked new, lm happy.